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My Acer Predator G9-591 compatibility issue with some applications/games

RoueRoue Posts: 4Member New User
Hi guys, I would like to consult this to everyone, this is my first time posting and I have this issue for quite a long time.

So the problem is, when im running a game or application that uses High performance NVIDIA processor, the game or application runs but shows only black screen, I can hear the sound of the game running.
Just like PUBG, when I upgrade my NVIDIA game driver to the latest compatible with my device, PUBG crashes whenever I run it. But when I degraded my NVIDIA game driver to 391.01, PUBG runs. But most games like COD BO4 isn't smooth, and some games like Tekken 7, My hero academia game, Soul Calibur XI doesn't run, it crashes as soon as i open it.

Another issue is for OBS Studio. I use integrated graphics for OBS for it to show the desktop when im using Display capture, although Game Capture doesn't work, it only shows black screen.
But when I change it to high performance nvidia processor, display capture shows only black screen, and almost everything is black screen.

I don't think that the applications or games has something to do with it.

I tried the following fix:
-Clean Reinstalling Game Driver
-Full system reformat
-Upgrading to latest nvidia game driver
-Degrading to almost all of nvidia game driver
-Used DDU for clean installation of NVIDIA
-Reinstalled the apps/games

Can anyone help me?

FAQ & Answers

  • ven98ven98 Posts: 3,909ACE Pathfinder
    With the things you have tried, it likely comes down to an issue with the GPU itself.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • RoueRoue Posts: 4Member New User
    Acer Predator G9-591
    Intel i7-6700HQ
    NVIDIA Geforce GTX 980M
    Windows 10 Home 64-bit

    I'm sorry if I didn't include these informations. If it's the gpu, is it fixable?
  • ven98ven98 Posts: 3,909ACE Pathfinder
    Unfortunately, it isn't if the problem is the GPU.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • RoueRoue Posts: 4Member New User
    I'll try to update bios of my device, see if it can fix anything, do you have any idea where can i find the link to bios?
  • ven98ven98 Posts: 3,909ACE Pathfinder
    https://www.acer.com/ac/en/GB/content/drivers

    You have to find your device from the list. Before updating make sure the battery is fully charged and the laptop plugged in.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • xapimxapim Posts: 1,160Member High-End Contributor
    edited February 5
    @Roue also always check the minimum requirements for the games you are trying to play as the minimum recommended now its a 1050ti some games might not even run on older gpus it all depends on the devs allowing it or not when they code the games

    SoulCalibur 6 Official PC System Requirements

    MINIMUM:


    • Requires a 64-bit processor and operating system
    • OS: Windows 7, 8.1, 10 (64-bit)
    • Processor: Intel Core i3-4160 @ 3.60GHz or equivalent
    • Memory: 6 GB RAM
    • Graphics: NVIDIA GeForce GTX 1050
    • DirectX: Version 11
    • Storage: 20 GB available space
    • Sound Card: DirectX compatible soundcard or onboard chipset
    • RECOMMENDED:

    • Requires a 64-bit processor and operating system
    • OS: Windows 7, 8.1, 10 (64-bit)
    • Processor: Intel Core i5-4690 3.5 GHz or equivalent
    • Memory: 8 GB RAM
    • Graphics: GeForce GTX 1060 or equivalent
    • DirectX: Version 11
    • Storage: 20 GB available space
    • Sound Card: DirectX compatible soundcard or onboard chipset
    PS you might have to consider upgrading laptop if you want to be bale to play recent games properly you should be fine with a 1060 but if you can go even higher (i'm pretty happy with my 1050ti runs everything i throw at it even anthem) so the choice is yours either keep what you have or go for someting else the 980m is really outaded now even my 1050ti can be called outaded these days and now with the new rtx laptops the gtx will be all outaded in a short time so the issue here is that you don't have enough gpu to run some of those games you want to run and those you are able to run will be only in really low graphic settings had a friend who had a 980 desktop version (not ti) he also had issues and crashes swapped gpu all sorted also acer factory drivers are customized to give you the best performance for your gpu but some 1060 functions like whispermode etc aren't available on stock drivers and some games require minimum 416 and up like Bf5 had to upgrade mine because i was forced to it will only runn the game on 416 all other drivers below are black screen but if you said tekken7 and bo4 don't run properly it's the gpu i can say i have them all and they all run fine here the other option you have is if you model has thunderbolt 3 port you could buy a egpu and run you games through it but it's not garanteed it would run properly either



