Unresponsive and slow Triton 300 PT315-51 Touch pad

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Answers

  • sdzshn3
    sdzshn3 Member Posts: 67 Devotee WiFi Icon
    Do you mean, install drivers manually without internet connection?
  • sdzshn3
    sdzshn3 Member Posts: 67 Devotee WiFi Icon
    Now, I'm at region selection..
    Even here also, the mouse movement lags.
  • sdzshn3
    sdzshn3 Member Posts: 67 Devotee WiFi Icon
    Clean installed OS. But still, no luck.
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    sdzshn3 said:
    Clean installed OS. But still, no luck.
    Faulty touchpad I think then.
    Trying to do my best here - Your happy Predator owner =)!
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    sdzshn3 said:
    Now, I'm at region selection..
    Even here also, the mouse movement lags.
    That's strange. In my G3-572, even without touchpad driver, touchpad was smooth even during the setup without the proper driver.
    Trying to do my best here - Your happy Predator owner =)!
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    sdzshn3 said:
    Do you mean, install drivers manually without internet connection?
    Yup.
    Trying to do my best here - Your happy Predator owner =)!
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Did you install all those drivers in support page? For touchpad driver to install properly, Serial I/O drivers need to be installed first.
    Trying to do my best here - Your happy Predator owner =)!
  • sdzshn3
    sdzshn3 Member Posts: 67 Devotee WiFi Icon
    Those I/O drivers are only files.. not a setup application. I don't know what to choose in Device manager to update the driver.
  • sdzshn3
    sdzshn3 Member Posts: 67 Devotee WiFi Icon
    One more thing to note, if i don't use the touch pad for around 2 mins, it will work normally again for another 2 or 3 minutes..
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    edited October 2019
    Don't know if it will work for you, but still, run this command in Command Prompt as administrator: DISM /Online /Cleanup-Image /RestoreHealth . Stay online while executing this command. If it doesn't solve, then uninstall the touchpad driver from Device manager checking the box for deleting the driver packages and reboot. Then, run the command again and then install your touchpad driver from Acer Site. Keep a wired/wireless mouse handy if touchpad doesn't work during the process.
    Trying to do my best here - Your happy Predator owner =)!
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    @Red-Sand, since you have a newer system, how to install the Serial I/O drivers? Does the OP need to install them by running the install.cmd file?
    Trying to do my best here - Your happy Predator owner =)!
  • sdzshn3
    sdzshn3 Member Posts: 67 Devotee WiFi Icon
    Please somebody help me to get out of this issue. Slowness has became more regular now. Mouse pointer starts to move 1/2 sec late after i move my finger on touch pad.
  • brummyfan2
    brummyfan2 ACE Posts: 28,468 Trailblazer
    Hi @sdzshn3
    Go to Device manager, expand System devices, right click Intel Serial IO I2C Host controller, go to Driver tab in Properties and post the snip or the driver version.

  • sdzshn3
    sdzshn3 Member Posts: 67 Devotee WiFi Icon
    I have total of 4 Serial IO I2C Host controllers.
    1) A368.
    Version: 30.100.1816.3

    2) A369
    Version: 30.100.1816.3
  • sdzshn3
    sdzshn3 Member Posts: 67 Devotee WiFi Icon
    Both are same. A369 is the one which is linked to touchpad
  • brummyfan2
    brummyfan2 ACE Posts: 28,468 Trailblazer
    edited January 2020
    Hi,
    Go to Acer Support site(the link below), download Serial driver version 30.100.1915.1, extract the zip file to the Desktop or any convenient place you like, then go to Device manager, right click the Intel Serial IO I2C, click Update driver, then select browse my computer for driver software, then direct where you saved the extracted folder.
    https://www.acer.com/ac/en/GB/content/support-product/8111?b=1

  • sdzshn3
    sdzshn3 Member Posts: 67 Devotee WiFi Icon
    Updated to the new version.
    But the issue still exists.
  • brummyfan2
    brummyfan2 ACE Posts: 28,468 Trailblazer
    Have you tried switching to different sensitivity in Settings or adjust the speed of the Cursor?

  • sdzshn3
    sdzshn3 Member Posts: 67 Devotee WiFi Icon
    edited January 2020
    Yes. I have tried and it didn't work
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