Sound Lag Predator Helios 300 PH317-53

SeaJay68SeaJay68 Member Posts: 16 Troubleshooter
edited June 5 in Predator Laptops
Hello. 

I have Acer Predator Helios 300 PH317-53, Intel Core i7-10750H, 16GB DDR4 RAM, 512GB M.2 NVMe SSD + 1TB HDD, GeForce RTX, 2070 Max-Q 8GB Graphics.

Best laptop I've ever had, but a long way.  Trouble is, there's a noticeable audio lag which is spoiling my enjoyment of certain videos (Netflix for one). I've gone into the Sound settings and checked/unchecked various options, but nothing seems to work. It's fine when playing games, but otherwise, it's lagging. I also have the latest audio drivers and Windows update. 

It's defaulting to the Realtek audio software; there's also an NVIDIA High Definition Output  setting, but I haven't touched it because I'm not sure what I'm doing (but it does say it's "Not Plugged In" - so I doubt that's affecting anything). If it matters, the laptop is powered via the mains. 

Is there a fix for this?

Thank you.

Thread was edited to add model name to the title



FAQ & Answers

  • SeaJay68SeaJay68 Member Posts: 16 Troubleshooter
    Anyone have any suggestions?
  • EaswarEaswar Ally Posts: 1,617
    Hi SeaJay68,

    # Try to update the audio driver

    1. Hold windows key and hit letter X.
    2. Choose the device manager option.
    3. Go with the option audio.
    4. Under the title audio.
    ASUS Realtek Audio Driver Free Download
    5. Right click on that option ----> Update all driver under the title audio.
    6. Choose "search automatically". 

    Check this T/S and post the result. ​
  • SeaJay68SeaJay68 Member Posts: 16 Troubleshooter
    Easwar said:
    Hi SeaJay68,

    # Try to update the audio driver

    1. Hold windows key and hit letter X.
    2. Choose the device manager option.
    3. Go with the option audio.
    4. Under the title audio.
    ASUS Realtek Audio Driver Free Download
    5. Right click on that option ----> Update all driver under the title audio.
    6. Choose "search automatically". 

    Check this T/S and post the result. ​
    Hi Easwar, thank you for the reply and advice. I've already tried updating the drivers but it didn't work. I think I've located the issue though. I had a 3rd party sound enhancer installed. Once I uninstalled it, things look to be working again. 
  • SeaJay68SeaJay68 Member Posts: 16 Troubleshooter
    And now it's not working again :(
  • Smegma11Smegma11 Member Posts: 20

    Tinkerer

    What media player are you using
  • SeaJay68SeaJay68 Member Posts: 16 Troubleshooter
    edited June 23
    Watching streams (Netflix, etc) on Chrome, and I also watch media on the VLC player. 
  • Smegma11Smegma11 Member Posts: 20

    Tinkerer

    edited June 23
    Windows says sound lag on Netflix are Windows update problems, Who knows? Do you know about how to adjust sound lag with VLC player + and - keys.
  • SeaJay68SeaJay68 Member Posts: 16 Troubleshooter
    I'm not so worried about the VLC lag, but no, I'm not aware of how to resolve any lag. 

    It wouldn't be so bad if the issue was a Windows update, because it means I wouldn't have to send my laptop off to Acer for them to take a look at it. That said, I 'think' I've had two Windows updates and the lag still isn't fixed. 
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