BSOD Acer A315 41G with Ryzen 7 2700U, still graphic card problem HELP!

JackE

>>>Guys, I got a new discovery, I tried installing drivers in safe mode then disabling the radeon 535 only then restarted the laptop. Now it works, the driver now shows in dxdiag>>>

Disable the 535 in safe mode, then reboot and try testing the vega in regular Windows. Jack E/NJ

Akihitokun

JackE said:

>>>Guys, I got a new discovery, I tried installing drivers in safe mode then disabling the radeon 535 only then restarted the laptop. Now it works, the driver now shows in dxdiag>>>

Disable the 535 in safe mode, then reboot and try testing the vega in regular Windows. Jack E/NJ

It works but I think its the processor's graphic

JackE

 No. It's the discrete graphics Vega10 GPU. It seems to be working OK. But there are two unknown devices with yellow warnings attached to this system according to DeviceManager. Do you have any idea what they may be? Right click on them and choose properties to see if they can be identified. Jack E/NJ

Akihitokun

JackE said:

 No. It's the discrete graphics Vega10 GPU. It seems to be working OK. But there are two unknown devices with yellow warnings attached to this system according to DeviceManager. Do you have any idea what they may be? Right click on them and choose properties to see if they can be identified. Jack E/NJ

I tried automatic find drivers from the properties but it didn't find anything. The hardware id just shows tap0901, I think its just tap adapter

JackE

Right click on each of the tap0901 drivers and unstall them. Then exit DeviceManager. Then shutdown. Then re-boot. Check Device Manager that the yellow warnings do not reappear. Jack E/NJ

Akihitokun

JackE said:

Right click on each of the tap0901 drivers and unstall them. Then exit DeviceManager. Then shutdown. Then re-boot. Check Device Manager that the yellow warnings do not reappear. Jack E/NJ

It didn't reappear, I tried to enable the radeon 535, still bluescreen immediately, still the page fault in nonpaged area caused by atikmdag.sys

Commodore_1995#

What is the version bios?

JackE

Why did you clean install the Microsoft generic version of Win10 and then erase the hidden recovery partition of the ACER specific Win10 version in the first place?  Jack E/NJ

aphanic

JackE said:

Why did you clean install the Microsoft generic version of Win10 and then erase the hidden recovery partition of the ACER specific Win10 version in the first place?  Jack E/NJ

That's standard procedure for me, any new machine that I get I secure erase the drive and perform a clean install

Then again I have my own backup and recovery solution in place so I don't care much about that, but it's not that big of a deal not to have their recovery solution; whatever was in there could easily be installed after a clean install.

JackE

Sorry, not a good practice. Jack E/NJ .

Akihitokun

egydiocoelho said:

What is the version bios?

Right now, it is 1.09 but I have tried the oldest and the newest bios versions and installed the driver, still bluescreens

Akihitokun

JackE said:

Why did you clean install the Microsoft generic version of Win10 and then erase the hidden recovery partition of the ACER specific Win10 version in the first place?  Jack E/NJ

The error first occurred when I connected to a new wifi network then it automatically updates. After the restart, it just loops the automatic repair so I tried to do how to's from the internet, I also tried system restore. The last option I got was to reset the pc but still it won't reset it I don't know why, that's why I thought maybe the win 10 was damaged so I cleaned the drive and installed new win 10, I tried every update from OEM, Windows, AMD, and driver booster(or softwares that automatically downloads drivers). Still the problem was black screen and auto restarts or blue screen with page fault in non paged area then I have to remove the driver through safe mode, manually from device manager or using DDU or using the AMD cleanup utility.

Akihitokun

JackE said:

Sorry, not a good practice. Jack E/NJ .

Isn't it the same with other people who also uses the same laptop as mine? Do I need to find one so I can get their recovery solution sir? My model is Acer Aspire A315-41G-R6CS

aphanic

Akihitokun said:

Isn't it the same with other people who also uses the same laptop as mine? Do I need to find one so I can get their recovery solution sir? My model is Acer Aspire A315-41G-R6CS

Don't bother, it wouldn't fix your problem.

Windows 10 + drivers and apps off of the Acer support page for the model = Whatever was in that recovery image minus promoted apps (sometimes called bloatware). And you know what exactly was installed instead of trusting there's nothing malicious in there.

As for software that installs drivers for you... I have mixed feelings in that department. Driver Booster, Driver Max, Driver Genius, etc. for example I wouldn't recommend using; some don't take into consideration important things and install whatever deem newer even if it doesn't apply. Intel's ME for example comes to mind as a component whose drivers don't use semantic versioning. Realtek's GbE adapters prefix a their version of the driver with the OS it's intended to, for example 10.x... means it's for Windows 10 and 7.x... means it's for Windows 7 and still some programs may recommend you install a 7.x... driver if that came after the 10.x... they have in their database.

