heating issue in predator(ph315-51)

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2

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  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
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    Same problem goes with me . While playing farcry 5/Mafia 3 / fifa 18  temp hit around 95 to 96°C . 
    I have tried to under volt with throttlestop and Intel xtu none of those showed any proper result after that I contacted service center to get repaste still after repasting nothing happened . Please any one with any solution can share im really worried with my predator . 
    Im using it i5 8gen - 8300h . Gtx 1050ti 
    1. What is CPU idle %?

    2. When using Throttlestop what settings did you use? Undervolt? Speed shift?

    3. Are you running a third party antivirus or other background service?

    4. Are you using MSI Afterburner?
    - Hotel Hero
  • GouravMehra
    GouravMehra Member Posts: 3 New User
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    I bought acer predator i5-8300h 8thgen with GTX1060 6gb. .And after few days i noticed cpu and gpu tempratures going upto 98'c while gaming like GtaV, shadow of tomb raider. I called acer and now they repasted my laptop okay so now gpu temp doesn't go above 70 when i play far cry5 on ultra smaa .But cpu temp hits 96'c... What is it. I have started to feel that i wasted my hard earned money on this thing. I feel so bad 
  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    Options
    I bought acer predator i5-8300h 8thgen with GTX1060 6gb. .And after few days i noticed cpu and gpu tempratures going upto 98'c while gaming like GtaV, shadow of tomb raider. I called acer and now they repasted my laptop okay so now gpu temp doesn't go above 70 when i play far cry5 on ultra smaa .But cpu temp hits 96'c... What is it. I have started to feel that i wasted my hard earned money on this thing. I feel so bad 

    If your GPU is surpassing 75 C then its a bad thermal paste application.. because for my 1060 even overclocked +220  don't surpass 75 C.
    I recommend bringing to Acer to repaste or depending on your country you can try to repaste yourself.
    - Hotel Hero
  • GouravMehra
    GouravMehra Member Posts: 3 New User
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    Red-Sand said:
    I bought acer predator i5-8300h 8thgen with GTX1060 6gb. .And after few days i noticed cpu and gpu tempratures going upto 98'c while gaming like GtaV, shadow of tomb raider. I called acer and now they repasted my laptop okay so now gpu temp doesn't go above 70 when i play far cry5 on ultra smaa .But cpu temp hits 96'c... What is it. I have started to feel that i wasted my hard earned money on this thing. I feel so bad 

    If your GPU is surpassing 75 C then its a bad thermal paste application.. because for my 1060 even overclocked +220  don't surpass 75 C.
    I recommend bringing to Acer to repaste or depending on your country you can try to repaste yourself.

  • GouravMehra
    GouravMehra Member Posts: 3 New User
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    Red-Sand said:
    I bought acer predator i5-8300h 8thgen with GTX1060 6gb. .And after few days i noticed cpu and gpu tempratures going upto 98'c while gaming like GtaV, shadow of tomb raider. I called acer and now they repasted my laptop okay so now gpu temp doesn't go above 70 when i play far cry5 on ultra smaa .But cpu temp hits 96'c... What is it. I have started to feel that i wasted my hard earned money on this thing. I feel so bad 

    If your GPU is surpassing 75 C then its a bad thermal paste application.. because for my 1060 even overclocked +220  don't surpass 75 C.
    I recommend bringing to Acer to repaste or depending on your country you can try to repaste yourself.
    My gpu temp doesn't go above 75'c after repaste but cpu temp goes upto 97'c.. Please i need help


  • xapim
    xapim ACE Posts: 7,257 Pathfinder
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    Red-Sand said:
    I bought acer predator i5-8300h 8thgen with GTX1060 6gb. .And after few days i noticed cpu and gpu tempratures going upto 98'c while gaming like GtaV, shadow of tomb raider. I called acer and now they repasted my laptop okay so now gpu temp doesn't go above 70 when i play far cry5 on ultra smaa .But cpu temp hits 96'c... What is it. I have started to feel that i wasted my hard earned money on this thing. I feel so bad 

