Windows update - screen crash - dead screen Acer Aspire F5-573g-75f6

Quwamege
Quwamege Member Posts: 2 New User
edited October 2023 in 2020 Archives
Hi all, 

I have an issue with my Acer laptop and I hope you can help. I installed a new update for Windows 10 (unsure which one), and when I tried to play a game (older one), the screen froze. Upon restart, it showed a blue screen and the message "critical service failed". From then on, it constantly restarted itself. After a couple of days, when I revisited the laptop to try to fix it, it did not do anything anymore, except show the battery lights and the keyboard lighting. I have tried in vain to get the computer to start. 

I checked previous posts with similar issues:
https://community.acer.com/en/discussion/588396/kb4532695-acer-aspire-f5-573g-74kp-nx-gdaef-016-black-screen/p2
https://community.acer.com/en/discussion/592040/aspire-v5-572pg-will-not-boot#latest

Based on these posts I already did the following: 
- I removed the battery + pressed 'start' button +/- 30-50 seconds. Did not work. 
- I removed the HDD + battery. Did not work. 
- I swapped the RAM from one RAM gate to the other. Did not work. 
- I checked the parts on burn area's and general status and they all seemed to be fine. 
- I plugged an external screen through HDMI. Other screen never received any input. Did not work. 
- I tried to start the computer with various Fn combinations (Esc, F2, F12 and probably more). Did not work. 

At this point I am unsure what else I can do. The initial "critical service failed" issue was supposedly a software issue (according to info I found on fora and youtube solutions). But now the pc does not seem to do anything except blink some lights. Does anyone have other tips beside the ones I already tried? 

I hope you are able to help. Thank you in advance! 

Greetings, 

Edited the content to hide personal information
Acer-Samuel

Best Answer

  • Quwamege
    Quwamege Member Posts: 2 New User
    edited April 2020 Answer ✓
    Hi Egydiocoelho, 

    Thank you for your response. It's been a while, but I managed to fix the problem. I solved the issue by removing the battery on the other side of the motherboard; the small, round battery. After removing that, in addition to the removal of all other possible functions, the laptop showed the starting screen again. I downloaded a Windows Recovery disk on a USB stick, and this way managed to get windows going again. 

    Thank you for taking the time to review the issue. 

    Greetings, 

    Edited the content to hide personal information
    Acer-Samuel 

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited April 2020
    Try reset battery:
    https://youtu.be/NfhgnxUJoZo
    if it remains, check if this button black is being pressed with electrical tape:



    Edited the content to hide sensitive information
    Acer-Samuel
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  • Quwamege
    Quwamege Member Posts: 2 New User
    edited April 2020 Answer ✓
    Hi Egydiocoelho, 

    Thank you for your response. It's been a while, but I managed to fix the problem. I solved the issue by removing the battery on the other side of the motherboard; the small, round battery. After removing that, in addition to the removal of all other possible functions, the laptop showed the starting screen again. I downloaded a Windows Recovery disk on a USB stick, and this way managed to get windows going again. 

    Thank you for taking the time to review the issue. 

    Greetings, 

    Edited the content to hide personal information
    Acer-Samuel