when I do a restart the screen goes black and the laptop freezes(Acer Nitro 5 515-53

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Answers

  • PoppaJim
    PoppaJim Member Posts: 105 Skilled Fixer WiFi Icon
    Both have the same ssd m2? I think you've already told me the exact model of ssd, but could you tell me again?
    *****! I meant to click quote and I accidentally clicked that it solved the problem this did not solve the problem I still have the problem!!!!!
  • PoppaJim
    PoppaJim Member Posts: 105 Skilled Fixer WiFi Icon
    Both have the same ssd m2? I think you've already told me the exact model of ssd, but could you tell me again?

  • Can you try to uninstall and delete this driver and then verify that the notebook restarts normally?

    If your notebook is raid, it will break the array!
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  • PoppaJim
    PoppaJim Member Posts: 105 Skilled Fixer WiFi Icon
    Can you try to uninstall and delete this driver and then verify that the notebook restarts normally?

    If your notebook is raid, it will break the array!
    Honestly I'd really rather not first off I'm still not through recovering from doing a complete clean install of Windows 10 and I still haven't got back to the Pro Edition yet

    secondly I know for a fact that all M.2 NVMe SSD drives operate in RAID Mode that's how they can get such a large amount of data and such a small form factor and have it access so quickly
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    I still think we are missing something that is simple and obvious

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  • I also think @andylb! But what exactly, I do not know! What I know, is that the fact that the notebook does not restart, is referring to there is some problem in the power scheme or drivers!
    @Poppajim, the driverpack program usually has many more drivers than other programs, even better than the program you have. Download the program here: http://dl.drp.su/17-online/DriverPack-17-Online.exe
    However, I recommend that you disable all other programs and leave only the drivers to be installed!
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  • PoppaJim
    PoppaJim Member Posts: 105 Skilled Fixer WiFi Icon
    I also think @andylb! But what exactly, I do not know! What I know, is that the fact that the notebook does not restart, is referring to there is some problem in the power scheme or drivers!
    @Poppajim, the driverpack program usually has many more drivers than other programs, even better than the program you have. Download the program here: http://dl.drp.su/17-online/DriverPack-17-Online.exe
    However, I recommend that you disable all other programs and leave only the drivers to be installed!
    Cool, I'll take a look!
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    edited June 2019
    In his case, when he disconnects the power adapter, an error is generated in the notebook! I know they are not the same problem, but I believe it may be this error being caused in yours too!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • PoppaJim
    PoppaJim Member Posts: 105 Skilled Fixer WiFi Icon
    edited June 2019
    In his case, when he disconnects the power adapter, an error is generated in the notebook! I know they are not the same problem, but I believe it may be this error being caused in yours too!
    Yeah well it was a good thought, but I had read that whole thread before I even started this one. I did go back and re-read it just now.

    the only thing we have in common is the fact that neither one of us has managed to find a fix for our particular problems.

    in his case his computer is constantly crashing and giving him a blue screen of death and has something to do with the power connector Maybe.

    In my case my computer works perfectly it never crashes in the only problem I seem to have is that it's not capable of doing a full restart cycle.
    and I actually already tried all the suggestions that were made on his thread before I posted this one.

    but like I said it was worth a shot!
  • In the case of his notebook, I believe that it can be a problem in the RAM memory and not in the power adapter, because when it plugs the power adapter the error does not appear! You can do the same test on yours by disconnecting a ram and then go testing each one individually!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • PoppaJim
    PoppaJim Member Posts: 105 Skilled Fixer WiFi Icon
    In the case of his notebook, I believe that it can be a problem in the RAM memory and not in the power adapter, because when it plugs the power adapter the error does not appear! You can do the same test on yours by disconnecting a ram and then go testing each one individually!
    That was an easy enough test to do...
    I tried it with only one module switch the module tried it again with the other module...

    in both cases I unplug the power held the battery reset for a full two minutes plug the power back in started the machine...

