Why am I unable to see video when I connect my USB Type-C dock?
You will need to connect your USB Type-C dock to a USB Type-C port that supports video output. These ports are generally labeled with one of the icons listed below.
Use the following steps to to connect your USB Type-C dock to your notebook computer.
- Make sure you have the latest firmware for the dock installed from the Visit the Drivers and Manuals section of the Acer support website.
- Lay the dock horizontally on a flat surface.
- Plug in the AC adapter that was provided with the dock.
- Use the USB Type-C cable to connect your notebook to the dock. Make sure you connect to a USB-C port on the notebook that supports video output.
Note: Some models like the SP714-51 and SF713-51 have multiple USB Type-C ports. If the USB-C port you are connected to does not work with the USB Type-C dock, try the another USB-C port or consult the user guide to confirm that video output is supported via USB-C.
