when I do a restart the screen goes black and the laptop freezes(Acer Nitro 5 515-53

PoppaJim
PoppaJim Member Posts: 105 Skilled Fixer WiFi Icon
edited November 2023 in 2019 Archives
my Acer Nitro 5 515-53 starts just fine from a completely powered off State but when I do a restart the screen goes black and the laptop freezes.
this also happens when during a software install or update the system forces a restart...
I wind up having to hold down the power key until the screen lights turn off and it goes silent and then when I hit the power it starts up just fine!

Best Answer

  • PoppaJim
    PoppaJim Member Posts: 105 Skilled Fixer WiFi Icon
    Answer ✓
    Well I did everything then we had discussed but this time I did it all on the new machine which was still basically Factory fresh...

    I even did the alt F10 factory restore.... No joy!

    at the end of the day all of the Linux installs (Ubuntu, Knoppix, & Debian ) all restarted just fine...
    and none of the windows installs would make it through a single restart cycle   :/

    then I turned it off flipped the case over unplugged all the power popped the cover pulled this out

    replaced it with this
    and now it purrs like a kitten!

    restarts every time... Runs like a dream... Problem completely solved!
    so now I have a nice enclosure for the one terabyte really fast USB C external drive!

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Answers

  • Hello! What version of the windows 10 operating system is installed? 1803, 1809 or 1903? Have you tried updating drivers on intel and nvidia websites?
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  • PoppaJim
    PoppaJim Member Posts: 105 Skilled Fixer WiFi Icon
    This is me currently...


  • This version of windows is very old. I suggest you back up your files and update windows through windows update!
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  • PoppaJim
    PoppaJim Member Posts: 105 Skilled Fixer WiFi Icon
    This version of windows is very old. I suggest you back up your files and update windows through windows update!
    Okay I'll give it a try... I just purchased these brand new off of Amazon last week! Windows update should have updated them already... If this version is that old I'm not sure why it hasn't.
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    PoppaJim said:
    This version of windows is very old. I suggest you back up your files and update windows through windows update!
    Okay I'll give it a try... I just purchased these brand new off of Amazon last week! Windows update should have updated them already... If this version is that old I'm not sure why it hasn't.
    If Windows has a lot off updates it will do them in batches also the System update is done after everything else and it's done stand alone, that's maybe why it hasn't updated yet

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • PoppaJim
    PoppaJim Member Posts: 105 Skilled Fixer WiFi Icon
    andylb said:
    PoppaJim said:
    This version of windows is very old. I suggest you back up your files and update windows through windows update!
    Okay I'll give it a try... I just purchased these brand new off of Amazon last week! Windows update should have updated them already... If this version is that old I'm not sure why it hasn't.
    If Windows has a lot off updates it will do them in batches also the System update is done after everything else and it's done stand alone, that's maybe why it hasn't updated yet

    Okay I spent several hours yesterday and pushed all of the windows updates and am now running Windows 10 home version 1903
    which actually includes everything currently available even the latest full update that was released last month!

    I also went through and updated every single one of the 94 drivers on The Notebook to the latest Version!

    However, nothing related to this condition has changed! I'm still getting the same restart failure that I was before.
    The part that really confuses me is I can always turn the notebook completely off using the power button and it starts back up flawlessly... I actually had to do that many times during the process of installing all the updates...
  • You have already tried to reset the internal battery:
    What is the uefi firmware version?
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  • PoppaJim
    PoppaJim Member Posts: 105 Skilled Fixer WiFi Icon
    You have already tried to reset the internal battery:
    What is the uefi firmware version?
    Are you talking about the BIOS?
    if so, I just upgraded the vios to the latest version available on the Acer website 2 days ago

    as for resetting the internal battery I have done that actually a couple of times but I will try it again...
  • Yes, what version of bios?
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  • PoppaJim
    PoppaJim Member Posts: 105 Skilled Fixer WiFi Icon
    I did the reset last night. I unplugged the notebook, Turned it off, held the battery reset button with a straight pin for a full two minutes.
    and then I did not power it back on until this morning about six hours later!
    it powered up just fine but when I did a restart the only difference was when the screen turned off the keyboard lights also turned off but for less than a second and then the keyboard lights turned back on. After that it was back to the same thing black screen never would complete the restart.

