Acer Answers eMobility

Frame Number on Your Acer ebii eBike

Where can I find the frame number on my Acer ebii ebike?

At the time of manufacture, your Acer ebii eBike is assigned a unique serial number, consisting of 9 characters (one letter followed by eight numbers) for easy identification. This serial number, also known as its frame number, is stamped on the underside of your e-bike’s frame. See to the photo below for reference.

Acer ebii eBike_Frame number location.png

Importance of a frame number

Your Acer ebii eBike’s unique serial number is essential for both recovery and insurance purposes. In the event your e-bike is lost or stolen, reporting the frame number to the local police can assist in its recovery. Additionally, providing the frame number is crucial when filing a claim with your insurance company.

Without knowing your frame number, the chances of recovering your e-bike or receiving an insurance payout are extremely low. Therefore, Acer strongly recommends noting down the serial number of you Acer ebii eBike immediately after purchasing your e-bike and storing it in a safe place for future reference.

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