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BSOD Acer A315 41G with Ryzen 7 2700U, still graphic card problem HELP!

AkihitokunAkihitokun Posts: 48Member Troubleshooter
 I have graphic driver problem. I did a clean format of the newest iso from windows but when I updated my drivers, the screen just blacks out or turns blue screen. Then I need to restore to an early point or uninstall the driver through safe mode. I've tried the acer oem drivers, tried drivers from amd, tried drivers from windows update, and also from driver booster but nothing works, still the same outcome even installing in safe mode manually.

My laptop is Acer A315 41G with Ryzen 7 2700U processor with Radeon Vega Mobile Gfx. Now I'm stuck with the microsoft basic display driver. I want to know for other users what windows 10 version was the most compatible for this laptop.

Also, PLEASE ACER!!! UPDATE YOUR DRIVERS! T-T HEAR US OUT PLEASE!

Best Answer

  • aphanicaphanic Posts: 162

    Tinkerer

    Accepted Answer
     :'( 

    I do think it to be a driver related issue too... but there's an ocean of drivers you've gone through already including the Acer provided ones and none seem to work. At this point I'm thinking it's either something they changed in Windows itself in newer releases that interferes with the drivers for your laptop (and you'd be doomed to use an older Windows build), but I'm out of ideas, it seems to be something for Acer or AMD to figure out and not for us :(

    Let's hope the repair or whatever is required doesn't cost an arm and a leg.
«134

FAQ & Answers

  • AkihitokunAkihitokun Posts: 48Member Troubleshooter
    edited December 2019
    Here is my post Sir @MaClane 


  • AkihitokunAkihitokun Posts: 48Member Troubleshooter
    I also tried fresh install of the latest windows version which is 1903 or 1909, then tried the driver from acer, from amd and windows update, still black screen. I also tried windows 10 version 1709 which is the Fall Creators Update, I tried it because the latest tested driver from acer on windows 10 for this device was this version but still error or black screen or blue screen. I don't have a warranty on this :(@MaClane 

  • AkihitokunAkihitokun Posts: 48Member Troubleshooter
  • You what is the error that appears on the system tab of windows event viewer? What is the bios version?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • AkihitokunAkihitokun Posts: 48Member Troubleshooter
    I don't know, there's a lot going on in here, I just did another sfc scannow before this screenshot
     Thank you for the reply T-T
  • AkihitokunAkihitokun Posts: 48Member Troubleshooter
    You what is the error that appears on the system tab of windows event viewer? What is the bios version?
    From bios version 1.15 to 1.11 to 1.08, I tried installing the drivers for every version, nothing works
  • I would like to check this tab at the moment the error occurs while installing the driver. When the driver installation fails, an error log will be generated and you can check the error that occurs based on the time. Also, what is the exact model of the notebook? Example a315-41g-r21b.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AkihitokunAkihitokun Posts: 48Member Troubleshooter
    Okay sir, I'll install the driver again, my laptop is a315-41g-r6cs ryzen 7 2700u 
  • AkihitokunAkihitokun Posts: 48Member Troubleshooter
    I would like to check this tab at the moment the error occurs while installing the driver. When the driver installation fails, an error log will be generated and you can check the error that occurs based on the time. Also, what is the exact model of the notebook? Example a315-41g-r21b.
    I installed VGA_AMD_17.40.3601.1004_W10x64v2 from acer website then black screen happened, to use the laptop again, I had to go safe mode then uninstall the driver. The txt file is from whocrashed analysis
  • egydiocoelhoegydiocoelho Posts: 32,012ACE Trailblazer
    edited December 2019
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AkihitokunAkihitokun Posts: 48Member Troubleshooter
    I'll try this version right now, I've already tried the latest driver from amd but it doesn't work, I hope this does, I'll be back
  • AkihitokunAkihitokun Posts: 48Member Troubleshooter
    It doesn't work, still the same result,

    stopcode: page_fault_in_nonpaged_area
    atikmdag.sys
  • This problem after some update? Does the same problem occur after resetting the battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AkihitokunAkihitokun Posts: 48Member Troubleshooter
    This problem after some update? Does the same problem occur after resetting the battery?
    I did that already, it doesn't work :(
  • Try uninstalling the driver using this program: https://www.amd.com/en/support/kb/faq/gpu-601
    Also try disabling all windows startup services and programs. To do this, press windows + r and type msconfig and then click hide microsoft services and then disable all services and programs. Then download the latest version of the driver and try to install it.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AkihitokunAkihitokun Posts: 48Member Troubleshooter
    Try uninstalling the driver using this program: https://www.amd.com/en/support/kb/faq/gpu-601
    Also try disabling all windows startup services and programs. To do this, press windows + r and type msconfig and then click hide microsoft services and then disable all services and programs. Then download the latest version of the driver and try to install it.
    It still doesn't work sir :( I did every driver, but still black screen after windows loading when turned on
  • When you update the drivers, is the image displayed correctly on an external monitor?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AkihitokunAkihitokun Posts: 48Member Troubleshooter
    When you update the drivers, is the image displayed correctly on an external monitor?
    I haven't tried using an external monitor, I'm still looking for a hdmi to vga converter, think it might work?
  • egydiocoelhoegydiocoelho Posts: 32,012ACE Trailblazer
    edited December 2019
    Perhaps! I will also ask colleagues @xapim@Red-Sand, @JackE and @andylb to check this thread.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AkihitokunAkihitokun Posts: 48Member Troubleshooter
    Perhaps! I will also ask colleagues @xapim@Red-Sand and @JackE to check this thread.
    Thank you sir! I really appreciate all of your time and effort in helping me T-T
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