    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join/follow the H300 fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https//www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • RoueRoue Posts: 4Member New User
    It's not about the requirements, because I can pretty much run Final Fantasy XV on Medium specs. It's the gpu compatibility with some applications.
    I'm a game developer and I finished a game for our thesis. I'm using Unity on integrated graphics because it only shows white screen when it's run on Nvidia processor. I executed the game I made and tried to run it with integrated graphics AND nvidia processor. Both of them only showed white screen on the game I made. BUT, when I transferred the game with my friend's laptop which is an Acer Nitro, IT RUNS on either integrated or Nvidia. So I'm guessing it's in the gpu.
  • xapimxapim Posts: 1,160Member High-End Contributor
    edited February 7
    I doubt it's the gpu if it was no other games would run  u just stated u can run FFXV so its not the gpu's fault but as i said what seems to me you are trying to make omelettes without eggs but ok seems u know what you are doing i already stated that your gpu is not powerfull enough but you say it is i won't comment myself in this thread again and u also stated youre a game developer so you should know better the gpu requirements for the apps that the devs use to develop 980m its not even close to what a dev would use



    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join/follow the H300 fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https//www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • frank_willfrank_will Posts: 3Member New User
    I am a bit late on this, but would I can confirm I have similar or almost the same issue.
    Exact same laptop Acer Predator G9-591, only difference mine has a 970M.

    I could find another thread of another user with the same issue and the same laptop:
    https://community.acer.com/en/discussion/557749/predator-g9-591-many-games-launch-with-blank-screen

    So my guess would be to be an issue with NVIDIA and Intel drivers, which I hope Acer support could work on resolving, as I had this for almost a year now, some games with Unity will not play at all, some will after a lot of troubleshooting.
    Bumping this to see if any solution has been found, wondering if I should contact Acer support directly, as my laptop is still under warranty.


  • DevavighnenDevavighnen Posts: 3Member New User
    Bumping this as I am having similar issues with my Predator 17 G9-791, 980M version.

    The latest NVIDIA graphics drivers seem to have black screen on emulators like CEMU, and even graphics accelerated applications such as Adobe Illustrator GPU preview. Heck, even Andoid Studio's built in Android emulator doesn't seem to work well with latest NVIDIA drivers. A workaround I've found is to just run those applications with Integrated Graphics instead, but so far the only real solution is to rollback to NVIDIA drivers on Acer's website, which is like 2 years old and crashes latest titles like BFV and Witcher 3 for some reason. 

    Any feedback would be appreciated, older drivers that are tuned to my Predator is just too old to run newer games, and newer drivers seem to give issues with graphics hardware accelerated programs.
  • ven98ven98 Posts: 3,909ACE Pathfinder
    Try using 417.22 from nvidia or 399.24
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • frank_willfrank_will Posts: 3Member New User
    Bumping this as I am having similar issues with my Predator 17 G9-791, 980M version.

     A workaround I've found is to just run those applications with Integrated Graphics instead, but so far the only real solution is to rollback to NVIDIA drivers on Acer's website, which is like 2 years old and crashes latest titles like BFV and Witcher 3 for some reason. 
    Yeah, using integrated graphics "fixes" the issues, but obviously many games and programs are useless with Integrated Graphics.
    Sometimes changing the launch options for a game to run different DirectX version works as well, or using as launch option "-window-mode exclusive" seems to do the trick for some games.
    It is mostly Unity games but not only, for example I have same issue with rFactor 2.
    As comparison my older PC build with an NVIDIA GTX 960 is able to run all the games that have issues on the predator.

    Reverting to older drivers may fix some games, but is not really a solution as you then encounter problems with newer games cause of the outdated drivers.

    It's is honestly kinda ridiculous, it's a gaming laptop in the end, so it kinda defies the purpose if I cannot play many games for which I met the sys requirements.

    I wonder if Acer support ever scouts this threads, otherwise I will try to contact them directly, since I am still under warranty, I waited patiently for updates to fix the issue but as stated it has been almost a year now and I am getting quite frustrated, 
  • xapimxapim Posts: 1,160Member High-End Contributor
    edited March 1
    Have anyone tried it using an external monitor via hdmi port which is the dedicated video port for the gtx only i wonlder if this would solve it or not and i never had any issues on my h300


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join/follow the H300 fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https//www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • frank_willfrank_will Posts: 3Member New User
    Hey, tried to plug it into a monitor, does not make a difference unfortunately.
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