There are 2 of 3 programs I'm using myself:

• DriverPack Solution: I wouldn't recommend it either hahaha, but I do and have used it at times. The reason for the non-recommendation is that by default it's aggressive AF and not only tries to install drivers but programs too, leaves unintended traces (at first they tried to hide its call home program as an scheduled task for when you rebooted haha). Overall, goes into the unethical programming for me, and some antivirus programs even block its execution.
  
  Still, as far as driver databases go they have a large one, useful at times to dissect when a problem began or try different things.
• SDI (Snappy Driver Installer): Interesting and useful, doesn't install things you don't want to and downloading the indexes shows some things that could be upgraded. Still some things may not apply (the Surface battery ACPI thing for example), but since they share the same ID there's nothing that could be done. It does a fairly good job at discerning older machines in which Synaptics and ELAN used the same IDs for their touchpads. Pretty good overall.
• DriverEasy: If any regular person were to ask me for a program to install drivers, this is what I would recommend at the moment. I think their free offering limits download speed and requires you to install drivers manually, but it's a sensible program: sometimes doesn't offer the latest driver but the one they offer works as expected and I found their rate of false positives (recommended drivers that weren't meant for that hardware) low.
  

There is (but their database is somewhat limited) another driver installing program that did it all on its own, the DevID.info agent (it's a green icon at the top right of the page), the reason I mention this one is because I loved that they differentiated between the hardware IDs of a certain component and their compatible IDs. Sometimes driver update programs would recommend going for a newer one that was compatible with your hardware, but what if you wanted to be served drivers that were meant for the hardware you have? That would target the specific hardware you have? You'd be out of luck, or it'd be a manual thing, you'd have to check the IDs yourself and the regular Joe ain't going to do it.

As for your problem... this is what I'd do step by step:

• Mobile Ryzen systems had a rough start, not talking about the Acer brand specifically but there were all sorts of problems due to their microcode and power states. When installing Windows anew, for the love of God don't go to 1709 again, that release is too close to the date your APU was released. Aim for 1909 (1903 is the same to be honest, the previous one should be 1809).

1. Create a bootable Windows USB stick, since you're able to at least run Windows I'd let their official tool do the job: https://www.microsoft.com/en-us/software-download/windows10
2. Once the USB is created, and before booting into it, ensure the machine is running on the latest firmware update, which would be 1.15.
3. Ensure the firmware is configured correctly, concretely you're running in UEFI mode (maybe this should be step 1? )
4. Now restart the machine and boot into the Windows installation program, once you reach the stage in which you're asked where you'd want it to be installed delete every partition you find already in your disk:
   
   
   
   You'll end up with the whole drive being unallocated, then click select that unallocated space and click Next, the installer will create the necessary partitions. It can also be done with Diskpart (Shift+F10 opens up a command prompt), but I guess this is easier.
5. After the first reboot you can remove the USB stick, it's not needed anymore.
6. Once it's all installed, connect to the Internet (I don't like to connect during setup, but that's up to you) and let the system do its thing. Namely get activated (does it automatically), install missing drivers off of Windows Update, etc.
7. A couple of minutes later, say... 15 for good measure, go to Settings -> Update & Security and Check for Updates. There will be, at least last months cumulative updates for the system and .NET but certainly a couple more and maybe some drivers that weren't installed just yet.
8. Leave it be until it finishes and finally reboot the system.
9. Check for updates again in case there was something yet to be installed after the reboot and check if you experience the same problems as before.

Now...

• If you don't, all is good, install whatever programs you use and keep going.
• If you do, let's see if there's any other release of the drivers that could be used and get the system working:
  

1. Install SDI or Driver Easy and let's see what's up, when in doubt you can post a screenshot of what they find and we'll tell you which to install, or how to install them manually if necessary.

It may seem that you've gone through all of this already, but I'd rather troubleshoot a system cleanly installed that one that has already undergone driver installation from who knows where and uninstallations. If there were no other option than to use that system then the procedure would be to use DDU to clean every trace of the drivers from within Safe Mode, but if possible a clean install is desirable.

Akihitokun

aphanic said:

Akihitokun said:

Isn't it the same with other people who also uses the same laptop as mine? Do I need to find one so I can get their recovery solution sir? My model is Acer Aspire A315-41G-R6CS

Don't bother, it wouldn't fix your problem.

Windows 10 + drivers and apps off of the Acer support page for the model = Whatever was in that recovery image minus promoted apps (sometimes called bloatware). And you know what exactly was installed instead of trusting there's nothing malicious in there.

