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huge bug on acer nitro5 bios 1.22(keyboard light turning off after 30 secs)

todythedobytodythedoby Posts: 12Member

Tinkerer

Please fix this annoying bug .1.19 was fine as soon as i upgraded to 1.22 this thing happened...pls fix it asap...thanks

Best Answer

  • Acer-MannyAcer-Manny Posts: 2,286 Acer Crew
    edited April 9 Accepted Answer
    Hi all,

    An "Keyboard Lighting Timeout" option will be added to the BIOS menu in a future update version 1.25 & 1.13, this will allow users to Disable the option to have the Keyboard Backlight on at all times when on AC power only, if the unit is on Battery power, it will work as intended (30 sec. timeout). 

    BIOS updates available for download Drivers&Manual official page
    I want to follow up and inform that the BIOS updates versions are available: 

    Model

    BIOS v.

    Date

    Download Link

    Aspire T7000

    1.25

    2019/03/20

    Download

    Aspire A715-72G

    1.25

    2019/03/20

    Download

    Predator PH315-51

    1.25

    2019/03/20

    Download

    Aspire A717-72G

    1.25

    2019/03/20

    Download

    Nitro AN515-52

    1.25

    2019/03/20

    Download

    Nitro AN515-53

    1.25

    2019/03/20

    Download

    Predator PH317-52

    1.25

    2019/03/20

    Download

    Model

    BIOS v.

    Date

    Download Link

    Nitro AN515-42

    1.13

    2019/03/08

    Download


    Thanks,
    Acer-Manny  

FAQ & Answers

  • todythedobytodythedoby Posts: 12Member

    Tinkerer

    yes true......you can also downgrade your bios to 1.19 by simply editing the temp file and set the check_bios_flag to zero(i did it).
    But I really hope they fix it asap....it does not seem like a huge bug..easily fixable i guess
  • AMDKillaAMDKilla Posts: 54Member Devotee
    This is a known bug in 1.11 for the Ryzen models too. Acer are aware, but apparently can't find fault in their software. They want me to send them my laptop for a week or 2 without a replacement so they can try and diagnose it...

    How to revert back:

    https://community.acer.com/en/discussion/555065/acer-bios-driver-1-11-makes-the-keyboard-backlight-turn-off-even-when-the-ac-is-plugged-in-an515-42
  • RishiKumarRishiKumar Posts: 3Member New User
    Please fix this annoying bug .1.19 was fine as soon as i upgraded to 1.22 this thing happened...pls fix it asap...thanks
    I can also confirm this annoying problem on my pc. Acer, request you to immidiately fix this, give us control on this. What's the function F9 shortcut for? That is useless now.
  • todythedobytodythedoby Posts: 12Member

    Tinkerer

    AMDKilla said:
    This is a known bug in 1.11 for the Ryzen models too. Acer are aware, but apparently can't find fault in their software. They want me to send them my laptop for a week or 2 without a replacement so they can try and diagnose it...

    How to revert back:

    https://community.acer.com/en/discussion/555065/acer-bios-driver-1-11-makes-the-keyboard-backlight-turn-off-even-when-the-ac-is-plugged-in-an515-42
    so how are they going to fix this bug assuming you give your laptop to service center without downgrading bios(which can be done by yourself sitting at home!!!) is beyond my thinking.some guy was saying it's a new 'feature' they added with the update LUL
  • AMDKillaAMDKilla Posts: 54Member Devotee
    AMDKilla said:
    This is a known bug in 1.11 for the Ryzen models too. Acer are aware, but apparently can't find fault in their software. They want me to send them my laptop for a week or 2 without a replacement so they can try and diagnose it...

    How to revert back:

    https://community.acer.com/en/discussion/555065/acer-bios-driver-1-11-makes-the-keyboard-backlight-turn-off-even-when-the-ac-is-plugged-in-an515-42
    so how are they going to fix this bug assuming you give your laptop to service center without downgrading bios(which can be done by yourself sitting at home!!!) is beyond my thinking.some guy was saying it's a new 'feature' they added with the update LUL
    I have emailed them again to explain its now affecting other models with different BIOS's. If I wanted to, I could go back to the retailer and either demand a replacement while mine is sent back to Acer for testing, or to just get my money back. The way for Acer to fix this is to not only fix the bug, but to give us the option to control the timeout.
  • soulvoid86soulvoid86 Posts: 7Member New User
    edited December 2018
    Wanted to chime in that I did the same thing. Updated my BIOS as a troubleshooting step for another issue, and noticed this! I do not like it! Please revert this back Acer. It's nice in battery mode, but if I want it off on AC, I'll turn it off. Or at least make it a configurable option in BIOS.
  • todythedobytodythedoby Posts: 12Member

