My Nitro AN515-54 Nvidia is unable to find/recognise its gpu.

tryambakam · April 2020

So it started with a game lag experience. I checked the GeForce experience. it showed update available but when I tried to update it, it said this version of windows is not supported. I checked for windows update, no problems there. then I tried to open nvidia control panel. it said that settings are not available - "An NVIDIA graphics card was not detected in your system." I checked in the device manager, there was no nvidia graphics option anywhere to be found. then I went for the UEFI settings in the bios menu but there was no graphics option available. And so I am stuck with the limited knowledge I have. Can somebody please guide me?

Steevee · April 2020

First, update your Chipset.
Second, update your Intel VGA Driver
and the Last goto https://www.geforce.com/drivers and download the driver or by using https://us.download.nvidia.com/GFE/GFEClient/3.20.2.34/GeForce_Experience_v3.20.2.34.exe

Commodore_1995# · April 2020

Have you tried to reset the battery?

andylb · April 2020

Do not use GeForce to update your drivers, it has caused a lot of problems for some
First download and install DDU then reboot into safe mode and run DDU for a clean uninstall of everything Nvidia
https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Reboot into normal mode and download the latest Nvidia Game Ready drivers from here, do not install Geforce experience
https://www.nvidia.com/Download/index.aspx?lang=en-us#

Then reboot and report back

tryambakam · April 2020

Steevee said:

First, update your Chipset.
Second, update your Intel VGA Driver
and the Last goto https://www.geforce.com/drivers and download the driver or by using https://us.download.nvidia.com/GFE/GFEClient/3.20.2.34/GeForce_Experience_v3.20.2.34.exe

I followed but in the last step the installer shows error box said "an NVIDIA gpu is required." reffering to the system requirements.

andylb · April 2020

Read my post above which may or may not work. Also try putting your computer to Sleep or Hibernate then wake it up, this sometimes brings the GPU back

tryambakam · April 2020

egydiocoelho said:

Have you tried to reset the battery?

How exactly can I do that on this particular model? searched the web for guide, found nothing. Next I tried unscrewing the flipside and take-off the back cover, but it seemed like it could be damaged so I screwed it back in place.

andylb · April 2020

Unplug and turn off the laptop and place a straightened paperclip in the pinhole on the underside, press for 15 seconds, leave alone for 15 minutes, plug in and turn on

tryambakam · April 2020

andylb said:

Do not use GeForce to update your drivers, it has caused a lot of problems for some
First download and install DDU then reboot into safe mode and run DDU for a clean uninstall of everything Nvidia
https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Reboot into normal mode and download the latest Nvidia Game Ready drivers from here, do not install Geforce experience
https://www.nvidia.com/Download/index.aspx?lang=en-us#

Then reboot and report back

Lastly I tried what you have suggested. But again the installer you mentioned displays error stating "This NVIDIA graphics driver is not compatible with this version of windows. This graphics driver could not find compatible graphics hardware."

tryambakam · April 2020

andylb said:

Unplug and turn off the laptop and place a straightened paperclip in the pinhole on the underside, press for 15 seconds, leave alone for 15 minutes, plug in and turn on

This very hole I believe has a warranty seal on it which states "warranty void if seal is broken". The device is under warranty period. Please confirm if I should still try resetting the battery.

andylb · April 2020

My mistake the pinhole method was cancelled for your model, instead unplug then press and hold the Power button for 15 seconds, leave alone for 15 minutes, plug in and power up

sri369 · April 2020

What does it say on the below screen on your laptop?

Image: https://us.v-cdn.net/6029997/uploads/editor/d6/qwuwg6y42ec3.png

andylb · April 2020

@sri369 If you look at his post above, his system is not detecting his Nvidia GPU, it doesn’t show in Device Manager

sri369 · April 2020

Thanks @andylb, for some reason I missed on that.

tryambakam · April 2020

andylb said:

My mistake the pinhole method was cancelled for your model, instead unplug then press and hold the Power button for 15 seconds, leave alone for 15 minutes, plug in and power up

Did that, still nothing... and why does any option for GPU not show up in the BIOS menu? and also Intel Graphics - windows 10 DCH drivers is recognised as an update on Intel Driver and Support assistant site but on installation error appears stating it is not validated for my system... any idea?

GAMING6698 · April 2020

@tryambakam are you sure you install correct nvidia software from site.because there is two GeForce 10 series one for notebook and one for may be desktop.you need to install notebook one.check image

tryambakam · April 2020

GAMING6698 said:

@tryambakam are you sure you install correct nvidia software from site.because there is two GeForce 10 series one for notebook and one for may be desktop.you need to install notebook one.check image

Pretty sure it was notebook version. I'll double check.

Commodore_1995# · April 2020

I don't know if it will solve the problem, but there is a bios update for the nvidia video card:

Image: https://us.v-cdn.net/6029997/uploads/editor/g0/bctfhaewbty3.png

tryambakam · April 2020

egydiocoelho said:

I don't know if it will solve the problem, but there is a bios update for the nvidia video card:

I am running version 1.28 and it is not showing any GPU related option in the bios.

tryambakam · April 2020

Image: https://us.v-cdn.net/6029997/uploads/editor/ri/r93qavv6gy8c.jpg

Image: https://us.v-cdn.net/6029997/uploads/editor/dk/wruiikklkszc.jpg

may be these could help you help me...

Commodore_1995# · April 2020

OK! Turn off the notebook and disconnect the power adapter. Then, press the power button for thirty seconds and leave the notebook off for 10 minutes.