    If your GPU is surpassing 75 C then its a bad thermal paste application.. because for my 1060 even overclocked +220  don't surpass 75 C.
    I recommend bringing to Acer to repaste or depending on your country you can try to repaste yourself.
    My gpu temp doesn't go above 75'c after repaste but cpu temp goes upto 97'c.. Please i need help


    You have a bad repaste on the cpu repaste it both properly and you will be fine


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • OrganizedChaos
    OrganizedChaos Member Posts: 24 Networker
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    If sent to Acer for a warranty repaste, about how long before it's returned?
    And do people typically have good results when having it repasted?
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited January 2019
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    If sent to Acer for a warranty repaste, about how long before it's returned?
    And do people typically have good results when having it repasted?
    The times the warranty takes to return depends on each country and who are the acer certified repair shops in there regarding the repaste in some countries you can buy your own thermal paste (i recommend kryonaut) and ask acer engineers to use the paste you bought to repaste it but again it depends on the countries and the repair shops if in some cases personally i repaste everything myself but i do not advise it to anyone if they have any warranty seals because if you break them warranty is void in all my acer laptops i had so far in the last 10 years none had any seals so i am able to do it myself without voiding warranty (again i do not recommend it to anyone who fo not know what they are doing neither has never done it before) the best and the most safest solution it's always send it to an acer certified shop for them to do it themselves to avoid any future warranty conflicts check the links in the bottom of my signature and contact the acer support closest to you regarding the results it all depends on why is applying it and if applied properly that's why i only thrust myself to do it a no one else because a bad thermal paste application may make it even worse that what it was previously hope this satisfies you questions


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • OrganizedChaos
    OrganizedChaos Member Posts: 24 Networker
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    Thanks, xapim. I'm in the U.S. I just assumed we would ship the laptop back to Acer for warrant repairs, but are you saying it would go to a shop that's more local to each customer? I'm in a rural area of the Midwest, but I guess there'd be places not far from here that are Acer certified. I was guessing it'd be gone for 2-3 weeks.
    I've read stories in these forums about people having it re-pasted and getting it back running hotter than it did before, so that's definitely something I'd be concerned about. I've never done it before, but I'm pretty sure I'm capable of re-pasting myself. But since it's new and under warranty, I don't know if I want to try it right now.
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited January 2019
    Options
    Thanks, xapim. I'm in the U.S. I just assumed we would ship the laptop back to Acer for warrant repairs, but are you saying it would go to a shop that's more local to each customer? I'm in a rural area of the Midwest, but I guess there'd be places not far from here that are Acer certified. I was guessing it'd be gone for 2-3 weeks.
    I've read stories in these forums about people having it re-pasted and getting it back running hotter than it did before, so that's definitely something I'd be concerned about. I've never done it before, but I'm pretty sure I'm capable of re-pasting myself. But since it's new and under warranty, I don't know if I want to try it right now.
    If your in the US it should go straight to the acer hq repair center on TX (Temple) and i mentioned acer certified repair shops because most countries do not have a acer repair center (anyway it wouldn't be doable for acer or any other company to have a repair center everywhere)  so certified repair shops take care of it for acer about the repaste what you read is true when the user ends up by doing a worse repaste that what was already done before but these days and especially with kryonaut which brings an applicator it's pretty easy even for the average user just a thin layer well spread to cover all diodes cpu/gpu is enough and some ppl has the idea that the more paste the better which is completely wrong more paste results in the same as less paste which is high temps it has to be the exact amount not much neither less on square diodes there's the pea size measure but on rectangular i recommend spreading it evenly and for you to be sure in case you want to send it to acer warranty just contact acer support and they will find out for you to where you should send it i know in some countries they even go to your home and repair/repaste it there if possible


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Nithin714
    Nithin714 Member Posts: 6

