Triton 500 (PT515-51) Stable Configuration? (GPU crashes, then disappears)

zubblwump
zubblwump Member Posts: 4 New User
edited November 2023 in 2020 Archives
I recently bought a 1 year old second hand Triton 500 with Intel i7-8750H CPU and Nvidia RTX 2060 GPU.  I performed a factory reset for a clean Windows 10 OS install and then installed minimal software:  Steam, Epic Games Launcher, UPlay, MSI Afterburner w/RivaTuner for OSD monitoring.  I set Maximum Processor State when plugged in to 99% in Power Options based on the recommendation of the guy I bought it from to combat heat.

My problem is I'm having a number of graphics related issues.  The game crashes, with error message "The application has crashed and will now close.  We apologize for the inconvenience".  Nvidia card disappears from Device Manager (it's hidden, so the OS thinks it's not installed?)  After reboot, BSOD (I think it was "DXGKRNL FATAL ERROR").  Still no Nvidia card in Device Manager.  Find the battery reset pinhole on the bottom of the laptop to reset, then boot and Nvidia card shows up and everything works again until next crash...maybe a few minutes, maybe an hour or two later.  At one point after game crash, the card was still shown in Device Manager, so I tried to restart game and saw this message: "There is a problem with your graphics card.  Please ensure your card meets the minimum system requirements and that you have the latest driver installed."  One time when the game crashed I saw the message: "Out of video memory while trying to allocate a texture!  Make sure your video card has the minimum required memory, try lowering the resolution and/or closing other applications that are running.  Exiting..." alongside the "The application has crashed and will now close.  We apologize for the inconvenience" message.

From what I've seen, CPU runs upper 80 degrees C and GPU runs upper 70's prior to 99% max processor state setting (I don't remember running temps after)

I'm guessing it's a driver/OS/software incompatibility issue?  Is there a known stable configuration (OS version, driver version, settings, etc.) I should use use?

Answers

  • valandil1
    valandil1 Member Posts: 4 New User
    zubblwump said:
    I recently bought a 1 year old second hand Triton 500 with Intel i7-8750H CPU and Nvidia RTX 2060 GPU.  I performed a factory reset for a clean Windows 10 OS install and then installed minimal software:  Steam, Epic Games Launcher, UPlay, MSI Afterburner w/RivaTuner for OSD monitoring.  I set Maximum Processor State when plugged in to 99% in Power Options based on the recommendation of the guy I bought it from to combat heat.

    My problem is I'm having a number of graphics related issues.  The game crashes, with error message "The application has crashed and will now close.  We apologize for the inconvenience".  Nvidia card disappears from Device Manager (it's hidden, so the OS thinks it's not installed?)  After reboot, BSOD (I think it was "DXGKRNL FATAL ERROR").  Still no Nvidia card in Device Manager.  Find the battery reset pinhole on the bottom of the laptop to reset, then boot and Nvidia card shows up and everything works again until next crash...maybe a few minutes, maybe an hour or two later.  At one point after game crash, the card was still shown in Device Manager, so I tried to restart game and saw this message: "There is a problem with your graphics card.  Please ensure your card meets the minimum system requirements and that you have the latest driver installed."  One time when the game crashed I saw the message: "Out of video memory while trying to allocate a texture!  Make sure your video card has the minimum required memory, try lowering the resolution and/or closing other applications that are running.  Exiting..." alongside the "The application has crashed and will now close.  We apologize for the inconvenience" message.

    From what I've seen, CPU runs upper 80 degrees C and GPU runs upper 70's prior to 99% max processor state setting (I don't remember running temps after)

    I'm guessing it's a driver/OS/software incompatibility issue?  Is there a known stable configuration (OS version, driver version, settings, etc.) I should use use?
    Hi, is your BIOS most recent revision (1.13)?
  • zubblwump
    zubblwump Member Posts: 4 New User
    valandil1 said:

    Hi, is your BIOS most recent revision (1.13)?
    I am not sure.  I am also not sure what Windows version, or graphics driver version is installed.  I will check this afternoon and post here.
  • zubblwump
    zubblwump Member Posts: 4 New User
    OK, I checked and BIOS version is 1.13.  Windows version is 2004, OS build 19041.450.  Nvidia driver version is shown as 27.21.14.5167 (7/5/2020).
  • valandil1
    valandil1 Member Posts: 4 New User
    zubblwump said:
    OK, I checked and BIOS version is 1.13.  Windows version is 2004, OS build 19041.450.  Nvidia driver version is shown as 27.21.14.5167 (7/5/2020).
    Hi, check this topic: 
    https://community.acer.com/en/discussion/586750/if-you-are-having-issues-with-your-nvidia-card-read-this-triton-500/p3
  • zubblwump
    zubblwump Member Posts: 4 New User
    valandil1 said:
    Hi, check this topic: 
    https://community.acer.com/en/discussion/586750/if-you-are-having-issues-with-your-nvidia-card-read-this-triton-500/p3
    Yes, I read that first before posting mine.  That post is pretty circular, though...it seems a lot of people tried a lot of things but nothing consistently solves the issue for everyone.  Limiting to 120 FPS isn't a great work-around either, even if it did work.

    For me, I did another fresh install of Windows and didn't install Afterburner/RivaTuner this time.  It still crashes, but much less often (not every day, although sometimes more than once per day).  Still have to reset through pinhole to get card to show up when it does.

    I don't know what is actually causing it, or how to fix it.  I don't have a clue if Afterburner actually had anything to do with the more frequent crashes to begin with.  I downloaded Windows 10 1903 build, but didn't actually try it.  I'd like to try resetting to actual/as shipped configuration (Windows version, Nvidia driver version, etc.) to see if that worked but apparently we can't do that anymore from a recovery partition.  Who knows, maybe it's a game problem with a more powerful system and trying to push higher frame rates.  I'm going to try to set up CPU/GPU performance logging.  Next time it happens, I hope to see some clue in these logs or Windows Event Viewer.  Very frustrating.

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