predator triton 500 not charging after fresh start

Commodore_1995# · January 2020

Are you sure the battery is properly plugged in?

dommeking · January 2020

As far as I can tell yes. The battery gets recognized by windows but it's just not charging

dommeking · January 2020

egydiocoelho said:

@dommeking Maybe this button is not being properly pressed?

but the battery reset button should not be constantly pressed while using the device, right?

Commodore_1995# · January 2020

No. The button should not be pressed all the time.

dommeking · January 2020

okay, that's not the case.
how would I check if the battery is faulty or something broke on the motherboard?

Commodore_1995# · January 2020

If the battery worked before applying thermal paste then I believe the hardware is not having problems. Have you tried redoing all connections again?

https://youtu.be/6-PmEaytJOA

dommeking · January 2020

yes, I have taken the laptop apart several times now to check if I made mistakes and have carefully reconnected everything properly
Is there a button like in the predator 15 (e.g. mentioned here: https://community.acer.com/en/discussion/533948/acer-predator-battery-plugged-in-but-not-charging )

Commodore_1995# · January 2020

Whether or not the power interrupt button is installed depends greatly on the revision of the motherboard. Have you tried uninstalling the ac adapter and battery drivers in device manager and restarting windows?

dommeking · January 2020

Yes I have tried that (also without any luck).
I have the model with i5-8300H and rtx 2060, or how do I determine which motherboard revision I have?
And is there a database where I can find information and schematics on the laptops components?

dommeking · January 2020

Also, the indication lamp of the battery on the site of the device has ever since been orange and not blue like when it was working

Commodore_1995# · January 2020

We do not have the motherboard wiring diagrams. It would be interesting to know if the problem persists when reinstalling windows by pressing alt + f10 before the Acer logo?

dommeking · January 2020

I have reinstalled windows twice, with no difference in result

Commodore_1995# · January 2020

In this case, it would be interesting to try to restore the bios by pressing f9 and then f10.

dommeking · January 2020

I tried it, but this also didn't fix the problem ...

JackE · January 2020

>>>Also, the indication lamp of the battery on the site of the device has ever since been orange and not blue like when it was working >>>

With the machine turned off and charger plugged in, does the orange LED turn off when the charger is unplugged? Jack E/NJ

dommeking · January 2020

JackE said:

>>>Also, the indication lamp of the battery on the site of the device has ever since been orange and not blue like when it was working >>>

With the machine turned off and charger plugged in, does the orange LED turn off when the charger is unplugged? Jack E/NJ

Yes it does.
Before, it was blue when plugged in, now it's always orange. I don't know if that because of being only at 40% or because something happened

JackE · January 2020

>>>now it's always orange.>>>

Your issue isn't the same as the OP. So with the machine turned off, leave it plugged in for about 4 hours. It should turn blue during that time. If not, the battery likely has developed an internal short and should be replaced. Jack E/NJ

dommeking · January 2020

Okay, I'll leave it plugged in over night when I come today and will let you know of the result.
Is it possible to confirm that the battery has an internal short in another way after that? Just to be sure before I buy a new one

JackE · January 2020

Yes, highest voltage (usually between black & red wires) must be at least 15.2v. Jack E/NJ

xapim · January 2020

dommeking you can also check if your battery its faulty with the battery report to see the wear percentage or with hwinfo and battery bar pro up to 15% its normal more than that the battery starts to develop faults and not hold charge ending up in dying completely this usually happens when the only battery its used while gaming or high demanding works it was not meant for that at all its only a complement to the adapter to provide more power when this one cant provide enough