BSOD Acer A315 41G with Ryzen 7 2700U, still graphic card problem HELP!

I have graphic driver problem. I did a clean format of the newest iso from windows but when I updated my drivers, the screen just blacks out or turns blue screen. Then I need to restore to an early point or uninstall the driver through safe mode. I've tried the acer oem drivers, tried drivers from amd, tried drivers from windows update, and also from driver booster but nothing works, still the same outcome even installing in safe mode manually.

My laptop is Acer A315 41G with Ryzen 7 2700U processor with Radeon Vega Mobile Gfx. Now I'm stuck with the microsoft basic display driver. I want to know for other users what windows 10 version was the most compatible for this laptop.

Also, PLEASE ACER!!! UPDATE YOUR DRIVERS! T-T HEAR US OUT PLEASE!

Accepted answers

aphanic

I do think it to be a driver related issue too... but there's an ocean of drivers you've gone through already including the Acer provided ones and none seem to work. At this point I'm thinking it's either something they changed in Windows itself in newer releases that interferes with the drivers for your laptop (and you'd be doomed to use an older Windows build), but I'm out of ideas, it seems to be something for Acer or AMD to figure out and not for us

Let's hope the repair or whatever is required doesn't cost an arm and a leg.

All comments

Akihitokun

JackE said:

You tried DriverBooster and/or some of the others already? Jack E/NJ

I tried every driver, the latest from AMD, from Acer, from Windows Update, and also from driver booster. Still the same result

Akihitokun

aphanic said:

I see... thanks for the detailed information! (and no need to call me sir, I'm not knighted haha)

That WhoCrashed info seems interesting, we're certain the graphic drivers are the ones causing the errors and the previous screenshot shows their version, so whatever we do, we should not install those. SDI would certainly try to install different drivers, give it a shot, the latest version is 1.19.9 (R1909) you'll find it attached to this post.

In case that didn't work, I'd ask for 1 thing: the hardware IDs of your video adapters (both of them, the integrated ones and the dedicated ones). You can get them off of the Device Manager, double clicking each and selecting the property "Hardware Ids" in the Details tab it'd be something like this:

After I know their IDs I could try making a Windows installation that already has drivers for those cards integrated, you'd then try to clean install Windows (again... ) using that image and see if it makes any difference. It's a shame when you can't get default drivers to work, after all they're supposed to be appropriate for the machine (and sometimes even enforced, installing newer drivers makes Windows Update revert back to the old ones). I'd blame AMD... but since each manufacturer sometimes make modifications to the hardware who knows... Still, the drivers Acer provides for that machine are quite dated , it's something not exclusive to Acer.

The manufacturer provided driver landscape is quite similar to what Android manufacturers do with their devices, they release one and for a little while you get updates and all (timeframe depends on whether it's a high-end device or not) and then they're left abandoned. No more updates, not even security ones; they just focus on the next product in line. It kind of gets me mad...

If at all possible, use Double Driver to make a driver backup of whatever drivers are now installed save for the graphic drivers and upload them somewhere too please (I'd integrate those as well, maybe not all but that'd cut down on the download afterwards).

In Double Driver the drivers that are ticket by default are the ones that do not come with Windows, i.e. the ones you installed afterwards. Make sure you un-tick the graphics ones (mine are Intel and NVIDIA made, but you know which your's would be they have the "Display" class ):

When backing up choose a zipped folder as output, it makes things easier to upload them afterwards and then we'll see.

If installing Windows using the image I'd provide also leads to BSODs and all... I'd say it's time to call Acer support and get them onboard. After all you'd tried their supplied drivers as well and they wouldn't work, they ought to know something about it.

The fact you gave your insights made you knightly sir haha, everyone of you helped me and I'm really thankful. I'm updating now from SDI.

The Hardware IDs are

Image: https://us.v-cdn.net/6029997/uploads/editor/4f/6fafjn1g33nh.png

I'll do the Double Driver after updating.

My only problem is if the video card is really damaged

JackE

While you're trying these other possibilities, you may want to contact ACER Philippines to see if you can get the original factory installation version USB or DVD. https://www.acer.com/ac/en/PH/content/service-contact or https://www.acer.com/ac/en/PH/content/support

That may be the fastest way to rule in or rule out a video adapter hardware failure.

