They also told me to wait 24hrs for a repair shipping label that was 3 days ago

System
System Member Posts: 4,518 Seasoned Practitioner WiFi Icon
This discussion was created from comments split from: Repair Shipping label.

Comments

  • Brandy81
    Brandy81 Member Posts: 1 New User
    The same thing recently just happened to me. They also told me to wait 24hrs for a repair shipping label that was 3 days ago. 
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    I am very sorry to hear this, unfortunately, the Acer community is not a direct line to the customer service or technical support department, we have no access to account information or history but if you please send me a private message with the serial number of your unit or the case ID created by the Acer representative that assists you with your case and offered you the label, please have it sent via PM and I will gladly escalate the case to the appropriate department for assistance and follow up.

    Info- https://community.acer.com/en/kb/articles/585-out-of-warranty-support-options

    Thanks in advance for your patience,
    Acer-Manny