Aspire Z5771 shutdown/restart problem windows 10

13

Answers

  • OK! I suggest you try to reinstall windows, but using a USB stick:

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  • mcaries
    mcaries Member Posts: 38 Troubleshooter

    Okay … going to download Windows 10 again and let it create a bootable install USB stick.
    Then I'll re-install a clean Windows 10 with the USB stick.

    Regards,
    MC

  • oK! Post the result here.
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  • mcaries
    mcaries Member Posts: 38 Troubleshooter

    Update ...

    I had 2 option to boot from USB … UEFI Mode or legacy BIOS mode.
    I took UEFI mode but it wouldn't install Windows 10.
    So I had to select legacy BIOS mode and now it's installing.

  • Ok! Post the result here.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mcaries
    mcaries Member Posts: 38 Troubleshooter
    :/  No changes … still problems with hanging shutdown and restart …
  • StevenGen
    StevenGen ACE Posts: 12,187 Trailblazer
    edited February 2020
    mcaries said:

    @StevenGen

    You think I can upgrade to BIOS version P03 A2 without any damage to the pc? I'm not an expert and always afraid to upgrade the BIOS.
    I wait for your answer first and I'll try that tomorrow. I'll keep you posted.

    Regards,
    MC

    Firstly, its always a risk to update the BIOS to any computer new or old, the BIOS chip is like any chip and they do fail, especially if you don't know how the computer has been used and if you bought this second hand but and in your case, your BIOS version is that old that you have no other choice but to update it. Make sure that you have no programs running when you do the BIOS upgrade, which is essential when doing an update. Personally, I've never had a problem updating these BIOS's and I do this allot and to allot of these older laptops, desktops and AIO which you have.


  • mcaries
    mcaries Member Posts: 38 Troubleshooter
    edited February 2020

     @StevenGen

    Upgrade to P03 A2: When I open the file BIOS_WIN.bat as written in the readme.pdf, it opens a DOS screen and in no times it's gone (it's not like the upgrade from P0 A0 to P01 A1 - the DOS screen showed what it was doing)
    I rebooted pc in BIOS and as written in the manual, I selected "Load Default Settings" and the BIOS version didn't change at all … it's still P01 A1
    So there was NO upgrade of the BIOS at all. (did it 3 times)

    I hope for some other tips that solves my shutdown and restart problem  :)

    Regards,
     MC

  • StevenGen
    StevenGen ACE Posts: 12,187 Trailblazer
    edited February 2020
    mcaries said:

     @StevenGen

    Upgrade to P03 A2: When I open the file BIOS_WIN.bat as written in the readme.pdf, it opens a DOS screen and in no times it's gone (it's not like the upgrade from P0 A0 to P01 A1 - the DOS screen showed what it was doing)
    I rebooted pc in BIOS and as written in the manual, I selected "Load Default Settings" and the BIOS version didn't change at all … it's still P01 A1
    So there was NO upgrade of the BIOS at all. (did it 3 times)

    I hope for some other tips that solves my shutdown and restart problem  :)

    Regards,
     MC

    Try the "AFUWIN" which is a .EXE application file, that will upgrade to BIOS P03 A2 through Win-10.
  • I still think you should check if there are any errors in the event viewer, marked with a red X.
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    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mcaries
    mcaries Member Posts: 38 Troubleshooter
    StevenGen said:
    Try the "AFUWIN" which is a .EXE application file, that will upgrade to BIOS P03 A2 through Win-10.
    When I try "AFUWIN" then nothing happens - only a DOS popup appears with all options and "press any key to continue". When I press any key, the DOS popup closes. Do I have to run that file in DOS with options? And if yes, what options do I have to use?
    Sorry for all those "stupid" questions but I want to be sure nothing will happen unexpectedly -> damaged/broken pc.  :#

    Regards,
    MC
  • mcaries
    mcaries Member Posts: 38 Troubleshooter
    I still think you should check if there are any errors in the event viewer, marked with a red X.

    There are only warnings.
    One critical -> pc didn't shutdown correctly. This is right after pc hangs so I had to push power button (5-10s).

    Regards,
    MC


  • This version of the bios is not for the review of your motherboard.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • mcaries
    mcaries Member Posts: 38 Troubleshooter
    And the weird thing is that turning pc on in Safe Mode, then I don't have the shutdown/restart problem … driver?? but which one???
  • Try disabling services and programs here:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mcaries
    mcaries Member Posts: 38 Troubleshooter
    edited February 2020 Answer ✓

    I re-installed a clean windows 10 from an USB-stick and ran the updated for the Intel HD Graphics driver.

    Next I did what you suggest -> msconfig -> disable services -> disable startup.
    AND GUESS WHAT … the pc rebooted/shutdown!!!
    Then I started to enable the startup one by one and so far it works. It was the "Persistence Module from Intel Corporation" that let my pc hangs.
    It was that simple … pppfff . I could have think of that earlier …
    But now I don't yell "eureka" yet and wait and see if it stays this way …

    The only problem I still have is when I install e.g. the program "Malwarebytes", the problem (reboot/shutdown) is back.
    So there's still something wrong with drivers I guess. Anyone who knows which driver?.

    Thank you ALL for All the suggestion and the TIME you all spend with me to solve my problem so far.

    So far ... a happy person!
    Best regards,
    MC

  • When you disable the intel persistence module and update the drivers on the intel website, does the problem continue?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mcaries
    mcaries Member Posts: 38 Troubleshooter
    Okay but what Intel drivers do I need?
  • mcaries
    mcaries Member Posts: 38 Troubleshooter

    When I go to the device manager and search for an update driver, it says it's already the latest driver.


  • You need the drivers for the sata controller and the video card.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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