Jack E/NJ

Akihitokun

JackE said:

While you're trying these other possibilities, you may want to contact ACER Philippines to see if you can get the original factory installation version USB or DVD. https://www.acer.com/ac/en/PH/content/service-contact or https://www.acer.com/ac/en/PH/content/support

That may be the fastest way to rule in or rule out a video adapter hardware failure.

Jack E/NJ

I have already contacted them and I look forward for their response. Thank you for always helping me sir!

Akihitokun

@aphanic , I've done the SDI updates, still after installing the graphic drivers, it blue screen, the same error shows up. Now, I'm doing the double driver back up, I'll upload it on google drive and send it here afterwards sir!

Akihitokun

@aphanic , here is the link sir, https://drive.google.com/open?id=1QaPrxnTXdb4c2L2TnxpwGs02OD0JlC7Y

aphanic

Thanks, I'll get to it not, but it depends on my upload speed to build you an image and see if that works.

And let's hope for the best because if it doesn't I'm out of ideas

aphanic

Okay, here it is: https://drive.google.com/file/d/1F7ZvocHiClH-snP0-R8l3Ft1NIBn2gNh/view?usp=sharing

It has pretty much all of the drivers of that machine integrated already and I've added some for the video cards (both) also to the boot image, so if there's a problem you should experience a blue screen right off the bat after trying to boot the image to get to the Windows installer.

Even if there were no problems, it could mean that the integrated graphics card works just fine (the one in the APU) but that R7 M340 or something is the one causing problems and you could get you you're used to right now, BSODs in Windows or during its installation in the device installation phase.

Still, there's nothing to lose right? Same deal as before, copy the contents of the image to a USB stick and boot off of it; erase every partition and let it do its thing.

Aaaaaaand hope for the best! They say hope it is the last thing we lose right? Haha

Akihitokun

aphanic said:

Okay, here it is: https://drive.google.com/file/d/1F7ZvocHiClH-snP0-R8l3Ft1NIBn2gNh/view?usp=sharing

It has pretty much all of the drivers of that machine integrated already and I've added some for the video cards (both) also to the boot image, so if there's a problem you should experience a blue screen right off the bat after trying to boot the image to get to the Windows installer.

Even if there were no problems, it could mean that the integrated graphics card works just fine (the one in the APU) but that R7 M340 or something is the one causing problems and you could get you you're used to right now, BSODs in Windows or during its installation in the device installation phase.

Still, there's nothing to lose right? Same deal as before, copy the contents of the image to a USB stick and boot off of it; erase every partition and let it do its thing.

Aaaaaaand hope for the best! They say hope it is the last thing we lose right? Haha

Okay,so I've downloaded your iso file then made a bootable usb then formatted the laptop. It didn't blue screen right off the bat after trying to boot the image to get to the Windows installer like you said, it finishes the installer then after restart...

I really did hope for the best. Everytime I did something, I surely prayed for it to work haha. So after it restarted, the windows loading finishes then it freezes, there goes the ultimate BSOD

T-T Still page fault in nonpaged area, atikmdag.sys.

Maybe we'll all just conclude that it is a hardware problem. sad. I have emailed the acer service team but they won't let me try their own recovery tools or media, they said that I must to bring my laptop to their service center. I didn't came from a well off family and from what I heard, acer's service fee are expensive but still for the sake of the laptop I hope they will fix this problem and I really hope that after they repaired it, it won't happen again. I still think that their drivers are the problem, many people using amd video cards have this kind of problem and usually or almost all of them are unresolved. I'm still lucky I got you sir and many people helping me.

Thank you again sir, I'll report here if they can fix it!

aphanic

I do think it to be a driver related issue too... but there's an ocean of drivers you've gone through already including the Acer provided ones and none seem to work. At this point I'm thinking it's either something they changed in Windows itself in newer releases that interferes with the drivers for your laptop (and you'd be doomed to use an older Windows build), but I'm out of ideas, it seems to be something for Acer or AMD to figure out and not for us