Aspire Z5771 shutdown/restart problem windows 10

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Answers

  • mcaries
    mcaries Member Posts: 38 Troubleshooter

    I used Driver Booster - Driver Updater - Snappy Driver Installer (not in that order) so all drivers are up-to-date now I guess but the problems with eg. Malwarebytes are still there.
    Did the msconfig -> services - startup again as before but with no success.
    If I don't run Malwarebytes it's okay - didn't try other programs tough

    Regards,
    MC

  • when you disable malwarebytes, does the computer shut down properly?
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  • mcaries
    mcaries Member Posts: 38 Troubleshooter
    Yep when I don't let Malwarebytes starts up with Windows, the pc shuts down and restarts.
    That's what I already did before.
  • There must be some configuration in malwarebytes that is preventing windows from shutting down properly.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • mcaries
    mcaries Member Posts: 38 Troubleshooter

    I went to the Malwarebytes support forum and read that some other users are having the same issue with the shutdown and restart problems so it's something typical of the Malwarebytes program itself. So I'm going to read what they suggest to solve the problem.

    Thanks for helping me AND for ALL the time you all spend to find a solution. I think my problem is solved.
    I only have to follow the MWB forum now to solve this shutdown and restart problem.

    Best regards and once again thank you all very much!!!
    From a happy MC.

  • OK! I suggest that you uninstall malwarebytes for now and accept the answer that helped you.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mcaries
    mcaries Member Posts: 38 Troubleshooter
    edited February 2020

    Okay, I'll not let Malwarebytes startup with Windows. I always can run it manually and close it before a reboot/shutdown. I can live with that :)

    Still having an issue with Windows Update. It hangs on 30% while it needs a reboot to finish the Updates -> So I press power button for 5-10s to reboot … it isn't the right way of course. It needs to reboot from its own …
    I already ran troubleshoot on windows update and disabled everything in msconfig -> startup and settings -> but it still get stuck at 30% before the reboot.

    Regards,
    MC

  • billsey
    billsey ACE Posts: 34,276 Trailblazer
    edited March 2020
    Do let us know if you find a solution on the Malwarebytes forums. I'm sure there will be others here who come in with the same problem.
    30% is the point where Windows Update does it's first reboot, so you may have to have MWB disabled at that point too.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • mcaries
    mcaries Member Posts: 38 Troubleshooter

    Youpie!!
    My latest problems (Malwarebytes - reboot on 30% hangs) are also solved now!
    Thanks to all who helped me find a solution. Thank you all!!

    Regards,
    MC

    admin, you can close this topic

  • great. Accept the answers that helped you solve the problem.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)