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Acer Nitro AN515-52 Backlit Keyboard auto-off when I am using my laptop with AC Adapter

nikodennyqkxnikodennyqkx Member Posts: 5

Tinkerer

I just updated my laptop BIOS from 1.19 to 1.22 today and now my laptop backlit keyboard have timeout when i use my laptop with AC adapter. I want my backlit keyboard to stay ON when i am using laptop with AC Adapter Is there a bug in the BIOS version 1.22?  Please help, thanks.

Best Answer

  • Acer-MannyAcer-Manny Posts: 3,093 Acer Crew
    edited January 2019 Accepted Answer

    Hi all,

     

    We apologize for all the confusion this has created, I want to clarify that the intended behavior of the backlight on all Nitro's 5 and Acer models is to always turn off 30 seconds after the last key stroke, this is not a bug but a feature (is not new), and it is a power saver (it does save on battery life).

     

    Please refer to the following knowledge article link: https://us.answers.acer.com/app/answers/detail/a_id/34903 We will provide your feedback to our design/engineering team for future consideration, but at the moment theirs no information that this feature will be changed.

     

    NoteThis thread will be now closed and this marked as the official solution.

     

    Sorry for any inconvenience this may have cause,

    Acer-Manny

FAQ & Answers

  • kenzietorynkenzietoryn Member Posts: 1 New User
    I have just updated the bios on my predator helios 300 and now have the same issue
  • AMDKillaAMDKilla Member Posts: 55 Devotee
    This is a confirmed bug in BIOS revision 1.11 for the Ryzen models. Acer are aware, but claim it's not a problem with their code in the BIOS update. You can fix it by reverting to the previous version of the BIOS. You can follow the guide in this thread here:

    https://community.acer.com/en/discussion/555065/acer-bios-driver-1-11-makes-the-keyboard-backlight-turn-off-even-when-the-ac-is-plugged-in-an515-42
  • Acer-MannyAcer-Manny Acer Crew Posts: 3,093 Acer Crew
    edited January 2019 Accepted Answer

    Hi all,

     

    We apologize for all the confusion this has created, I want to clarify that the intended behavior of the backlight on all Nitro's 5 and Acer models is to always turn off 30 seconds after the last key stroke, this is not a bug but a feature (is not new), and it is a power saver (it does save on battery life).

     

    Please refer to the following knowledge article link: https://us.answers.acer.com/app/answers/detail/a_id/34903 We will provide your feedback to our design/engineering team for future consideration, but at the moment theirs no information that this feature will be changed.

     

    NoteThis thread will be now closed and this marked as the official solution.

     

    Sorry for any inconvenience this may have cause,

    Acer-Manny

This discussion has been closed.

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