Sound Lag Predator Helios 300 PH317-53

GAMING6698 · August 2021

@SeaJay68

1)Replace Audio driver with a generic driver

-Right-click Start and open Device Manager.

-Expand the Sound, video, and game controllers section. device manager audio driver -Right-click on the Realtek/Intel sound driver and uninstall it.

-Restart your laptop and do audio test without installing any other driver

2)Select and Use high performance PowerPlan

Commodore_1995# · August 2021

First, try resetting the battery: turn off the computer, unplug the power adapter, press the power button for thirty seconds, and leave the laptop off for thirty minutes. Then check if the problem is resolved.

GAMING6698 · August 2021

@egydiocoelho
Should we suggest him to send laptop to service centre for updating bios and fixing audio lag issue?

SeaJay68 · August 2021

GAMING6698 said:

@SeaJay68
1)Replace Audio driver with a generic driver
-Right-click Start and open Device Manager.
-Expand the Sound, video, and game controllers section.-Right-click on the Realtek/Intel sound driver and uninstall it.
-Restart your laptop and do audio test without installing any other driver
2)Select and Use high performance PowerPlan

I applied this fix before and it made no difference. I heard the RealTek audio drivers are not that good these days, so I tried the default, but as I say, it made no difference.

SeaJay68 · August 2021

GAMING6698 said:

@SeaJay68
1)Replace Audio driver with a generic driver
-Right-click Start and open Device Manager.
-Expand the Sound, video, and game controllers section.-Right-click on the Realtek/Intel sound driver and uninstall it.
-Restart your laptop and do audio test without installing any other driver
2)Select and Use high performance PowerPlan

The forums are acting weird, so this post appeared twice.

SeaJay68 · August 2021

egydiocoelho said:

First, try resetting the battery: turn off the computer, unplug the power adapter, press the power button for thirty seconds, and leave the laptop off for thirty minutes. Then check if the problem is resolved.

I haven't tried this yet, so I will do so.

I have sent the laptop off to Acer twice, and the second time they updated the BIOS. They told me there was no point in sending my laptop off to them a third time because they can't replicate the fault at their place, so they can't fix it.

Commodore_1995# · August 2021

Did the battery reset solve the problem?

SeaJay68 · August 2021

egydiocoelho said:

Did the battery reset solve the problem?

To be honest, I forgot to try it. But the lag is much better now, and for some reason, even with the earphones. I tried all the fixes and nothing really seemed to work. Then, I went back and retried a few of them, and now it seems to be ok. I will try the battery rest right now.

SeaJay68 · August 2021

Well that's odd. In order to remove the battery it seems I have to unscrew the bottom off the latpop. I'm not sure I want to do that right now, seeing as the lag seems to have gone.

Commodore_1995# · August 2021

You don't need to disconnect the battery: turn off the computer, unplug the power adapter, press the power button for thirty seconds, and leave the laptop off for thirty minutes. Then check if the problem is resolved.

SeaJay68 · August 2021

I just did the battery suggestion and the lag is now minimal. I can notice it - but only if I am purposefully looking for it. Otherwise, given time, I don't think I am going to notice it.

Thank you.

By the way, does anyone know how to stop Windows from changing the Audio Sample rate? I keep setting it to 16 bit 44100 but when I go back and look, it's reverted back to 24 bit 44100. It's a little annoying because I think the 16 bit 44100 sample, helps.

Commodore_1995# · August 2021

Have you tried uninstalling and deleting your audio driver?

Commodore_1995# · August 2021

About the problem with audio, does the problem also occur when connecting a headset with microphone?

SeaJay68 · August 2021

Yes, I've uninstalled/reinstalled the audio driver
Uninstalled all audio drivers and just used the default Microsoft audio driver
It lags both with headphones and without

Commodore_1995# · August 2021

Does this delay also occur when playing?

SeaJay68 · August 2021

Not sure what you mean by 'playing'. If you mean, does it lag when I watch something on VLC which has already been downloaded onto my drive, then yes.

About the only time it doesn't seem to lag is when I am on Zoom.

Red-Sand · August 2021

Always always always use the driver from Acers Driver downloads site for your model then choose to "rollback" to that version once windows force updates it.

This apply to all Predator models.
For some reason Realtek (from Acer) always has issues with the audio engine from Nvidia with Windows issued versions.

Commodore_1995# · August 2021

When you play Counter Strike or any other game, is there also an audio delay?

SeaJay68 · August 2021

egydiocoelho said:

When you play Counter Strike or any other game, is there also an audio delay?

That is a good question, and the truth is, I'm not really sure. There doesn't seem to be, but every now and again, I think I notice it. It doesn't help that right now I am playing pc games that don't tend to have a lot of dialogue in them. I try to remember to keep an eye on it from now on but generally, if I had to say, then no, I don't see any audio lag when I play pc games. (But, not 100% sure).