    so then I held down the power button until it did a hard shutdown, waited a couple of seconds  and powered it back up and once again it boot it up just fine...

    here's a snapshot showing you the current version of my BIOS as you requested:


  • PoppaJim
    PoppaJim Member Posts: 105 Skilled Fixer WiFi Icon
    Oh yes... The keyboard lights turning off and then turning back on only happens when it's running on battery and it's not plugged in. If it is plugged in it stays on and never turn the lights off during an attempted restart
  • OK! When you said that "I also went through and updated every single one of the 94 drivers on The Notebook to the latest Version!", did you mean it was on the Intel and Nvidia sites and downloaded the latest available drivers?
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  • PoppaJim
    PoppaJim Member Posts: 105 Skilled Fixer WiFi Icon
    OK! When you said that "I also went through and updated every single one of the 94 drivers on The Notebook to the latest Version!", did you mean it was on the Intel and Nvidia sites and downloaded the latest available drivers?
    Okay here's what I did.
    first I use the Windows 10 updating service to force the update to the absolute latest version from last month. In the process I got all the other updates as well.

    then I used a driver updating software that is supposed to scan all my drivers and update them to the latest version from the manufacturers.
    After that I went to the Acer site and updated all the drivers from there most of them we're already updated by the updating software I had use previously
    after that I went to the Intel and the Nvidia web pages and attempted to update the drivers from there. However, both sides reported that all my drivers are up-to-date.
  • PoppaJim
    PoppaJim Member Posts: 105 Skilled Fixer WiFi Icon
    It should probably be noted that absolutely nothing has changed from before or after I did all the updates in regards to my inability to do a restart.
  • OK! Got it! This notebook has a function called fastboot, which is in the main section of uefi! Disable this function!

    Also disable fast startup in windows power options and take the test!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • PoppaJim
    PoppaJim Member Posts: 105 Skilled Fixer WiFi Icon
    The driver updating software that I use is a very good one called "Auslogics Driver Updater"
    it's a very good utility and I have been using it for quite a while and it has never given me any trouble!

    if you're interested you can check it out at the following link. I am not affiliated with this software in any way other than the fact that I'm a very satisfied user. I have used it for several years with Windows 7 64-bit Pro. However, this is my first foray into the World of Windows 10.

    https://auslogics.com/en/software/driver-updater/
  • I do not really like software that updates the drivers, because sometimes it can cause problems! From time to time, when it is very difficult to find a suitable driver, I recommend that users download the driverbooster. But I'll test this program!
    Have you tried my previous tip?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • PoppaJim
    PoppaJim Member Posts: 105 Skilled Fixer WiFi Icon
    I do not really like software that updates the drivers, because sometimes it can cause problems! From time to time, when it is very difficult to find a suitable driver, I recommend that users download the driverbooster. But I'll test this program!
    Have you tried my previous tip?
    I believe I've done everything that you've requested what tip are you talking about specifically?
  • OK! Got it! This notebook has a function called fastboot, which is in the main section of uefi! Disable this function!

    Also disable fast startup in windows power options and take the test!


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PoppaJim
    PoppaJim Member Posts: 105 Skilled Fixer WiFi Icon
    Okay fastboot was already disabled in the Bios and I turned off fast startup in windows...
    you said to take the test but I didn't see anything about a test or I'm not sure what test you're talking about?

    anyway once I turned off fastBoot and fast startup I saved all the settings powered off the computer started it back up it booted fine as normal I waited a few minutes and then tried to do a restart and it did the same thing it's been doing all along... Black screen, lit keyboard, no restart!