Anyone tried the new nvidia driver release today?
The forest image (https://i.imgur.com/JiTDI0G.jpg) still shows its lines even with the driver update for me. Not that a driver has anything to do it with it, but flicker remains on OSD if I switch to HDMI (no input) as well.Someone I asked said they don't have the issue at all even in the forest image however there's a decent chance they just didn't look closely enough or zoom correctly, I will try to ask other people who aren't reporting problems to see if I can get enough to do the test to try and see if it is defect on units or if it's every monitor.@Acer-Manny thoughts by the team? Is this on every monitor, some? Is it a firmware issue or is it a hardware defect? Are you able to reproduce?
Hi Acer-Manny,I called in earlier and managed to get through (likely what you were hearing about). For everyone here, the information I got is that there is a firmware update available however it's not specifically targeting this issue, and may not actually fix it. Firmware updates are not user serviceable and require shipping to the support center.My understanding is sending it back is at my own expense ($75 estimate to ship according to UPS, I'd likely add in insurance as well). And it also leaves me with a turn around time of not having the monitor which was a huge reason I upgraded my PC as my old monitor is only 60hz. That said this monitor is really my only option for ultra wide, HDR1000, 144hz+ refresh rate. And despite me being "that" customer constantly trying to get Acer's attention, I do want to emphasize this monitor is honestly amazing. The fact that despite my frustrations at the flickering I haven't simply gotten a refund from Microcenter and bought a monitor that costs less than half the price is a testament to how good it is overall.I may be willing to do it but I will have to give it some thought as this could just lead to a scenario where I'm sending it back twice (if the firmware doesn't fix it). I'd much rather have the confidence that I would only have to send it in once, especially if it's at my expense.Thanks for the time.
I also have a flickering issue. Am I to understand that Acer would like defective monitors that cost nearly $3k to be repackaged and sent in for inspection at our expense? Even under warranty? Tech support has no idea how to repair the issue. Repair department also has no idea what to fix. Virtually all of these units have this issue and yet you need a customers unit to diagnose? I have a better idea. How about Acer pull a few new ones from the warehouse and test them to diagnose the issue. Why should we as customers for a high end product shoulder the cost, leaving us with no monitor to use for who knows how long. This is the best Acer can do? This is unacceptable for a flagship product. I believe that if some units are sent in, they won't be repaired, instead they will be returned with the same issue if not new ones. This is very disappointing. Wish I would have realized this before I bought one or before I was out of my return window. This is a very expensive lesson but one I personally will learn from when I make my next decision to buy a monitor from a company.
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