A recent Windows 11 operating system update may cause the USB ports on your AXC-840 to stop working. If you are experiencing this issue, you can use the instructions below to uninstall the latest Windows OS update.
Note: Microsoft has removed the update and subsequent updates should work properly.
How to uninstall the latest Windows 11 update
Step 1: Enter Windows Recovery Environment
There are two ways to access Windows Recovery:
- If system is currently powered on; Power off the system by holding the power button for 10 seconds. Press the power button again to turn on the system and quickly tap the Alt + F10 keys at the same time to enter Recovery Mode.
- If the system is powered off, Power on the system and press the ALT + F10 keys at the same time to enter Recovery Mode. If your system boots to a login screen or the Windows Desktop, please use step 1.
Step 2: Uninstall the latest quality update:
- In Windows Recovery screen, select Troubleshoot from the main menu.
- On the Troubleshoot screen, select Advanced options.
- In the Advanced options screen, select Uninstall Updates.
- You will be given two options:
- Uninstall the latest quality update
- Uninstall the latest feature update
- Choose to Uninstall the latest quality update
- You will be prompted to confirm the action. Enter the administrator credentials if prompted. Select Uninstall quality update
Step 3: Restart the Computer
- Once the uninstallation process is completed, select Continue to exit and restart Windows.
If you are still experiencing problems with your system after uninstalling the latest updates, please contact technical support in your region.
