JOIN OUR RANKS
Sign up for an Acer ID and get exclusive access to deals and the Predator Den community, where you can ask and answer questions about gaming and gear.
dobly not installing(G9-793)
Inept1
Posts: 13Member New User
I recently had to do a clean install of windows 10 becasue the creators update completly broke my laptop, After the install I was able to install everything but the dolby audio driver, in the realtek folder, none of the dolby executables will run, they all say something else needs to be installed, the only thing that will run is in the "PCEE4" folder and that is "Dolby Advanced Audio". but that is not bringing back the icon i had on my taskbar or the app that shows up to chose the sound type. how do i get that back.
0
Best Answer
-
daga89
Posts: 27
ok then try to download the realtek audio driver from the very page.......
-before installing the new uninstall all the audio drivers in program files, like dolby audio and realtek audio....
then install the new downloaded driver downloaded from here....
and restart the laptop, once installed check if fixed, if not, try to install the app mentioned before in the (DAX2 app)
that should let you install the dolby audio x2 and the icon in the tray app.
0
Who's Online117
andylb
Deejay_tech
Feklar
Jhjh6980
Kaiserlol
Kno63
MArhEV
mohan2018
SilentMarket
Join in, share your experience!
It looks like you're new here. If you want to get involved, click one of these buttons!
New Here?
So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.
Assistance by Acer
Member Highlight
We would like to feature andylb as a outstanding member in the Acer Community. With his dedication and support efforts, andylb has become a Valued Contributor 
. On behalf of the Acer Community team and all our users, we want to recognize and thank you for your dedication!
Total Posts and Comments: 1229
Total Points:3032
Total Accepted Answers: 155
andylb Overclocked Contributor
FAQ & Answers
-Model number
-Part number(not required, but helpful)
-CPU
-GPU
Hit 'Like' if you find the answer helpful!
Click on 'Yes' if the comment answers your question!
you have to download the driver for your specific model in the acer page, then in the folder look for the (DAX2) folder, like---
C:\.......drivers predator\Audio_Realtek_6.0.1.7945_W10x64\DAX2\x64
and install the dax2_app_release_x64 file. it will brings back the icon tray and Will bring back the perfection of sound of your laptop.
Hope to help!!
ok then try to download the realtek audio driver from the very page.......
-before installing the new uninstall all the audio drivers in program files, like dolby audio and realtek audio....
then install the new downloaded driver downloaded from here....
http://www.realtek.com.tw/downloads/downloadsCheck.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false#High%20Definition%20Audio%20Codecs
and restart the laptop, once installed check if fixed, if not, try to install the app mentioned before in the (DAX2 app)
that should let you install the dolby audio x2 and the icon in the tray app.
excelent i have the G9-793 Model and have the same issue when upgrading the w10 home to w10 Pro
It worked, i got the taskbar icon back and my good sound. Just in FYI the link you provided, when you click on "i accept the above" then "Ok" it just reloads the page you just clicked "i accept the above" and "Ok" on. but i was able to find it on the page myself.
Thanks for your help!
I am very happy that I could help you, just check that when you turn the laptop on and off, the dolby audio starts as off, if that is the case my solution was to create a macros to the application run, windows, then to run I have The exact path to start the app and wait 1200ms and press tab 2 times and press enter that activates the dolby in a single click on the macros of the laptop and I do not have to go to the application open it and turn it on. If you start the laptop with the dolby on, it is perfect if not with that macros activate it automatically. Another thing in some games the dolby is disabled if it is your case let me know and tell you what to do to solve it, the games that disabled me to my dolby for example are the COD infinite warfare, battlefield 1 is the problem of the microphone driver.
i can't install dobly audio intaller on DAX2 folder.
Can anyone help?what should i do?