As for software that installs drivers for you... I have mixed feelings in that department. Driver Booster, Driver Max, Driver Genius, etc. for example I wouldn't recommend using; some don't take into consideration important things and install whatever deem newer even if it doesn't apply. Intel's ME for example comes to mind as a component whose drivers don't use semantic versioning. Realtek's GbE adapters prefix a their version of the driver with the OS it's intended to, for example 10.x... means it's for Windows 10 and 7.x... means it's for Windows 7 and still some programs may recommend you install a 7.x... driver if that came after the 10.x... they have in their database.

There are 2 of 3 programs I'm using myself:

• DriverPack Solution: I wouldn't recommend it either hahaha, but I do and have used it at times. The reason for the non-recommendation is that by default it's aggressive AF and not only tries to install drivers but programs too, leaves unintended traces (at first they tried to hide its call home program as an scheduled task for when you rebooted haha). Overall, goes into the unethical programming for me, and some antivirus programs even block its execution.
  
  Still, as far as driver databases go they have a large one, useful at times to dissect when a problem began or try different things.
• SDI (Snappy Driver Installer): Interesting and useful, doesn't install things you don't want to and downloading the indexes shows some things that could be upgraded. Still some things may not apply (the Surface battery ACPI thing for example), but since they share the same ID there's nothing that could be done. It does a fairly good job at discerning older machines in which Synaptics and ELAN used the same IDs for their touchpads. Pretty good overall.
• DriverEasy: If any regular person were to ask me for a program to install drivers, this is what I would recommend at the moment. I think their free offering limits download speed and requires you to install drivers manually, but it's a sensible program: sometimes doesn't offer the latest driver but the one they offer works as expected and I found their rate of false positives (recommended drivers that weren't meant for that hardware) low.
  

There is (but their database is somewhat limited) another driver installing program that did it all on its own, the DevID.info agent (it's a green icon at the top right of the page), the reason I mention this one is because I loved that they differentiated between the hardware IDs of a certain component and their compatible IDs. Sometimes driver update programs would recommend going for a newer one that was compatible with your hardware, but what if you wanted to be served drivers that were meant for the hardware you have? That would target the specific hardware you have? You'd be out of luck, or it'd be a manual thing, you'd have to check the IDs yourself and the regular Joe ain't going to do it.

As for your problem... this is what I'd do step by step:

• Mobile Ryzen systems had a rough start, not talking about the Acer brand specifically but there were all sorts of problems due to their microcode and power states. When installing Windows anew, for the love of God don't go to 1709 again, that release is too close to the date your APU was released. Aim for 1909 (1903 is the same to be honest, the previous one should be 1809).

1. Create a bootable Windows USB stick, since you're able to at least run Windows I'd let their official tool do the job: https://www.microsoft.com/en-us/software-download/windows10
2. Once the USB is created, and before booting into it, ensure the machine is running on the latest firmware update, which would be 1.15.
3. Ensure the firmware is configured correctly, concretely you're running in UEFI mode (maybe this should be step 1? )
4. Now restart the machine and boot into the Windows installation program, once you reach the stage in which you're asked where you'd want it to be installed delete every partition you find already in your disk:
   
   
   
   You'll end up with the whole drive being unallocated, then click select that unallocated space and click Next, the installer will create the necessary partitions. It can also be done with Diskpart (Shift+F10 opens up a command prompt), but I guess this is easier.
5. After the first reboot you can remove the USB stick, it's not needed anymore.
6. Once it's all installed, connect to the Internet (I don't like to connect during setup, but that's up to you) and let the system do its thing. Namely get activated (does it automatically), install missing drivers off of Windows Update, etc.
7. A couple of minutes later, say... 15 for good measure, go to Settings -> Update & Security and Check for Updates. There will be, at least last months cumulative updates for the system and .NET but certainly a couple more and maybe some drivers that weren't installed just yet.
8. Leave it be until it finishes and finally reboot the system.
9. Check for updates again in case there was something yet to be installed after the reboot and check if you experience the same problems as before.

Now...

• If you don't, all is good, install whatever programs you use and keep going.
• If you do, let's see if there's any other release of the drivers that could be used and get the system working:
  

1. Install SDI or Driver Easy and let's see what's up, when in doubt you can post a screenshot of what they find and we'll tell you which to install, or how to install them manually if necessary.

It may seem that you've gone through all of this already, but I'd rather troubleshoot a system cleanly installed that one that has already undergone driver installation from who knows where and uninstallations. If there were no other option than to use that system then the procedure would be to use DDU to clean every trace of the drivers from within Safe Mode, but if possible a clean install is desirable.

