Acer Predator Triton 500(Predator PT515-51) with 2080RTX - nvidia driver problems

135

Answers

  • JohnCena
    JohnCena Member Posts: 460 Seasoned Practitioner WiFi Icon
    Yes, do you mean 'hybrid' mode to use all GPU's like intel UHD and nvidia? 
  • ronwue
    ronwue Member Posts: 1 New User
    Hello, 
    I've been having this same issue. I'm just posting here in hopes of getting an update.
    Good luck guys
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    ronwue said:
    Hello, 
    I've been having this same issue. I'm just posting here in hopes of getting an update.
    Good luck guys
    So, if you followed OP's moves and still got such issues, either replace your laptop or get a refund.
    Trying to do my best here - Your happy Predator owner =)!
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    ronwue i completely agree with XdxD statement if nothing of the above in this thread worked send it back asap


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • JohnCena
    JohnCena Member Posts: 460 Seasoned Practitioner WiFi Icon
    Look at the first page... I already said 'Don't buy a laptop.' That's solution, if you still want to buy don't buy Acer's, I am a experienced Acer user. I made my laptop stable when it got many errors and I formatted.
  • WardenRomeo
    WardenRomeo Member Posts: 97 Enthusiast WiFi Icon
    edited July 2019
    Dude I had the same issue, now the issue is gone I don't know why I did nothing... the only one thing I did was installing Windows 10 update (the big one).

    so it's not an hardware problem, for me it's totally a Nvidia driver problem because like you I can't install GeForce Experience, Gsync is making a lot of ghosting when turned on so I turned it off.
    First I reset the battery as everyone said, just after that GeForce Experience started to bug,

    So I don't have fps in game,
    I can't record my screen with Alt+Z
    I can't optimize any game 
    And can't even update drivers easily as before!

    And then I have a problem with the wifi card which is very slow as f***, I have to restart it every time I boot my laptop on!

    And to laugh a bit, my laptop is bent because of a little piece which is not in alu but in plastic!

    I'll never buy any acer laptop in the future since I had problems with my old acer laptop (the graphic card was broken after 1 year, they repaired twice changing the motherboard and that changed nothing, finally they gave me a laptop which was not new but used and after 1 year the bluetooth and the wifi disapeared!)

    Now if someone has a good solution you can tell me!
    I have this laptop since like 5 months now and I think I'll do everything I can to have a replacement (yeah then we are in holidays I edit videos and I have to have the laptop with me everywhere so I can't give it back now. And nice, I'll lose 1 Tb of games and videos...)
  • What is the model of the wireless network card @WardenRomeo?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • WardenRomeo
    WardenRomeo Member Posts: 97 Enthusiast WiFi Icon
    What is the model of the wireless network card @WardenRomeo?
    I'm not at home but if I remember that was the "Killer 1550i".
    As I said the problem is very simple, I turn off my laptop and the wifi is very slow (I've tested in speedtest) and then I restart the card and on speedtest the connexion is great as before. 
    I changed nothing to have this issue, it appeared suddenly, I've updated the drivers and that change nothing.
  • Is the wireless network card configured for high performance power options?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • WardenRomeo
    WardenRomeo Member Posts: 97 Enthusiast WiFi Icon
    Is the wireless network card configured for high performance power options?
    How can I check that pls?
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2019
    Is the wireless network card configured for high performance power options?
    How can I check that pls?
    It should be on the drivers properties if im not mistaken unless you have a separated ui for the wifi adapter

    Edit: the correct answer was posted just under 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Yes my friend. Check here:
    Resultado de imagem para wireless power options
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • WardenRomeo
    WardenRomeo Member Posts: 97 Enthusiast WiFi Icon
    It's already on Max Perf mode...
    I saw that for this card it's not new that kind of problem and people gave back the laptop to repair, wifi card changed and does not work :/
  • What is the model of wireless network card?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • WardenRomeo
    WardenRomeo Member Posts: 97 Enthusiast WiFi Icon
    What is the model of wireless network card?
    Killer 1550i
    And... hum, the screen just turned off at the moment while playing rainbow 6 and... RANKED MODE!
    I'm spoiled I'll bring my laptop back after holidays
  • Raptorr
    Raptorr Member Posts: 14

    Tinkerer

    Yes yes I will do the same
  • Migimara
    Migimara Member Posts: 5

    Tinkerer

    Yea I unfortunately have this same issue as well. When I first got it, worked smooth. Able to enjoy 144hz with gsync on. Then i started getting black screens during gameplay as well. Was very frustrating. I then updated to latest windows and nvidia drivers installed. Haven't had black screen problems since then but now I get a lot of ghosting and some games stay at 60 fps when it was able to go beyond that before.. I feel like the screen got screwed up, or gsync died, or there's probably weird power issues happening. I know it's normal for the laptop to lose charge under heavy use, but dam. Spending almost $2800 on this laptop and it's been giving me issue :\
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Migimara said:
    Yea I unfortunately have this same issue as well. When I first got it, worked smooth. Able to enjoy 144hz with gsync on. Then i started getting black screens during gameplay as well. Was very frustrating. I then updated to latest windows and nvidia drivers installed. Haven't had black screen problems since then but now I get a lot of ghosting and some games stay at 60 fps when it was able to go beyond that before.. I feel like the screen got screwed up, or gsync died, or there's probably weird power issues happening. I know it's normal for the laptop to lose charge under heavy use, but dam. Spending almost $2800 on this laptop and it's been giving me issue :\
    Why not visit Acer Service Center and tell them about your issue? You should've replaced it in the return period.
    Trying to do my best here - Your happy Predator owner =)!
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2019
    Migimara unfortunately when it comes to recent brand new hardware cpu's/gpu's we are still looking at trial/error as its all pretty new its normal some come out with issues even on the most expensive machines in my personal view they are still on trial error regarding windows support and hardware compatibility/drivers and as @XdxD suggested you should contact acer support or the seller/shop where you bought it from and send it in for a diagnostic or a possible repair/replacement also might just be software issue probably cause by some windows updates you also have the option of performing a stock factory reset (fresh install) and see if the issues persist in case you dont want to send it back


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • JohnCena
    JohnCena Member Posts: 460 Seasoned Practitioner WiFi Icon
    I suggest you to return the laptop and not buy a RTX laptop until it is totally fixed.