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How to check your TPM version number in Windows 10
How can I check to see if my computer has TPM 2.0? You can use the steps below to check to see if your computer has a TPM module and what version TPM is installed. You must have TPM 2.0 or higher to upgrade to Windows 11. Type Device Manager in the Windows search box and select Device Manager from the search results.…
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How to update a system’s BIOS if there is no BIOS update available on the Acer website
Why is there no BIOS update available for my laptop? For some Acer computers there is no BIOS update available on our website. If this is the case for your system, you can only update your system’s BIOS via Windows Update. How to update your BIOS via Windows Updates For more information on how to update your BIOS via…
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Hard disk not detected during Windows 10 installation
On systems with the 11th generation Core I processors (Tiger Lake platform), during a manual installation of Windows 10, you may find that a SATA hard disk is not detected. Due to new features available with these products, a driver is required for the Intel Rapid Storage Technology (iRST). To use this driver during the…
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Why can't I get the F12 Boot Menu to work on my notebook or netbook?
The F12 Boot Menu allows you to choose which device that you would like to boot the computer's Operating System from by pressing the F12 key during the computer's Power On Self Test, or POST process. Some notebook and netbook models have the F12 Boot Menu disabled by default. To enable the F12 Boot Menu: Restart the…
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Using Recovery Management outside of Windows
How do I restore my computer if it will not boot into Windows? Recovery media is not necessary to recover your computer. You can use Acer Recovery Management to reinstall your Operating System from a hidden partition built into your computer. If you have replaced your original hard drive, you will not have Recovery…
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Troubleshoot a monitor that is not working
What are some basic monitor troubleshooting steps? If your monitor is not displaying properly, there are a few things you should check to help determine the exact cause of the issue. Some video problems may originate with the video card, video driver, or an incorrect display setting. If the basic troubleshooting steps…
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Windows 10: Change a drive letter in disk management
How do I change the letter of a drive volume or partition in disk management? Use the following steps to change the letter used to identify a drive or a partition: Right click on the Start menu. Select Disk Management. Right-click on the drive letter you want to change and click Change Drive Letter and Paths.…
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Windows 10: Delete a drive partition
How do I delete a drive partition? You must be logged into Windows with an administrator to delete partitions. Use the following steps to delete drive partitions: Right click on the Start menu Select Disk Management. Right-click on the drive letter you want to delete and select Delete Volume. The partition will be deleted…
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How to disable Wi-Fi power saving feature
Why does my Wi-Fi randomly disconnect? Windows has a power saving feature that turns off the Wi-fi receiver. This may cause your wireless connection to automatically disconnect. Use the following steps to prevent Windows from turning off your Wi-fi receiver. Type Device manager in the Windows search bar and click on it.…
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Windows Activation Error: A problem occurred when you tried to activate. Error Code 0x80072F8F
How do I fix the Windows activation error code 0x80072F8F? Windows may have problems activating if the date and time on your computer are not correct. If you receive the error "A problem occurred when you tried to activate. Error Code 0x80072F8F", make sure your date and time are set correctly in Windows and try the…