    Tinkerer

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    I bought a predator helios 300 a few days ago, and I'm getting temperatures upto 97 when I play games like witcher 3. I've undervolted the laptop to -140mV and it didn't change the temperatures at all. I'd like to know if there's anything else I can do to cool it down. I'm considering returning the laptop. The specs of this model are
    i5 8th gen
    1050ti
    128gb SSD 
    8gb RAM
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    Options
    Nithin714 said:
    I bought a predator helios 300 a few days ago, and I'm getting temperatures upto 97 when I play games like witcher 3. I've undervolted the laptop to -140mV and it didn't change the temperatures at all. I'd like to know if there's anything else I can do to cool it down. I'm considering returning the laptop. The specs of this model are
    i5 8th gen
    1050ti
    128gb SSD 
    8gb RAM
    If you have undervolted it properly and if the profile is active and u still have high temps i suggest its a bad thermal paste case get it repasted with a good thermal paste


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Nithin714
    Nithin714 Member Posts: 6

    Tinkerer

    Options
    xapim said:
    If you have undervolted it properly and if the profile is active and u still have high temps i suggest its a bad thermal paste case get it repasted with a good thermal paste
    Okay thanks. By any chance, is there anything else that might affect the temperature?
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    Options
    Apart from bad thermal paste only a faulty cpu/gpu/mobo but that is a really rare case regarding temps


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Nithin714
    Nithin714 Member Posts: 6

    Tinkerer

    Options
    xapim said:
    If you have undervolted it properly and if the profile is active and u still have high temps i suggest its a bad thermal paste case get it repasted with a good thermal paste 
    I'm planning on getting this done at the acer service center. would that help?
    I've been hearing mised opinions about acer's service.
  • Deejay_tech
    Deejay_tech Member Posts: 356 Seasoned Practitioner WiFi Icon
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    Nithin714 said:
    I bought a predator helios 300 a few days ago, and I'm getting temperatures upto 97 when I play games like witcher 3. I've undervolted the laptop to -140mV and it didn't change the temperatures at all. I'd like to know if there's anything else I can do to cool it down. I'm considering returning the laptop. The specs of this model are
    i5 8th gen
    1050ti
    128gb SSD 
    8gb RAM
    in ThrottleStop Cap the turbo limit on all 4 cores to 34. it will reduce temps significantly. with a very slight loss in fps in games.
    My personal Acer m/c's
    1) Gaming: Acer Predator Helios 300 PH315-51
    Config:Core i5 8300H, 16GB, 250GB SSD, 1TB HDD, 1050ti GPU

    2) Daily Use: Acer Aspire A315-53  59GR
    Config: Core i5 8250u, 8GB, 256 SSD, 1TB HDD, IPS FHD 

    3) Linux Learning: Acer Aspire A315-53 P4MY
    Config: Pentium Gold 4417U, 8 GB, 256 SSD, 500GB HDD.
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    Options
    Nithin714 said:
    xapim said:
    If you have undervolted it properly and if the profile is active and u still have high temps i suggest its a bad thermal paste case get it repasted with a good thermal paste 
    I'm planning on getting this done at the acer service center. would that help?
    I've been hearing mised opinions about acer's service.
    It all depends on who is doing it can't guarantee anyone else work but mine as i said previously but unless who is doing it is really bad at it you should be fine and it all depends  on the countries as i said acer does not have official repair centers in all countries neither it would feasible to send all repairs to the US repair center for ex instead they have certified repair shops to do it which some are really competent and some just have incompetent staff i guess its a hit and miss like anywhere else


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Nithin714
    Nithin714 Member Posts: 6

    Tinkerer

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    xapim said:
    If you have undervolted it properly and if the profile is active and u still have high temps i suggest its a bad thermal paste case get it repasted with a good thermal paste
    I got my laptop repasted from an Acer technician, and my thermals have improved by a lot. Initially it was 95+, now it has come down to 75-80 degrees. Thanks a lot for the suggestion.
  • Nithin714
    Nithin714 Member Posts: 6

    Tinkerer

    Options
    By any chance, is there anything else I could do to make it better? I'm being a little greedy XP
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited January 2019
    Options
    Nithin714 said:
    By any chance, is there anything else I could do to make it better? I'm being a little greedy XP
    Check/follow the links in my signatures you can still optimize windows and undervolt if you didn't already and you are welcome also your temps are pretty acceptable


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/