Help! Acer Predator Helios 300 with RTX 2070 and i7 9750H bad performance?

helmersen
helmersen Member Posts: 20 Troubleshooter
edited November 2023 in 2019 Archives
Hi, everyone, I really need some help. I bought this very expensive laptop recently, and I have to say, I feel like its performing worse than my laptop from last year, which was an Acer Predator Helios 500 with GTX 1070 and i7 8750H (or whatever it was called). The Helios doesnt seem to be able to keep consistent framerates, like in Battlefield V it often stays at around 60-80 when it probably should be a lot highe, and its not stable at all. It's brand new, and I'm kinda dissapointed thinking that the 2070 card and the new processor would really show me a big performance boost. The laptop also gets very loud very quick, faster than the HeliosI had last year. Any tips or help? 

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited November 2019
    helmersen the new 2019 h300 fan curve is set to be on high rpm unless you drop the temps way under 39 which you would never achieve so nothing you could do here also the loudness its part of the 4th gen aeroblade fans the old delta plastic fans noise its much less  regarding the fps performance how are your temps and have you optimized your windows and undervolted it even more (if its pre undervolted already) if not undervolt it and not always whats new its better is your 2070 max-q or max-p ?


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • helmersen
    helmersen Member Posts: 20 Troubleshooter
    xapim said:
    helmersen the new 2019 h300 fan curve is set to be on high rpm unless you drop the temps way under 39 which you would never achieve so nothing you could do here also the loudness its part of the 4th gen aeroblade fans the old delta plastic fans noise its much less  regarding the fps performance how are your temps and have you optimized your windows and undervolted it even more (if its pre undervolted already) if not undervolt it and not always whats new its better is your 2070 max-q or max-p ?
    Hello! So are these newer fans better even though they make so much more noise? Also, I have the latest version of windows, but I dont know if its undervolted, I asked the company I bought it from and the support guy said undervolting might mess with warranty stuff. Anyway, I have 2070 Max Q. 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited November 2019
    helmersen undervolting will not void any warranty in this world :) check here  if youre interested and yes the 4th gen aeroblades owl wing tip are more effective but much more noisy even at the same rpms as the plastic delta as i stated above if you can yourself repaste it or ask them to repaste it properly  and if possible  using the thermal past you want that you would buy as i previously said kryonaut its the best or similar if im not mistaken only the 1660ti come pre undervolted by acer on stock also in my view the H500 you had its much superior that the 2070 max q that you have now 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • helmersen
    helmersen Member Posts: 20 Troubleshooter
    xapim said:
    helmersen undervolting will not void any warranty in this world :) check here  if youre interested and yes the 4th gen aeroblades owl wing tip are more effective but much more noisy even at the same rpms as the plastic delta as i stated above if you can yourself repaste it or ask them to repaste it properly  and if possible  using the thermal past you want that you would buy as i previously said kryonaut its the best or similar if im not mistaken only the 1660ti come pre undervolted by acer on stock also in my view the H500 you had its much superior that the 2070 max q that you have now 
    So you’re saying my last laptop was better? How so? It is what I am fearing though, I am just wondering why. 
  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    helmersen said:
    Hi, everyone, I really need some help. I bought this very expensive laptop recently, and I have to say, I feel like its performing worse than my laptop from last year, which was an Acer Predator Helios 500 with GTX 1070 and i7 8750H (or whatever it was called). The Helios doesnt seem to be able to keep consistent framerates, like in Battlefield V it often stays at around 60-80 when it probably should be a lot highe, and its not stable at all. It's brand new, and I'm kinda dissapointed thinking that the 2070 card and the new processor would really show me a big performance boost. The laptop also gets very loud very quick, faster than the HeliosI had last year. Any tips or help? 
    run cinebench r15 and check that you have around 1250 score
    then run prime95 test for 12 threads and check that your cpu temp is around 75C
    then run furmark + prime test and check your temps, in this case I think you will need coolboost enabled 

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