Thank you sir! I'm really grateful for all of this. I have really already gone through all of that haha. I deleted the system partitions made by windows but I never tried deleting my personal files partition when formatting. Maybe that was the problem, I'm gonna try again today and see what happens. I'll report here immediately after

JackE

@Akihitokun >>> The last option I got was to reset the pc but still it won't reset it >>>> Do I need to find one so I can get their recovery solution sir>>>>>>I never tried deleting my personal files partition when formatting>>>

If you originally tried a full erase-everything ACER factory reset, then it could've ruled in or ruled out a likely hardware failure. However, I don't think from your last comments that you in fact did this. It sounds more like you only did a partial reset while saving your personal files. If you can't find someone with the exact same model and recovery partition, or if ACER Phillipines can't supply you with recovery media https://www.acer.com/ac/en/PH/content/support  , then I would first try one or more of the device driver tools like DriverBooster to see if they pick up anything. If still no joy, then yes, your only choice seems to be backing up all your personal files and  essentially re-install generic Win10 from scratch on a fully cleaned HDD. Jack E/NJ 

Akihitokun

Sir @aphanic , I did the steps until windows update

After the update, I restarted the laptop because it tells me so then it automatically repairs just like every other tries I did, then I went to safe mode and uninstalled the vga drivers back to windows basic adapter. I tried whocrashed, still the same problems came up.



I haven't tried the  driver easy and SDI yet, I'm going to try it now. I'll be back

Akihitokun

JackE said:

@Akihitokun >>> The last option I got was to reset the pc but still it won't reset it >>>> Do I need to find one so I can get their recovery solution sir>>>>>>I never tried deleting my personal files partition when formatting>>>

If you originally tried a full erase-everything ACER factory reset, then it could've ruled in or ruled out a likely hardware failure. However, I don't think from your last comments that you in fact did this. It sounds more like you only did a partial reset while saving your personal files. If you can't find someone with the exact same model and recovery partition, or if ACER Phillipines can't supply you with recovery media https://www.acer.com/ac/en/PH/content/support  , then I would first try one or more of the device driver tools like DriverBooster to see if they pick up anything. If still no joy, then yes, your only choice seems to be backing up all your personal files and  essentially re-install generic Win10 from scratch on a fully cleaned HDD. Jack E/NJ 

The tries I did before was I guess just partial reset, I thought it wouldn't affect the outcome because the hard drive had no problems through chkdsk, but every trial before, I deleted all the partitions except my personal files partition. 

Now I really deleted everything, still the same problem sir

JackE

You tried DriverBooster and/or some of the others already? Jack E/NJ

aphanic

I see... thanks for the detailed information! (and no need to call me sir, I'm not knighted haha)

That WhoCrashed info seems interesting, we're certain the graphic drivers are the ones causing the errors and the previous screenshot shows their version, so whatever we do, we should not install those. SDI would certainly try to install different drivers, give it a shot, the latest version is 1.19.9 (R1909) you'll find it attached to this post.

In case that didn't work, I'd ask for 1 thing: the hardware IDs of your video adapters (both of them, the integrated ones and the dedicated ones). You can get them off of the Device Manager, double clicking each and selecting the property "Hardware Ids" in the Details tab it'd be something like this:



After I know their IDs I could try making a Windows installation that already has drivers for those cards integrated, you'd then try to clean install Windows (again... ) using that image and see if it makes any difference. It's a shame when you can't get default drivers to work, after all they're supposed to be appropriate for the machine (and sometimes even enforced, installing newer drivers makes Windows Update revert back to the old ones). I'd blame AMD... but since each manufacturer sometimes make modifications to the hardware who knows... Still, the drivers Acer provides for that machine are quite dated , it's something not exclusive to Acer.

The manufacturer provided driver landscape is quite similar to what Android manufacturers do with their devices, they release one and for a little while you get updates and all (timeframe depends on whether it's a high-end device or not) and then they're left abandoned. No more updates, not even security ones; they just focus on the next product in line. It kind of gets me mad...

If at all possible, use Double Driver to make a driver backup of whatever drivers are now installed save for the graphic drivers and upload them somewhere too please (I'd integrate those as well, maybe not all but that'd cut down on the download afterwards).

In Double Driver the drivers that are ticket by default are the ones that do not come with Windows, i.e. the ones you installed afterwards. Make sure you un-tick the graphics ones (mine are Intel and NVIDIA made, but you know which your's would be they have the "Display" class ):



When backing up choose a zipped folder as output, it makes things easier to upload them afterwards and then we'll see.

If installing Windows using the image I'd provide also leads to BSODs and all... I'd say it's time to call Acer support and get them onboard. After all you'd tried their supplied drivers as well and they wouldn't work, they ought to know something about it.