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Windows 10: Display and sleep settings
Use the following steps to adjust the settings for when your display will power off and when your computer will go to sleep: Click the Start menu and select Settings. Click System. Click Power and sleep. Choose your desired Screen and Sleep settings. Click the X in the top right corner to close the window and save your…
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Spatial sound may not work with DTS:X Ultra and Windows Sonic when using headphones
Why is spatial sound not working on my headset? Windows 10 versions 1909 and earlier do not support spatial sound when hardware acceleration is enabled. If your spatial sound is not working, you can , or disable hardware acceleration for your headset using the instructions below. * Connect your headset and select…
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Enable HDMI audio output on a Windows 10 computer
Why is there no sound when I connect my computer to my TV via HDMI? If you are not getting any sound when you connect your computer to an HDMI display, you may need to change the setting for the playback device. Use the instructions below to select the HDMI source as the default audio device. * Press the Windows ( ) key…
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Upgrade your ConceptD 7 from Windows 10 Home to Windows 10 Pro
Can I upgrade my operating system from Windows 10 Home to Windows 10 Professional? You can update your operating system from the home version to the professional version by purchasing the upgrade via the Microsoft store. * Click the Start menu and select the Microsoft Store tile. * Type Windows 10 Pro in the Microsoft…
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Windows 10 may reserve up to 7 GB of reserved storage space for Windows updates
Why does my system show 7 GB of Reserved Storage space? Windows 10 version 1903 has a new feature that reserves approximately 7 GB of hard drive space to help with large Windows updates. You will not be able to save data to this reserved storage space. Some users with smaller capacity drives may want to disable this…
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System may freeze or lockup after Windows 10 update Version 1809 (RS5)
This article only applies to: SP111-32 and SP111-32N A video driver conflict may cause some systems with Apollo Lake processors to lockup or freeze. A BIOS and driver update is posted on our support site to resolve this issue. This driver will also be included in a future Windows update. Use the instructions below to…
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Installing a downloaded driver on Windows XP
How can I install a driver that I downloaded from the Acer website? This step-by-step article describes how to install downloaded drivers for hardware devices on a Windows XP-based computer. SOLUTION Installing the driver on your system: * Right-click the downloaded ZIP-file and then click Extract All Files. Double-click…
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System may freeze or lockup after Windows 10 update Version 1809 (RS5)
This article only applies to: A114-31, A314-31, A315-31, ES1-533, ES1-732, SF113-31, TMB118-R, and TMB118-RN models A video driver conflict may cause some systems with Apollo Lake processors to lockup or freeze. A driver update is being posted on our support site to resolve this issue. This driver will also be included in…
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Instructions for installing an M.2 SSD and installing Windows 10
How can I install a M.2 SSD drive to increase the system performance of my Acer notebook? Some Acer products include a M.2 expansion slot that allows for installation of a solid state drive. Use the steps below to install a secondary drive in your system. PRECAUTION * Backup all important data on your system before…
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Users should complete all Windows updates to optimize performance of a newly purchased computer
Why is my new computer slow? When you setup your new Acer computer for the first time, the Windows operating system will need to perform updates to make sure your system is up to date. Although you can still use your product while updates are downloading and installing, your system performance will be impacted and your…
