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Acer Answers

Solid State Drive is not recognized with error "Reboot and select proper Boot Device"

This article only applies to: Predator G6-710 / Predator G3-710

Heavy loading or writing to the solid state drive may cause this error, or may cause your system to power on with nothing shown on the display. You can resolve the issue by installing the latest BIOS for your product. This BIOS update changes the timing of the SSD from 1ms to 1s. If you are experiencing this issue, choose the appropriate option below to resolve your issue:

1. If your system is able to power on and boot to Windows, install the latest BIOS via the Acer Care Center.

Click the Start menu, select All Apps.
Choose Acer and select the Acer Care Center App.
Click the Update tile.
Click the Update button next for the BIOS and follow the onscreen instructions.

2. If your system is able to power on but not boot into Windows, you can create a BIOS recovery flash drive to update to BIOS R02-A2:

On another PC, format a USB flash drive to FAT32. This will erase all data from the drive.
Save the file g3_710_bios_recovery.zip, and extract the contents to the formatted USB flash drive.
Power off your system and disconnect anything except for the power cord, mouse, keyboard, and display.
Power on your system and begin tapping the Del key to enter the BIOS.
Press the right arrow key twice to highlight the Authentication tab.
Use the down arrow to highlight Secure Boot, and change the setting to disabled and press Enter.
Press F10 and press Enter to Save and Exit. Your system will begin restarting.
Tap F12 to enter the Boot Menu. This may take up to 30 seconds. Select your USB flash drive. It should start with UEFI:
The flash drive will begin the process of updating the BIOS. When you are prompted, press any key to continue.
Let the update run until it returns to the command prompt.
Power off the system and disconnect the power cable for 30 seconds.
Remove the USB flash drive.
Plug the power cord back in and power on the computer. It should take almost thirty seconds before you see anything on the screen. If you do not see anything on the screen within one minute, attempt the procedure again.
The system will POST (beep) and display a message to press the F1 key to continue or Del to enter Setup. Press Del to enter the BIOS.
In the BIOS, press F9 to reset the BIOS defaults, then press Enter to save.
Press F10, then press Enter to Save and Exit.
Your system will reboot and should start Windows. The first boot after updating the BIOS will be noticeably slower, but will improve on the next restart.

DID THIS FIX THE PROBLEM?

If you are still having problems, or are unable to see the display when you boot your system, please contact Acer support.