Aspire E1 hangs on boot, never gets to splash screen since windows 10 update

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Answers

  • Stevespur
    Stevespur Member Posts: 70 Troubleshooter
    edited March 2020
    StevenGen said:
    I've got a Samsung SSD EVO 850 running on a V3-571G and its been running perfectly with Win-10 Pro for years, never ever had your problems, its not an Windows Update problem, it must be something with your Aspire E1-572-6870. Try to open the back and take the CMOS battery out and refit it or replace it first and see if you can get into BIOS.

    If not, try and do a RESET but first, have you got another computer? As I would do a clone of your SSD with Samsung Data Migration first so that you can do an OP Reset of the SSD! Also take the battery out and boot with the PS cord plugged in only, then use the bootable USB or DVD installation media method inserted, to boot into recovery mode, as you don't need to get into BIOS usually to change settings of boot order.
    Then to get into recovery mode, do the follow:
    • In the setup window, click on Next.
    • Then, Click on “Repair your computer.” bottom left corner.
    • It will lead you to the recovery environment.
    • Choose an Option
    • Choose Troubleshoot > Advanced Options > chose either Startup Repair or System Restore 

    Thanks for the comment, I totally agree that this problem has nothing to do with the SSD or probably Windows either. I let it sit in its "trying to boot" mode last night with the power light on and the drive light flashing briefly every second, and sure enough this morning it was booted into Windows and waiting for me to sign in. I don't think the splash screen with the Acer logo ever shows up and it's a bios problem likely.

    I thought about the CMOS battery solution but unfortunately the computer has the battery deep inside the guts and I'm not comfortable tackling that disassembly. My son feels it's some sort of hardware failure that is causing the behavior. I've replaced the machine and have just been trying to see if it can be rescued so I can use it to upgrade my wife's old machine. Apparently that isn't going to work.
  • Stevespur
    Stevespur Member Posts: 70 Troubleshooter
    Stevespur said:
    Okay, we've gone full circle.  I have NOT been able to get into the bios for some time with the F2 key. Same result as before - it has the external power light on, the power light on, and the drive light is flashing about once per second. If I leave it overnight doing that, it will frequently be booted to the Windows sign on screen in the morning. Just as an experiment, I have left it that way with something heavy holding down the F2 key. We'll see what happens. If no success with that, I'll probably remove the SSD and send it in to be recycled.

    Jack, I finally gave up and removed the pliers handle holding down the F2 key before I went to bed last night. As before, it was booted into the Windows sign on screen this morning and waiting for me to log on. I appreciate your efforts but I'm giving up on this machine, as I believe it's a hardware issue that isn't going to be solved with all the efforts regarding boot order, etc. Thanks for your efforts to help me.
  • This model comes with a 500GB HDD and not an SSD. Does the same problem occur when reinstalling the stock HDD provided by Acer?
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  • JackE
    JackE ACE Posts: 44,905 Trailblazer
    edited March 2020
    Yes, I agree with egydiocoelho
    I got the initial impression that the SSD never booted into Windows. But from your descriptions, it eventually does. So it would be helpful to know if the original HDD works. Because this would strongly suggest that the migration or cloning operation from the HDD to the SSD has software or Win10update, not hardware, bugs. Might be nothing wrong with either the laptop or the SSD. Jack E/NJ

    Jack E/NJ

  • Stevespur
    Stevespur Member Posts: 70 Troubleshooter
    As I told you in an earlier part of this thread, I probably DO have the original HDD, but it is at my other home 400 miles from here. I will try what you and egydiocoelho suggest in a month or so when I move back there.

    However, bear in mind that I did the clone from the HDD about two years ago and this situation just started about three weeks ago, so I'm not sure any migration problem would take that long to manifest itself. I've copied what I want to a new machine and could actually format the Acer SSD at this point to see if that helps, but, given that I can't access the BIOS or boot to the USB until after it's already in Windows (such as last night) I'm not sure how I could reinitialize the SSD and reinstall Windows to test that theory.

    Any suggestions, gentlemen? Could I reinstall Windows on the Samsung with that SSD in an enclosure? Or how about cloning the (smaller) SDD on the new laptop to the Samsung while it's in an enclosure, then trying to reinstall it in the Acer and see what happens? The risk there, I suppose, is that I'd lose my Windows license, right?

    Don't you just love a challenge?

  • I think you can try reinstalling windows, but using a microsoft iso.
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  • Stevespur
    Stevespur Member Posts: 70 Troubleshooter
    What about flashing the bios? I'm at 2.13 and the current version is 2.17.

