My acer nitro 5 AN515 - 43's gpu is not showing anywhere else. Plz help

245

Answers

  • Rahuljais041
    Rahuljais041 Member Posts: 35 Troubleshooter
    andylb said:
    Go to Device Manager, click View then Show Hidden Devices and see if it  is now listed by expanding Display Adapters and you still haven't told us if the AMD 2020 Control Center installed, this is important so please let us know



    I tried to instal control centre but i am not able to find it
    Plz see the upper ss that i have sent
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited February 2020
    OK and you say that the control center didn't install?
    You click on this link https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-2-1 and then scroll down and click the download for Windows 10 64 bit


    Please click YES if I answered your question

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    Thank you and have a blessed day  B)

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  • Rahuljais041
    Rahuljais041 Member Posts: 35 Troubleshooter
    andylb said:
    OK and you say that the control center didn't install?
    You click on this link https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-2-1 and then scroll down and click the download for Windows 10 64 bit


    Yes the latest radeon software is installed in my computer 
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Click the Windows Icon in the bottom left of your Taskbar then double click on AMD Radeon Software


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  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Then click the Gear Icon in the top right and tell me if it shows the RX560x just like mine


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  • Rahuljais041
    Rahuljais041 Member Posts: 35 Troubleshooter
    andylb said:
    Then click the Gear Icon in the top right and tell me if it shows the RX560x just like mine


    No its not showing 
  • Rahuljais041
    Rahuljais041 Member Posts: 35 Troubleshooter
    andylb said:
    Then click the Gear Icon in the top right and tell me if it shows the RX560x just like mine


    I think i need to download the previous version of it that u have downloaded
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    The last thing we can try is to do a clean install of Windows 10. Restart your laptop and press Alt +F10 at the Acer Logo Rest the PC and select Keep my Files

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    Thank you and have a blessed day  B)

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  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    andylb said:
    Then click the Gear Icon in the top right and tell me if it shows the RX560x just like mine


    I think i need to download the previous version of it that u have downloaded

    NO YOU DON'T, this is the correct version and it works for everybodies RX560x, you need to do a clean Windows install reboot the ALT + F10

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Rahuljais041
    Rahuljais041 Member Posts: 35 Troubleshooter
    andylb said:
    andylb said:
    Then click the Gear Icon in the top right and tell me if it shows the RX560x just like mine


    I think i need to download the previous version of it that u have downloaded

    NO YOU DON'T, this is the correct version and it works for everybodies RX560x, you need to do a clean Windows install reboot the ALT + F10
    Can you give me the full process of doing windows clean bcoz its not directly showing me to clean windows while pressing alt+f10
  • Rahuljais041
    Rahuljais041 Member Posts: 35 Troubleshooter
    It shows like this whe i do windows clean andylb said:
    andylb said:
    Then click the Gear Icon in the top right and tell me if it shows the RX560x just like mine


    I think i need to download the previous version of it that u have downloaded

    NO YOU DON'T, this is the correct version and it works for everybodies RX560x, you need to do a clean Windows install reboot the ALT + F10

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited February 2020
    That's for restoring to an earlier date, you dont want that. 
    Follow this guide
    https://za.answers.acer.com/app/answers/detail/a_id/38193/~/windows-10:-how-to-restore-windows-using-alt-+-f10-on-startup

    Please click YES if I answered your question

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    Thank you and have a blessed day  B)

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  • Rahuljais041
    Rahuljais041 Member Posts: 35 Troubleshooter
    andylb said:
    I followed the same step but itz showing the samething that i hape sent in upper picture 
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    What windows operating system are you using

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  • Have you tried to reset the battery and check if the video card reappears?
    https://youtu.be/NfhgnxUJoZo
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  • Rahuljais041
    Rahuljais041 Member Posts: 35 Troubleshooter
    Have you tried to reset the battery and check if the video card reappears?
    https://youtu.be/NfhgnxUJoZo

    i am not able to find battery hole in my acer nitro 5
  • In this model, you must press the power button for 12 seconds. 
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • Rahuljais041
    Rahuljais041 Member Posts: 35 Troubleshooter
    In this model, you must press the power button for 12 seconds. 
    While restarting the laptop i have to press f12? 
  • No. Turn off the notebook and press the power button for 12 seconds.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Unplug the laptop and press the power button for 12 seconds then leave it alone for 15 minutes, plug back in and fully charge the battery then turn on

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    I am not an ACER employee
    Thank you and have a blessed day  B)

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