Unresponsive and slow Triton 300 PT315-51 Touch pad

XdxD · January 2020

sdzshn3 said:

Can i comment the 10 digit key here so that someone can tell what's the password set.

The bios reset by shorting the jumpers is not working. May be the password can stay intact even though we reset bios. There must be a official way to unlock since I'm the owner of laptop.
I don't want my laptop's motherboard to be replaced just for the reason of removing password.

Acer Official Service Centre would charge you a small fee to unlock it. That doesn't require changing motherboard. Contact them and tell the issue that was created by them itself. Maybe they'll do it for free.

sdzshn3 · January 2020

Can it be done just by calling customer service or do I or they have to meet in person?

XdxD · January 2020

sdzshn3 said:

Can it be done just by calling customer service or do I or they have to meet in person?

Try calling first. If your region has live chat facility, you can do that as well.

Hrushi_ · March 2020

Hello Brother, it's just I've bought this laptop just 1 week ago and I'm facing this problem now. I've tried everything possible and unable find any solution. Have you found out any solution for the same. A unhappy new Predator user 😪😪😪😪😪

sdzshn3 · March 2020

Hrushi_ said:

Hello Brother, it's just I've bought this laptop just 1 week ago and I'm facing this problem now. I've tried everything possible and unable find any solution. Have you found out any solution for the same. A unhappy new Predator user 😪😪😪😪😪

No solution bro till now..
I have get it replaced by service centre. The problem exists in the new touchpad also. Either all the touchpad are faulty or there is a software issue.
Incase of faulty hardware, Acer needs to fix it and recall this laptop.

Hrushi_ · March 2020

Hello Brother, just purchased this laptop 1 week ago and I have the same touchpad issue with this laptop. This is the first time I've bought a Acer laptop and I've been disappointed by the performance of the touchpad tracking. Did you find any solution on the same yet?? Please reaply as soon as possible. Flipkart has been denying to replace of refund for my product.

Hrushi_ · March 2020

sdzshn3 said:

show previous quotes

Hrushi_ said:

Hello Brother, it's just I've bought this laptop just 1 week ago and I'm facing this problem now. I've tried everything possible and unable find any solution. Have you found out any solution for the same. A unhappy new Predator user 😪😪😪😪😪

No solution bro till now..
I have get it replaced by service centre. The problem exists in the new touchpad also. Either all the touchpad are faulty or there is a software issue.
Incase of faulty hardware, Acer needs to fix it and recall this laptop.

How do u manage to use this laptop outside in absence of mouse??

Commodore_1995# · March 2020

Does the same problem occur when you reset the battery or update the bios? https://www.acer.com/ac/pt/BR/content/support-product/8111?b=1

Hrushi_ · March 2020

egydiocoelho said:

Does the same pr111oblem occur when you reset the battery or update the bios? https://www.acer.com/ac/pt/BR/content/support-product/8111?b=1

No success in that too

Commodore_1995# · March 2020

OK! Now, enter the bios and press f9 to restore the bios and then f10 to save and exit.

Hrushi_ · March 2020

egydiocoelho said:

OK! Now, enter the bios and press f9 to restore the bios and then f10 to save and exit.

Still the same

Commodore_1995# · March 2020

OK! Disable wirelless and uninstall and delete this driver:

Image: https://us.v-cdn.net/6029997/uploads/editor/k3/7nbgek8iebkq.png

Then, run the installer for this driver that I sent you!

Hrushi_ · March 2020

egydiocoelho said:

OK! Disable wirelless and uninstall and delete this driver:

Then, run the installer for this driver that I sent you!

No success brother, the cursor keeps on dancing even I have finger on my touchpad stable at a single space. And the ghost inputs are being taken from touchpad.

ddaveryos · March 2020

One more thing to note, thank

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Commodore_1995# · March 2020

Can you still replace the notebook with the seller?

Hrushi_ · March 2020

egydiocoelho said:

Can you still replace the notebook with the seller?

I'm trying my 100% to do so. Currently due to Corona Outbreak everything is at stand still. Once this thing clears I'll reach them out.

Commodore_1995# · March 2020

Does the same problem occur when you change sata mode to ahci? To do this, enable safe boot on windows:

Image: https://us.v-cdn.net/6029997/uploads/editor/cc/1us641m74a0j.png

Then, restart windows and uninstall the intel rapid storage driver and the driver related to optane memory in safe boot. Restart windows again and change sata mode to ahci (you may need to press ctrl + s to enable sata mode).

sdzshn3 · March 2020

Hey, Hrushi.

Can you please try these and tell your result?
Does the touch issue happens immediately after you turn on laptop?
When the issue occured, is it working normal if you close the lid and open again and if you turn off the touch pad and turn on again?
Try this, When issue occured, remove charging and restart the laptop and check if the issues comes or not.

Hrushi_ · April 2020

sdzshn3 said:

Hey, Hrushi.

Can you please try these and tell your result?
Does the touch issue happens immediately after you turn on laptop?
When the issue occured, is it working normal if you close the lid and open again and if you turn off the touch pad and turn on again?
Try this, When issue occured, remove charging and restart the laptop and check if the issues comes or not.

Sometimes it happens immediately sometimes it not.
Ya when I close the lid and open or turn on off the touchpad it operates fine for 2 to 3 minutes.
Everytime I do something, it operates fine for some minutes but after that it is the same.

sdzshn3 · April 2020

Hmm, we both have the exact same issue. I'm fed up with this issue. Replacing laptop and replacing touchpad both didn't work for me. All units have this issue. Either faulty hardware or software issue. Acer must look into this. Touchpad is the only thing which we frequently interact. When such a thing doesn't work, it's very frustrating..