Acer Answers Windows

Error: The ordinal 1 could not be located in the dynamic link library C:\Windows\System32\MSASN1.dll

How can I fix the error message "The ordinal 1 could not be located in the dynamic link library C:\Windows\System32\MSASN1.dll?"

You may receive the error "The ordinal 1 could not be located in the dynamic link library" when you attempt to restore your system to factory settings after upgrading to Windows 10.
Use the following steps if you receive this error message:

Press and hold the Power button for 5 seconds to turn the computer completely off.
Press the Power button to turn the computer back on. Your computer should boot to the previous version of your operating system.

Note: Acer has provided an update to resolve the problem via the Acer Care Center. Launch and select the Update tab to install the recommended updates.

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