when I do a restart the screen goes black and the laptop freezes(Acer Nitro 5 515-53

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Answers

  • JackE
    JackE ACE Posts: 44,865 Trailblazer
    egydiocoelho>>>Why do not we try to install the latest 18.04 or newer version of ubuntu on another HD partition to see if the notebook reboots or not! If in the mint, the notebook rebooted normally and without problems, I still have doubts if it is really a problem in the hardware!>>>

    Totally agree. I'm suggesting that if live Mint has the same issue, then an erase-everyting ALT+F10 cold boot reset is the last resort for ruling in or ruling out a hardware issue. Jack E/NJ

    Jack E/NJ

  • PoppaJim
    PoppaJim Member Posts: 105 Skilled Fixer WiFi Icon
    Why do not we try to install the latest 18.04 or newer version of ubuntu on another HD partition to see if the notebook reboots or not! If in the mint, the notebook rebooted normally and without problems, I still have doubts if it is really a problem in the hardware!
    Once I get started on that other machine it's definite possibility...
    it would be an interesting test at any rate!

    I am absolutely convinced it is a driver issue not a hardware issue...

    the odds getting two identical machines on the same day with the same configuration serial numbers that show them to be several thousand units apart from one another in the manufacturing cycle yep both had the exact same Hardware defect... Sorry I'm just not buying it!

    this is a driver / configuration issue it is not a hardware issue although it may be related to the hardware drivers
  • Could you run the test on ubuntu and report it here? It would be interesting if you did this test as soon as possible, because if the problem persists, you can still replace the notebook with the vendor if it is still within the replacement period!
    Also, I wonder if you formatted the 256gb ssd? If you have not formatted, the partition provided by acer will still be present on that ssd!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • PoppaJim
    PoppaJim Member Posts: 105 Skilled Fixer WiFi Icon
    Could you run the test on ubuntu and report it here? It would be interesting if you did this test as soon as possible, because if the problem persists, you can still replace the notebook with the vendor if it is still within the replacement period!
    Also, I wonder if you formatted the 256gb ssd? If you have not formatted, the partition provided by acer will still be present on that ssd!
    Sorry it's going to be a couple of days before I can get to it...

    one of the original 256gb SSD drives has definitely been completely repartitioned and reformatted

    however the other one I believe is still exactly the way it was when I pulled it out of the computer. However, I don't remember which computer was which.

    on a side note... While both computers are currently identically configured Hardware wise... The one that I'm putting together for me the one I haven't started on yet is still fundamentally in the original Factory condition. For that computer I have decided to go ahead and swap out the new 1TB PCIe NVMe - M.2 Internal SSD  that came from Silicon power with this one that will be here tomorrow:

    https://www.amazon.com/gp/product/B07MFZY2F2/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

    I am very curious to see if that makes any difference whatsoever!


  • Post the result here!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • PoppaJim
    PoppaJim Member Posts: 105 Skilled Fixer WiFi Icon
    Answer ✓
    Well I did everything then we had discussed but this time I did it all on the new machine which was still basically Factory fresh...

    I even did the alt F10 factory restore.... No joy!

    at the end of the day all of the Linux installs (Ubuntu, Knoppix, & Debian ) all restarted just fine...
    and none of the windows installs would make it through a single restart cycle   :/

    then I turned it off flipped the case over unplugged all the power popped the cover pulled this out

    replaced it with this
    and now it purrs like a kitten!

    restarts every time... Runs like a dream... Problem completely solved!
    so now I have a nice enclosure for the one terabyte really fast USB C external drive!

  • PoppaJim
    PoppaJim Member Posts: 105 Skilled Fixer WiFi Icon
    So now I know how to fix my wife's computer as well as soon as she's gone for the day I need to pick up another 
    Samsung 970 EVO Plus Series - 1TB PCIe NVMe - M.2 Internal SSD 
    backup her notebook swap out the drives restore the backup to the Samsung 970 and it will be problem solved I'm sure

  • PoppaJim
    PoppaJim Member Posts: 105 Skilled Fixer WiFi Icon
    edited June 2019
    The SP is a d@mn good drive...
    There is just some weird something in the onboard drivers that for some reason does not let it play well in the
    Acer Nitro AN515-53-55G9/Windows 10 64bit architecture....

    Strange!
  • JackE
    JackE ACE Posts: 44,865 Trailblazer
    Congrats. Jack E/NJ

    Jack E/NJ

  • Would not it be interesting to check if a firmware update of the sp001tbp34a80m28 model would fix the problem? 
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Thank the Lord

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • PoppaJim
    PoppaJim Member Posts: 105 Skilled Fixer WiFi Icon
    Would not it be interesting to check if a firmware update of the sp001tbp34a80m28 model would fix the problem? 
    I actually did that there were 2 available firmware upgrades for that SSD and I tried it with the original the first and the second and none of them did any good.

    kind of sad really it's a great Drive I just don't like Windows 10 or at least it don't like Windows 10 on the Nitro
  • I know we were able to solve the problem with another ssd! However, some ssds require a specific nvme driver: https://www.silicon-power.com//web/software
    Maybe the problem with sp001tbp34a80m28 is solved by installing the correct nvme driver!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)