predator helios 300 showing black screen after one hour of web surfing

bsriram · June 2018

I've experienced the crash issue only one time (last week) and no problems since (don't know how).I don't know if undervolting is the issue. Can the guys who have the crash problem check with the undervolting disabled?

raagkush · June 2018

Aqeel09 said:

Please give me exact steps to install windows 10 from MS site.
Mine is predator ph315-51 BIOS v1.05

How to get original key from the present installed os to use it on fresh installation of windows 10 . I got windows 10 preinstalled . So will i loose my genuine version if i install from MS site
I am newbie i don't have much knowledge about these things

http://www.thewindowsclub.com/find-windows-product-key

Roland_Lorinczi · June 2018

@bsriram my crashes started before I even installed XTU

But reinstalled windows 10 yesterday and let automatic updates install the drivers and this time no blue screens or green video so maybe there were some fixes to some drivers. Hopefully enough so to fix the blackscreen issue as well.
So far no crash but then again it took a couple of days for it to start happening the first time before it becoming more or less daily. I'll keep you all posted on how it's going with the automatic updates enabled though now.

Aqeel09 · June 2018

bsriram said:

I've experienced the crash issue only one time (last week) and no problems since (don't know how).I don't know if undervolting is the issue. Can the guys who have the crash problem check with the undervolting disabled?

How to do it ?

Roland_Lorinczi · June 2018

@Aqeel09 Well if you don't know how to disable undervolting it's safe to assume you didn't undervolt your system in the first place :P
It's a process done either via intel XTU (Extreme Tuning Utility) or Throttlestop mainly, and you can set a "Core voltage offset" of about -0.100v, basically allowing less volts to your CPU (hence the name). It helps your CPU not heat up as much.

Sometimes and if you undervolt too much it can result in weaker performance or even system instability. But usually there's a sweetspot where your system can still be stable under load and your CPU keeps cool enough that you don't end up sacrificing performance either (your CPU performs better on lower temperatures).

So that's hat undervolting is. But I don't think you have that set up and I don't think that causes the issue either

But thank you @bsriram for trying to help 😊

BTW no crashes for me so far - clean windows 10 install, same as before, only difference is that i let windows update install the drivers instead of me installing any manually. No issues so far (but it's only been a day so...*knocks on wood) .

Hopefully they solved whatever caused it and pushed some updates. Solved the green video issue with the intel UHD (video works fine now with latest windows pushed driver) and hopefully no blue or black screen will come either...Only time will tell though. In case anything happens though I'll let you know

badaltharayil · June 2018

@Roland_Lorinczi
: Good luck bro! looking ahead to a positive outcome. I still don't understand the logic behind allowing windows update the drivers resolve the issue. Fingers crossed

badaltharayil · June 2018

badaltharayil said:

@Roland_Lorinczi
: Good luck bro! looking ahead to a positive outcome. I still don't understand the logic behind allowing windows update the drivers resolve the issue. Fingers crossed

Adding: which is the version of windows u installed 1709. If so did you update it to 1803?

Roland_Lorinczi · June 2018

@badaltharayil 1803, same as before. actually used the same stick...only difference is i let windows take care of the drivers this time and it did so without any hiccups arising so i didn't install any manually...curious to see if there were any fixes done or if it'll act up again

time will tell...

badaltharayil · June 2018

@Roland_Lorinczi : I was about to reinstall windows one last time, but I got another bios update through windows update. Now my bios is running at v1.14. I will get it tested and update you.

Marathi_Manus · June 2018

All,
This thing is getting funny day by day. Y'day someone posted a BIOS 1.15 on whats up group. The claim was he got it from Acer Taiwan. I mean what next. BIOS update 100.15 soon on radar? :P.

Please do answer a simple question:-
How many here updated the BIOS manually and are still facing issue? Last time I checked with BIOS 1.12 the issue was still there.

Roland_Lorinczi
If I get you correctly, you reinstalled the windows and let MS update take care of all drivers (Including UHD 630 and Nvidia), right?

Roland_Lorinczi · June 2018

@Marathi_Manus correct. I really didn't expect much from this attempt but so far it's been okay...i'll see how it behaves in the coming days though

Hash6000 · June 2018

hey...i let my pc install some updates (automatic) ...i wasnt facing any issues from past two days . i mean still the screen freezes while playing games . i mean when i use my xbox controller with bluetooth and i open task manager to del it ...then shut it down by alt f4 ..then it turn on ....i mean is this a problem of bluetooth or hdmi, graphic card?? could you please help ? ..do i have to reinstall windows again ? drivers and all? ..will that solve ?? help!

Marathi_Manus · June 2018

** ALERT ** ** ALERT ** ** ALERT **
Just encountered the same issue while running on the Linux. Need to put a pin in battery hole.....again!! God da*n Acer. This is definitely a hardware issue (or poor firmware)
** ALERT ** ** ALERT ** ** ALERT **

Roland_Lorinczi · June 2018

Thank you @Marathi_Manus for ruling out linux solving it! Wow...what a ****show...

Aqeel09 · June 2018

How to do hardware checkup on acer laptop to check for faulty hardware ??

Marathi_Manus · June 2018

Anyways, i am done knocking head on the issue. My other work is getting affected bcoz of this non sense.

I will gift this predator to someone else in family I think.

God help other chaps here who are stuck with this machine. I pray ur sufferings will end soon.

Acer sucks.

badaltharayil · June 2018

Hello All,

I just go another BIOS update from a service center near me. It's V1.15 and came specifically to avoid freezing issue. Thats what I was informed

I have attached the bios setup if anyone wants to try out

Marathi_Manus · June 2018

badaltharayil said:

Hello All,

I just go another BIOS update from a service center near me. It's V1.15 and came specifically to avoid freezing issue. Thats what I was informed
I have attached the bios setup if anyone wants to try out

Duh.....That's what people do with their new laptop. They update bios of brand new system every alternate days.

I think we have all become laboratory rats for Acer. Correct me if I am wrong.