  • I believe that updating the bios will not solve the problem.
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  • JackE
    JackE ACE Posts: 44,905 Trailblazer
    Agreed. Go for the WinISO if you can boot from it with the SSD installed. I think therein lies the problem. It's probably the Win10 update that is the root cause of the issue. We may be returning to & retrying some things you mentioned earlier but bear with us.

    One maybe repeat question, With the SSD disconnected and the USB stick not plugged in, can you then access the BIOS menu with the F2 key from a cold start? Jack E/NJ

    Jack E/NJ

  • Stevespur
    Stevespur Member Posts: 70 Troubleshooter
    So is this the WinISO?
  • Yes. Now you must configure the usb stick to uefi mode like this:

    Then extract the iso to the pendrive.
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  • Stevespur
    Stevespur Member Posts: 70 Troubleshooter
    JackE said:
    Agreed. Go for the WinISO if you can boot from it with the SSD installed. I think therein lies the problem. It's probably the Win10 update that is the root cause of the issue. We may be returning to & retrying some things you mentioned earlier but bear with us.

    One maybe repeat question, With the SSD disconnected and the USB stick not plugged in, can you then access the BIOS menu with the F2 key from a cold start? Jack E/NJ

    I'm trying the boot with the SSD disconnected right now. Wow! It worked, now at the bios screen. What now, change the boot order to start with USB? I have USB HDD or USB CDROM does it matter which one?
  • With usb sitck!
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  • Stevespur
    Stevespur Member Posts: 70 Troubleshooter
    My three USB choices are USBHDD, USBFDD, or USBCDROM. Does it matter which one I select - there is no choice for "usb stick."
  • Stevespur
    Stevespur Member Posts: 70 Troubleshooter
    edited March 2020
    Also, egydiocoelho, am I going to have Windows PowerShell in a Win10 home edition to change to UEFI on the USB stick? My spanish is pretty week, so I want to put an asterisk in the GPT column, correct?
  • JackE
    JackE ACE Posts: 44,905 Trailblazer
    USB HDD first in the boot order. When you 'convert GPT' using diskpart, the asterisk should appear under the GPT column if successful. Jack E/NJ

    Jack E/NJ

  • Stevespur
    Stevespur Member Posts: 70 Troubleshooter
    edited March 2020
    Okay, it booted after about a half hour of doing the same try to start, fail,  and then flash the drive light every second. I had the Win 10 install usb in the usb drive and had left the room, but shouldn't it have reinstalled windows? It appears to have just booted into my old machine setup (though I didn't have to log into windows like the other times, but is at my desktop). I'm baffled - what now?
  • It would be interesting if you posted a photo of the boot tab of the bios, with the ssd and the usb stick (unit that contains the windows iso) connected to the computer.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 44,905 Trailblazer
    >>>Okay, it booted after about a half hour of doing the same try to start, fail,  and then flash the drive light every second. I had the Win 10 install usb in the usb drive and had left the room, but shouldn't it have reinstalled windows? It appears to have just booted into my old machine setup (though I didn't have to log into windows like the other times, but is at my desktop). I'm baffled - what now?>>>

    Sorry. I'm not sure what configuration you booted from right now? From old HDD? From USB stick? From SSD? Did you change anything in the BIOS menu? Jack E/NJ

    Jack E/NJ

  • Stevespur
    Stevespur Member Posts: 70 Troubleshooter
    edited March 2020
    JackE said:
    >>>Okay, it booted after about a half hour of doing the same try to start, fail,  and then flash the drive light every second. I had the Win 10 install usb in the usb drive and had left the room, but shouldn't it have reinstalled windows? It appears to have just booted into my old machine setup (though I didn't have to log into windows like the other times, but is at my desktop). I'm baffled - what now?>>>

    Sorry. I'm not sure what configuration you booted from right now? From old HDD? From USB stick? From SSD? Did you change anything in the BIOS menu? Jack E/NJ

    Yes, the boot order in the bios was changed to USB then HDD. The SSD was reinstalled (remember I had to remove it to get to the bios). I then tried another cold boot, which is what I am talking about above. It still took a long time to boot, with the same drill as before, but when it booted everything appeared normal. When it booted, it showed my desktop and the contents of the USB Win10 reinstall disk, so at this point nothing has happened regarding re-installation of Windows. So, should I now run the .exe from the reinstall USB stick?