    Did it shut down, started it again, and then tried to do a restart...

    no joy same problem it just absolutely refuses to cycle through a full restart, even though I can shut it off and start it up using either the physical power button or the power button in the start menu and it doesn't give me any trouble shutting down we're starting up.

    it only misbehaves when I try to do a restart
  • It is possible that the program you use to update the drivers has downloaded some wrong drivers and is causing this problem! Can you reinstall windows by pressing alt + f10 and choosing the option that erases the hard drive? If yes, as soon as you finish installing windows, try not to install any programs and also do not install any drivers and check if windows restart normally!
    What I find strange, is that you said you reinstalled windows, correct? But when you reinstall windows, the windows installer asks you to restart the notebook so that the installation is completed successfully! In this process, does not the notebook also restart?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • PoppaJim
    PoppaJim Member Posts: 105 Skilled Fixer WiFi Icon

    What I find strange, is that you said you reinstalled windows, correct? But when you reinstall windows, the windows installer asks you to restart the notebook so that the installation is completed successfully! In this process, does not the notebook also restart?
    I have so many clean installs of Windows on this machine that I've lost count so now I'm not going to do that again I just now finally got it configured the way I wanted except for the restart problem and my wife wants her new laptop...

    I have done all of what you said and it has made no difference.

    additionally when I did reinstall Windows every single time the windows installer asked you to restart the notebook you're right but when I do that it does the same thing it goes to the shutdown sequence and then it just gets a black screen which is normal but then it hangs right there in the lights on the keyboard never turn off and you can wait for as long as you want and nothing's going to change until you hold the power button long enough for you to do a hard shutdown...

    once you do that then you turn it back on it starts to go through its normal start-up cycle and picks up right where it left off and continues with the installation and it will do that several times until the installation is complete but it never once goes all the way through the restart cycle. Never.
  • PoppaJim
    PoppaJim Member Posts: 105 Skilled Fixer WiFi Icon
    What I am going to do right now is finish getting this one set up and in the next couple of days I'll have it ready to give to my wife the only problem is the inability to complete a restart cycle so I will just make sure that she doesn't try to do that and instead when she's not using the machine she does a shutdown and if it recycles itself and gets hung up I will show her how to get past that meanwhile I will be doing very frequent incremental backups so I don't lose any of my settings and my software and my configurations

    at that point what I'm going to do is start working on the second machine which is the same configuration that has the same problem and Exhibits the same behavior and maybe on that machine will figure out what's going on but right now I need to get her that laptop so she can use it
  • Do you have how to check if the problem remains in ubuntu linux? It is not necessary to install it, because you can use the system through the pendrive!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Have you tried using this command shudtowm -r -f to force a reboot of windows?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
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  • PoppaJim
    PoppaJim Member Posts: 105 Skilled Fixer WiFi Icon
    Have you tried using this command shudtowm -r -f to force a reboot of windows?
    Yes I tried this it did the exact same thing as if I had used the restart button in the start menu it hung up...
  • Do you have how to check if the problem remains in ubuntu linux? It is not necessary to install it, because you can use the system through the pendrive!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • PoppaJim
    PoppaJim Member Posts: 105 Skilled Fixer WiFi Icon
    Do you have how to check if the problem remains in ubuntu linux? It is not necessary to install it, because you can use the system through the pendrive!
    Now this is an interesting question...

    I don't know about ubuntu, but I do have several different utilities bootable pendrives that boot into Debian Linux and a couple that boot into a pixie boot dos command line structure...

    and those reboot just fine!

    even a simple control-alt-delete after booting from a Linux system will reboot the machine just fine but when I tried that from a command line windows in Windows it didn't work...  Also I tried rebooting from task manager from inside windows and that didn't work either.
  • Then try ubuntu and make sure the notebook restarts normally. It is not necessary to install it, because you can use it through the pendrive!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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