    Tinkerer

    i dont know if they see this forum or not.here in UK i sent them an email and they told me retry the bios upgrade...so basically they are saying there is no solution?
  • AMDKillaAMDKilla Posts: 54Member Devotee
    i dont know if they see this forum or not.here in UK i sent them an email and they told me retry the bios upgrade...so basically they are saying there is no solution?
    You would think they would realise it was a bigger problem when other laptops are starting to get the same problem with different BIOS revisions. Someone changed something for sure...
  • todythedobytodythedoby Posts: 12Member

    Tinkerer

    i already saw that helios and other models having some problems with the latest bios.i think acer is trolling and thinking it is funny LOL
  • jGeckojGecko Posts: 10Member

    Tinkerer

    As far as I'm concerned, the keyboard LED backlighting should ALWAYS be under 100% user control. I'm frustrated when fumbling around in the dark to find a "safe" key (or even the touchpad) to press to turn the LEDs back on after they turn-off in battery mode. At the very least if possible they should keep at least one key lit that when pressed once would re-enable all the LEDs...safely, and without interacting with a running program. I can't believe modern low-current LEDs with PWM control circuitry consume so much power they make a significant difference in battery life when compared to all the other running hardware devices. User control should also include the ability to specify LED behavior under the "low battery" threshold (currently 20%, I think).
  • todythedobytodythedoby Posts: 12Member

    Tinkerer

    my point is if this useless feature was included in bios 1.22 why not say it in the patch note?next time our pc will shut down every five minutes with a new bios and they are prolly going to say oh it's a new feature?
    stop trolling acer and be transparent 
  • AMDKillaAMDKilla Posts: 54Member Devotee
    my point is if this useless feature was included in bios 1.22 why not say it in the patch note?next time our pc will shut down every five minutes with a new bios and they are prolly going to say oh it's a new feature?
    stop trolling acer and be transparent 
    Someone in the first thread about this issue tried to claim that Acer's customer support said it was a new feature. Proven otherwise by their technical support knowing nothing about it as like you say, it wasn't in the patch notes. Technical support said they didn't find anything that would cause this, but if their research was limited to checking the patch notes, no wonder they didn't find anything.
  • Acer-MannyAcer-Manny Posts: 2,286Acer Crew Acer Crew
    edited January 9

    Hi all,

     

    We apologize for all the confusion this has created, I want to clarify that the intended behavior of the backlight on all Nitro's 5 and Acer models is to always turn off 30 seconds after the last key stroke, this is not a bug but a feature (is not new), and it is a power saver (it does save on battery life).

     

    Please refer to the following knowledge article link: https://us.answers.acer.com/app/answers/detail/a_id/34903 We will provide your feedback to our design/engineering team for future consideration, but at the moment theirs no information that this feature will be changed.

     

    Note: This thread will be now closed and this marked as the official solution.

     

    Sorry for any inconvenience this may have cause,

    Acer-Manny


  • Acer-MannyAcer-Manny Posts: 2,286Acer Crew Acer Crew
    Hi all,

    I have been informed that the backlight functionality for On Battery Power or AC Adapter Power has been change to do the same (always turn off 30 seconds after the last key stroke), i understand that their's been reports and comments in the community that you're not happy with this update and therefore we are forwarding this message to our design/engineering team for feedback.

    Update it article: https://us.answers.acer.com/app/answers/detail/a_id/34903

    Sorry for any inconvenience this may have cause,
    Acer-Manny 
  • Acer-MannyAcer-Manny Posts: 2,286Acer Crew Acer Crew
    edited April 9 Accepted Answer
    Hi all,

    An "Keyboard Lighting Timeout" option will be added to the BIOS menu in a future update version 1.25 & 1.13, this will allow users to Disable the option to have the Keyboard Backlight on at all times when on AC power only, if the unit is on Battery power, it will work as intended (30 sec. timeout). 

    BIOS updates available for download Drivers&Manual official page
    I want to follow up and inform that the BIOS updates versions are available: 

    Model

    BIOS v.

    Date

    Download Link

    Aspire T7000

    1.25

    2019/03/20

    Download

    Aspire A715-72G

    1.25

    2019/03/20

    Download

    Predator PH315-51

    1.25

    2019/03/20

    Download

    Aspire A717-72G

    1.25

    2019/03/20

    Download

    Nitro AN515-52

    1.25

    2019/03/20

    Download

    Nitro AN515-53

    1.25

    2019/03/20

    Download

    Predator PH317-52

    1.25

    2019/03/20

    Download

    Model

    BIOS v.

    Date

    Download Link

    Nitro AN515-42

    1.13

    2019/03/08

    Download


    Thanks,
    Acer-Manny  
This discussion has been closed.

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