My laptop's touchpad suddenly stopped working. Acer Nitro 5 AN515-57-50JF

Krunch1e
Krunch1e Member Posts: 12

Tinkerer

edited March 2024 in Nitro Gaming

Hello, I have a Nitro 5 AN515-57 laptop. and there is a problem with the touchpad which has been going on for a WHILE now. At first my touchpad was working fine with gestures and all, but after one day it suddenly stopped working and I had to go to the BIOS and change my driver from I2C to PS2 drivers which had no gesture, But still I used it as I didn't know what to do.

The PS2 driver also had many issues with it, It made my cursor sometimes start clicking and jumping randomly and suddenly get back to normal, BUT today my touchpad just decided to STOP working and so now I don't have a working touchpad but I really need to fix it soon.

It is a hindrance to my work.

can somebody HELP ME?

my laptop » AN515-57-50JF

Answers

  • StevenGen
    StevenGen ACE Posts: 14,600 Trailblazer

    Uninstall all the Mice and all other pointing devices in Device manager and reboot and see if the touchpad works, if not then reinstall the appropriate TouchPad ELANTECH or Synaptics driver from the AN515-57 Acer Support Page. If yoiu are still experiencing problems then it could be the actual touchpad that is faulty, and it need replacing with a new touchpad or its cable is faulty, so you need to check that slso. Good luck and hope this helps you out..

    image.png image.png

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Axxo
    Axxo Member, Ally Posts: 2,000

    If your touchpad does not work, it may be due to a missing or expired driver. Updating or reinstalling your touchpad drivers in Device Manager may help resolve the issue. To open Device Manager, type Device Manager in the search box on the taskbar and then select Device Manager. A lot of users reported the problem gets fixed after updating or installing corresponding device drivers such as Serial IO driver, Elan driver, and Synaptic driver.

  • Krunch1e
    Krunch1e Member Posts: 12

    Tinkerer

    edited February 2024

    i have already tried the first 2 methods

    deleting all mice drivers and devices from my device and restarting to solve it. Didn't work

    I also tried downloading and installing both the drivers elantech and synaptics

    still didn't solve the problem

    And I am not sure about the faulty components

    ([Hide sensitive content] that my device is out of warranty now)

    [Edited the post to hide sensitive data]

  • Krunch1e
    Krunch1e Member Posts: 12

    Tinkerer

    edited March 2024

    i have already tried the first 2 methods

    deleting all mice drivers and devices from my device and restarting to solve it. Didn't work

    I also tried downloading and installing both the drivers elantech and synaptics

    still didn't solve the problem

    And I am not sure about the faulty components

  • CRABBITold_70
    CRABBITold_70 Member Posts: 13

    Tinkerer

    Try pressing the F7 key to see you can switch off and on the Touch Pad, the icon should appear in top centre of screen.

  • Krunch1e
    Krunch1e Member Posts: 12

    Tinkerer

    doesn't change anything, icon does pop up tho, and on my device it is on f2

    still can't use my touchpad

  • Krunch1e
    Krunch1e Member Posts: 12

    Tinkerer

    Sir may I ask you a question?

    how did you find these components for my device?

    Untitled Image Untitled Image
  • StevenGen
    StevenGen ACE Posts: 14,600 Trailblazer

    Those parts are from the Nitro AN515-57 Acer service guide that ranked members have access to, so the parts are correct. See also if in the bios at Main the Touchpad is set to I2C, as that is the default setting.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Krunch1e
    Krunch1e Member Posts: 12

    Tinkerer

    I have found out that if I keep the laptop somewhat cool it doesn't happen, But if my laptop starts overheating then it starts to fail again.

  • v1ack
    v1ack Member Posts: 3 New User

    I am facing the exact same issue. I replaced my touchpad, and it worked well for a while, but then the problem reoccurred. I feel like we need to try replacing the cable.

  • DiYarB
    DiYarB Member Posts: 1 New User

    For anyone still having this issue, do an inplace upgrade of windows 11.

    https://answers.microsoft.com/en-us/windows/forum/all/how-to-run-in-place-upgrade-in-windows-11/4d469147-2747-4dcb-88a4-aae9273a4500

  • Axxo
    Axxo Member, Ally Posts: 2,000

    If your cursor will not move or your touchpad is not working at all:-

    1. Remove connected devices - Remove all devices that are connected to the system except for the power cord. This includes external keyboard, mouse, flash drives, hard drives and other peripherals.
    2. Enable/disable your touchpad - Many systems allow you to turn the touchpad On or Off by pressing a key combination. On most models it is FN + F7 or FN + F2, but could also be a different function key. The touchpad function key will be labeled with one of the images below. disable touchpad icons.png
    3. Restart your computer - Restarting your system may help your touchpad start responding again.
    4. Reset BIOS or UEFI to default settings - Some systems have touchpad settings in the BIOS/UEFI.
    5. Reinstall touchpad drivers - Missing or incorrect drivers may cause your touchpad to not work properly. You can try downloading and installing the latest driver from our Acer Drivers and Manuals page. You may need to attach an external mouse to complete this process.
    6. Restore Windows- Newer versions of Windows allow you to restore your operating system without losing your personal data. Make sure you select the option to Keep my files.

    If you can move your cursor but are having problems with cursor speed, erratic behavior or tapping and clicking:

    1. Adjust touchpad sensitivity - If your cursor is moving too fast or too slow, you can try changing your touchpad sensitivity.
    2. Disable tap to click - Accidentally making contact with the touchpad when typing can cause the cursor to jump around or leave the window.