Switch 3 keyboard no longer connects

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Answers

  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • jmsantos
    jmsantos Member Posts: 58 Enthusiast WiFi Icon
    Yes, i tried it and it does not receive any input from the keyboard. It just continues booting normally.
  • So it could be a failure in the keyboard connector. Can you check if the same problem occurs by connecting another keyboard? Or testing your keyboard on another switch? Have you ever tried to clean the connectors on your keyboard and tablet with an antistatic brush, to wipe off any dirt that may be on the connectors?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 34,536 Trailblazer
    It's rare, but sometimes the keyboard drivers get corrupted. If so plugging in an external keyboard won't work. If an external works then the issue is with the stock keyboard.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • jmsantos
    jmsantos Member Posts: 58 Enthusiast WiFi Icon
    Well, I don't have access to another keyboard or another tablet. And there's no dirt in the connectors, as the photos i've sent show. Unless it is something invisible! So my best shot is the drivers, is that it?
  • jmsantos
    jmsantos Member Posts: 58 Enthusiast WiFi Icon
    What is weird is that when it started to go wrong it would start ok, and then after some seconds the connection wwould be lost. A bad driver would not do that, would it?
  • jmsantos
    jmsantos Member Posts: 58 Enthusiast WiFi Icon
    Of course, now it never works.
  • Do I think it is a problem with the keyboard or the connectors?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • jmsantos
    jmsantos Member Posts: 58 Enthusiast WiFi Icon
    If you're asking me, the connectors look ok, just like when it worked. And what could go wrong with the keyboard? Maybe it is a problem of the PC itself
  • The only idea I have now would be to update the bios. But it is a risky procedure. However, I still think there may be a problem with the keyboard. Can you provide the exact model of the notebook? Example: SW312-31-P5VG
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 34,536 Trailblazer
    If the keyboard, where it latches to the tablet, gets bent a bit the magnets will not put enough pressure on the pins for them to give good contact. You can usually test by pushing up in the middle of that area while the keyboard is not working and see it all of a sudden recognized again.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • jmsantos
    jmsantos Member Posts: 58 Enthusiast WiFi Icon
    Sorry for the delay, i had problems logging in. UnFortunately pushing up the keyboard does not help. And i cannot find any indication of the full model name - where can i see that?

    I also found people with similar problems: Here's one

    https://community.acer.com/en/discussion/573890/acer-switch-sw312-31-keyboard-appears-to-be-connected-but-wont-type
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • jmsantos
    jmsantos Member Posts: 58 Enthusiast WiFi Icon
    Thanks!
    It says snid 726001388428