My Nitro AN515-54 Nvidia is unable to find/recognise its gpu.

tryambakam
tryambakam Member Posts: 14

Tinkerer

So it started with a game lag experience. I checked the GeForce experience. it showed update available but when I tried to update it, it said this version of windows is not supported. I checked for windows update, no problems there. then I tried to open nvidia control panel. it said that settings are not available - "An NVIDIA graphics card was not detected in your system." I checked in the device manager, there was no nvidia graphics option anywhere to be found. then I went for the UEFI settings in the bios menu but there was no graphics option available. And so I am stuck with the limited knowledge I have. Can somebody please guide me?
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Answers

  • Steevee
    Steevee Member Posts: 16 Troubleshooter
    First, update your Chipset. 
    Second, update your Intel VGA Driver 
    and the Last goto https://www.geforce.com/drivers and download the driver or by using https://us.download.nvidia.com/GFE/GFEClient/3.20.2.34/GeForce_Experience_v3.20.2.34.exe
  • Have you tried to reset the battery?
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  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Do not use GeForce to update your drivers, it has caused a lot of problems for some
    First download and install DDU then reboot into safe mode and run DDU for a clean uninstall of everything Nvidia
    https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

    Reboot into normal mode and download the latest Nvidia Game Ready drivers from here, do not install Geforce experience
    https://www.nvidia.com/Download/index.aspx?lang=en-us#

    Then reboot and report back

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  • tryambakam
    tryambakam Member Posts: 14

    Tinkerer

    Steevee said:
    First, update your Chipset. 
    Second, update your Intel VGA Driver 
    and the Last goto https://www.geforce.com/drivers and download the driver or by using https://us.download.nvidia.com/GFE/GFEClient/3.20.2.34/GeForce_Experience_v3.20.2.34.exe
    I followed but in the last step the installer shows error box said "an NVIDIA gpu is required." reffering to the system requirements. 
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited April 2020
    Read my post above which may or may not work. Also try putting your computer to Sleep or Hibernate then wake it up, this sometimes brings the GPU back

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

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  • tryambakam
    tryambakam Member Posts: 14

    Tinkerer

    Have you tried to reset the battery?
    How exactly can I do that on this particular model? searched the web for guide, found nothing. Next I tried unscrewing the flipside and take-off the back cover, but it seemed like it could be damaged so I screwed it back in place.
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Unplug and turn off the laptop and place a straightened paperclip in the pinhole on the underside, press for 15 seconds, leave alone for 15 minutes, plug in and turn on

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

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  • tryambakam
    tryambakam Member Posts: 14

    Tinkerer

    andylb said:
    Do not use GeForce to update your drivers, it has caused a lot of problems for some
    First download and install DDU then reboot into safe mode and run DDU for a clean uninstall of everything Nvidia
    https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

    Reboot into normal mode and download the latest Nvidia Game Ready drivers from here, do not install Geforce experience
    https://www.nvidia.com/Download/index.aspx?lang=en-us#

    Then reboot and report back
    Lastly I tried what you have suggested. But again the installer you mentioned displays error stating "This NVIDIA graphics driver is not compatible with this version of windows. This graphics driver could not find compatible graphics hardware."
  • tryambakam
    tryambakam Member Posts: 14

    Tinkerer

    andylb said:
    Unplug and turn off the laptop and place a straightened paperclip in the pinhole on the underside, press for 15 seconds, leave alone for 15 minutes, plug in and turn on
    This very hole I believe has a warranty seal on it which states "warranty void if seal is broken". The device is under warranty period. Please confirm if I should still try resetting the battery.
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    My mistake the pinhole method was cancelled for your model, instead unplug then press and hold the Power button for 15 seconds, leave alone for 15 minutes, plug in and power up

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

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  • sri369
    sri369 ACE Posts: 2,623 Pathfinder
    What does it say on the below screen on your laptop?



    Karma...
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    ---------
    Nitro 7 - AN715-51 - user benchmark: https://www.userbenchmark.com/UserRun/37631045
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    @sri369 If you look at his post above, his system is not detecting his Nvidia GPU, it doesn’t show in Device Manager

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

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  • sri369
    sri369 ACE Posts: 2,623 Pathfinder
    Thanks @andylb, for some reason I missed on that.
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
    ---------
    Nitro 7 - AN715-51 - user benchmark: https://www.userbenchmark.com/UserRun/37631045
  • tryambakam
    tryambakam Member Posts: 14

    Tinkerer

    andylb said:
    My mistake the pinhole method was cancelled for your model, instead unplug then press and hold the Power button for 15 seconds, leave alone for 15 minutes, plug in and power up
    Did that, still nothing... and why does any option for GPU not show up in the BIOS menu? and also Intel Graphics - windows 10 DCH drivers is recognised as an update on Intel Driver and Support assistant site but on installation error appears stating it is not validated for my system... any idea? 
  • GAMING6698
    GAMING6698 ACE Posts: 6,318 Pathfinder
    @tryambakam are you sure you install correct nvidia software from site.because there is two GeForce 10 series one for notebook and one for may be desktop.you need to install notebook one.check image 

    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • tryambakam
    tryambakam Member Posts: 14

    Tinkerer

    @tryambakam are you sure you install correct nvidia software from site.because there is two GeForce 10 series one for notebook and one for may be desktop.you need to install notebook one.check image 

    Pretty sure it was notebook version. I'll double check.
  • I don't know if it will solve the problem, but there is a bios update for the nvidia video card:

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  • tryambakam
    tryambakam Member Posts: 14

    Tinkerer

    I don't know if it will solve the problem, but there is a bios update for the nvidia video card:

    I am running version 1.28 and it is not showing any GPU related option in the bios.
  • tryambakam
    tryambakam Member Posts: 14

    Tinkerer


    may be these could help you help me...
  • OK! Turn off the notebook and disconnect the power adapter. Then, press the power button for thirty seconds and leave the notebook off for 10 minutes.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)