Aspire E1 hangs on boot, never gets to splash screen since windows 10 update

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Answers

  • GAMING6698
    GAMING6698 ACE Posts: 7,796 Pathfinder
    edited March 2020
    Stevespur said:
    It just isn't booting now. Just as when we began this adventure, a cold start gives me a power light and a disk access light flashing about once per second.  Pushing F8 or F2 continually or repeatedly concurrently with the power on does nothing.  Maybe it's really dead this time.
    Please do try these troubleshooting steps I suggested to others who had the same problem.
    - Start with a hard reboot, remove the battery and unplug it's AC adapter then press and hold the power button for 20 seconds then try booting it.
    - Next is to try to boot your laptop without its battery and just use its AC adapter.
    -The next thing to try is to see if your AC adapter is working properly. You can test this by trying another AC adapter that has the same voltage
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • JackE
    JackE ACE Posts: 44,905 Trailblazer
    Do you have a USB-2-HDD cable?  Jack E/NJ

    Jack E/NJ

  • Stevespur
    Stevespur Member Posts: 70 Troubleshooter
    That makes no difference. The AC adapter works fine and will run the computer without the battery. The battery is old, but it will run without the adapter as well. It appears I'll just have to recover the Samsung Evo 850 SDD and hang on to the computer to drop it at Best Buy for recycling. I'll leave it running overnight in case a miracle happens.

    Thank you so much for your help, you've certainly given it a good try. But it appears my son's initial diagnosis may be correct, he felt it's something failing on the motherboard and it's too old to put any money into replacing the motherboard.

    Thanks again.
    Steve
  • JackE
    JackE ACE Posts: 44,905 Trailblazer
    I'm not referring to the AC adapter???? I'm referring to a USB-2-HDD cable. Jack E/NJ

    Jack E/NJ

  • Stevespur
    Stevespur Member Posts: 70 Troubleshooter
    I have an enclosure to run the SSD through a USB 3 port. Is that what you're referring to?
  • JackE
    JackE ACE Posts: 44,905 Trailblazer
    Yes. Remove the SSD from the mainboard. Then try to boot from the USB stick alone. Once booted on the USB stick, then put the SSD into your enclosure. Then plug it into the USB3 port. Then we go through the same routine with diskpart as follows.

    From the USB stick's X : > prompt, enter the following commands in order---
    diskpart  (This should give the DISKPART> prompt. Then enter the following diskpart commands
    list disk (it should list at least 2 disks, the USB stick and the SSD. Try to identify the SSD disk # by it's size. Much bigger than the USB)
    select disk # (the bigger SSD disk)
    list volume
    select volume # (whatever volume number is marked as EFI or FAT32)
    assign letter=Y:
    exit

    If all goes well, you should be back at the X : > prompt for the next set of commands which I will post after I hear from you on if you successfully assign letter Y: to the volume above.

    Jack E/NJ



    Jack E/NJ

  • Stevespur
    Stevespur Member Posts: 70 Troubleshooter
    Okay, have the SSD out and turned on the computer with only the USB stick. I'm doubtful it will boot, I think I tried that for quite a while this morning.  I'll report back if it works and let you know if it boots overnight or not.  Thanks.
  • JackE
    JackE ACE Posts: 44,905 Trailblazer
    OK. If it boots, plug the SSD into the USB3 port. Then try to go thru the diskpart commands to get its efi FAT32 partition labelled as the Y: drive. Then we'll work on repairing the Y: drive to see what happens. Jack E/NJ

    Jack E/NJ

  • Stevespur
    Stevespur Member Posts: 70 Troubleshooter
    Jack - I didn't think anything was going to happen, but it has actually booted in some form (after about 3-4 hours) and seems to still be installing Windows? The SSD is out of the machine, so it's booted from the USB stick. I'm wondering if this was part of the installation process that never finished because of the re-booting problem. I'll attach a photo of the screen on the Acer so you can tell me how to proceed.
  • Stevespur
    Stevespur Member Posts: 70 Troubleshooter
    Now I've gone to this screen a few screens later. Waiting to hear from you.
  • JackE
    JackE ACE Posts: 44,905 Trailblazer
    Go to the command prompt X : >. Then plug the SSD into the USB port with your external enclosure. Then from the USB stick's X : > prompt, enter the following commands in order---
    diskpart  (This should give the DISKPART> prompt.) Then enter the following diskpart commands

    list disk (it should list at least 2 disks, the USB stick and the SSD in the enclosure. Try to identify the SSD disk # by it's size. The SSD is much bigger than the USB)

    select disk # (the bigger SSD disk)

    list volume

    select volume # (whatever volume number is marked as EFI or FAT32)

    assign letter=Y:

    exit

    If all goes well, you should be back at the X : > prompt for the next set of commands which I will post after I hear from you on if you successfully assign letter Y: to the volume above.

    Jack E/NJ

    Jack E/NJ

  • Stevespur
    Stevespur Member Posts: 70 Troubleshooter
    Okay, will do. What's the "end game" here? Are we hoping to make the changes to the SSD get the machine to boot normally?
  • JackE
    JackE ACE Posts: 44,905 Trailblazer
    Have you got the SSD's Y: drive partition labelled yet using diskpart? That's the partition we're planning to try to fix  because i think it's the one holding/slowing up the boot process.   Jack E/NJ

    Jack E/NJ

  • Stevespur
    Stevespur Member Posts: 70 Troubleshooter
    Okay there are two volumes listed as FAT32. Please advise
  • Stevespur
    Stevespur Member Posts: 70 Troubleshooter
    edited March 2020
    Must be volume 4 because the other one is the USB. I'll proceed.

  • Stevespur
    Stevespur Member Posts: 70 Troubleshooter
    edited March 2020
    Okay, Jack it's assigned volume 4 to drive letter Y and back at commant prompt. Ready for next step. The hidden partition is the boot partition, right?
  • JackE
    JackE ACE Posts: 44,905 Trailblazer
    edited March 2020
    OK. Good. At the X: > prompt enter the following commands. If you get any errors, stop and report back.

    Y: (You should now be at the Y: \> prompt.) At the Y: \> prompt enter the following commands

    cd \EFI\Microsoft\Boot\

    bootrec /fixboot

    ren BCD BCD.backup

    bcdboot D : \windows /l en-us /s Y: /f ALL

    exit

    Jack E/NJ

    Jack E/NJ

  • Stevespur
    Stevespur Member Posts: 70 Troubleshooter
    Y:EFI\Microsoft\boot>bootrec/fixboot
    Access is denied.
  • JackE
    JackE ACE Posts: 44,905 Trailblazer
    Must get back into diskpart prompt. Enter following commands

    Select Disk1

    Select Volume4

    Attributes volume4 clear readonly

    Jack E/NJ

    Jack E/NJ

  • Stevespur
    Stevespur Member Posts: 70 Troubleshooter
    typed the attributes volume4 command and got this response:
    Microsoft Diskpart ver 10.0.18362.1
    Volume  - Manipulate volume attributes
    Disk  - Manipulate disk attributes