only)
JOIN OUR RANKS
Sign up for an Acer ID and get exclusive access to deals and the Predator Den community, where you can ask and answer questions about gaming and gear.
X35 flickering(Acer X35 monitor)
This discussion has been closed.
Who's Online884
aphanic
Atero1a0
D0WNL1NK
egydiocoelho
eleandrotm
enkomp
Frankiller
Glenn94
guilhermeub
ibisemmanuel
Jafish21117
MaClane
marcio_dias
mazur_ch
okamifrost
Rickenoid
tgmoura
-
By -This laptop is built to withstand harsh conditions, so you can enjoy outdoor adventures without any worry about your tech:https://youtu.be/quvxPIDZI_kThe thinnest and lightest 14” IP53-rated rugged (Read more…)0 61
FAQ & Answers
Facepalm as I read all the gsync info on the nvidia site. We test and verify gsync monitors with ultra strict conditions only a few make the certification. Gsync ultimate the best of the best no flickering, hdr, no ghosting at ultra fast responce times. -something like that.
X35 Flickers like crazy even on normal od sometimes, has bad ghosting on extreme od, though normals alright.
Phone support has been unhelpful. This forum is the only place where there is at least some chance of getting information - and it's not really working.
That a fix can take some time is understandable but some communication would help. Having the peace of mind that we'll be taken care of eventually will allow me to keep the monitor past its return period. But if I think I'll have to send it back without a replacement, or that it never gets fixed, this will be a lost sale for Acer. This issue and thread is likely already costing lost sales and the lack of response isn't helping. The main product page literally says Flickerless (trademarked), this is clearly a defect and if it can't be fixed we should be entitled to a full refund under warranty if a fix is not possible otherwise that's just false advertising. While I can return to the store for a little while longer not everyone here has that option as some are past their return period.
Someone I asked said they don't have the issue at all even in the forest image however there's a decent chance they just didn't look closely enough or zoom correctly, I will try to ask other people who aren't reporting problems to see if I can get enough to do the test to try and see if it is defect on units or if it's every monitor. Though honestly what I should be doing is advising people not to get this monitor rather than trying to spend my time troubleshooting Acer's products. In any case here's more data:
On forest image, 100% taking up screen (f11 on browser). I get the scanline issue with all colors at 100%. If I turn down a color one at a time I can get a constant flicker on a stable image with no movement. If I turn it down more I "fix" the issue (obviously color is out of whack by then).
For green constant flicker/fix point was around 78-80
For Red: 67-70
for Blue: 88-90
Here's a video showing the effect, 79 is "fixed", 80 is constant flicker, 81 is vertical scanlines https://www.dropbox.com/s/d7f4dx0et0wis12/20190910_122503.mp4?dl=0 During the flicker moment you can actually see the scanlines. Though in person you just see a flicker (video compression and cameras make his hard to capture correctly on video).
@Acer-Manny thoughts by the team? Is this on every monitor, some? Is it a firmware issue or is it a hardware defect? Are you able to reproduce?
Tinkerer
I tried tweeting the issue, since that seems how to be how people get attention now. I honestly don't know how twitter works but maybe that can get us some reply. https://twitter.com/DavemanQ/status/1171786186630844417
Tinkerer
I recommend following the instructions provided by our technical support agent and send the unit for diagnosis and repair to your local Acer service center.
Acer-Manny
I called in earlier and managed to get through (likely what you were hearing about). For everyone here, the information I got is that there is a firmware update available however it's not specifically targeting this issue, and may not actually fix it. Firmware updates are not user serviceable and require shipping to the support center.
My understanding is sending it back is at my own expense ($75 estimate to ship according to UPS, I'd likely add in insurance as well). And it also leaves me with a turn around time of not having the monitor which was a huge reason I upgraded my PC as my old monitor is only 60hz. That said this monitor is really my only option for ultra wide, HDR1000, 144hz+ refresh rate. And despite me being "that" customer constantly trying to get Acer's attention, I do want to emphasize this monitor is honestly amazing. The fact that despite my frustrations at the flickering I haven't simply gotten a refund from Microcenter and bought a monitor that costs less than half the price is a testament to how good it is overall.
I may be willing to do it but I will have to give it some thought as this could just lead to a scenario where I'm sending it back twice (if the firmware doesn't fix it). I'd much rather have the confidence that I would only have to send it in once, especially if it's at my expense.
Thanks for the time.
By not returning it and accepting repair on a 1mo old monitor you are making the market worse for everyone else because they will continue to do this as long as people support them.
Just wait till they release a new batch.