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[Acer Swift 3 SF314-52] Occasional crackling/reverb sound while using the speakers

ForumUser001ForumUser001 Posts: 6Member New User
I have had my Acer Swift 3 (running Windows 10) for about 6 weeks now. 

Two days ago, I was using a website with audio playback (my laptop was running for about 4 hours at this point), and the audio playback from the speakers began crackling/reverb. It continued for approximately 30-45 minutes before fixing itself. I tested other websites, I also tested audio within Windows 10 (external of the browser), and the problem seems to be global to the device itself (or maybe an issue with the audio driver, which I checked and it is currently running the latest audio driver).

This has happened at least 2 or 3 times now. One of those times, I restarted the computer, and that seemed to have fixed the problem. 

I recorded two videos to document the problem:

Answers

  • ven98ven98 Posts: 1,015Member Seasoned Specialist
    edited November 12
    You can try to fix it with updating the BIOS. If doesn't help reset the battery. Here is shown how: //us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

    If neither of those work, then the problem most likely is with the hardware. You can check if there is any dust or something that can cause distortion with the speakers. You can use a vacuum cleaner to suck the dust out.

    If nothing works then you should contact Acer support.
    And God said "Let there be light." But then the program crashed because he was trying to access the 'light' property of a NULL universe pointer


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  • DsquaredDsquared Posts: 1Member New User
    I having the exact same issue except I just bought mine this week brand new....restarting seems to temporarily fix it. It occasionally starts again...have you found a solution? 
  • ForumUser001ForumUser001 Posts: 6Member New User
    No, the issue is too random right now to test for a solution. If it becomes a permanent problem, then I'll be able to try one of the solutions suggested by ven98. I think it's either an audio driver problem, because other laptops seem to have this "reverb" issue as a result of a bad driver. Or it could be related to static build-up of the battery in some way.
  • ForumUser001ForumUser001 Posts: 6Member New User
    ven98 said:
    You can try to fix it with updating the BIOS. If doesn't help reset the battery. Here is shown how: //us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

    If neither of those work, then the problem most likely is with the hardware. You can check if there is any dust or something that can cause distortion with the speakers. You can use a vacuum cleaner to suck the dust out.

    If nothing works then you should contact Acer support.

    The bios is already version 1.06, which is the latest available.

    Resetting the battery is not necessary, because when I restart the computer, it already fixes the problem. But while the computer is running, I cannot fix it without closing all the work I'm doing and restarting.

    It's definitely not a physical issue, it's a brand new laptop, and the problem fixes itself upon restart.

    I think the issue may be related to using Multiple Desktops in Windows, because I was using the laptop in single desktop mode for a few days and didn't see the issue. And then today I am using Multiple Desktops again, and the issue appears right away again. Might be something to do with high CPU usage related to this feature.
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