next@acer 2020

Need support for Aspire E13 in warranty and S/N not recognized

Hello,

my ACER doesn't startup and the repair/diagnostic tool doesn't fix it. I have tried to boot from USB  but doesn't work either.
I checked in into Support page but S/N and or SNID are not recognized it as a valid SN / SNID.
The laptop worked perfectly until today and was bought on September 30,2018, so according to the 12 months - it is still in warranty.
Can you help me to file the claim, please.
Francesco


Best Answer

  • JackEJackE Posts: 22,005 Trailblazer
    Accepted Answer
    >>>The mystery is why ACER shipped me a canadian model . >>>

    I'm gonna guess because it saved some money by shipping a machine with English language Windows from a closer warehouse. Thanks for the report! Jack E/NJ

    Jack E/NJ

FAQ & Answers

  • JackEJackE ACE Posts: 22,005 Trailblazer
    Did you purchase it in the US? Jack E/NJ
    Jack E/NJ
  • CiscoticoolpixCiscoticoolpix Member Posts: 6 New User
    Yes it was purchased in the US on Amazon
  • MartinJohn00001MartinJohn00001 Ally Posts: 636
    @Ciscoticoolpix

    Hi, I see that you are trying to claim  your warranty. Check the below link and select your location and proceed.

    http://www.acer.com/worldwide/support/

    Click on 'Yes' if the comment answers your question! :)
    Hit 'Like' if you find the answer helpful!  


    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • CiscoticoolpixCiscoticoolpix Member Posts: 6 New User
    edited May 2019
    I used the same link, selected US and enter SN, SNID without being recognized
  • JackEJackE ACE Posts: 22,005 Trailblazer
    Do you have the original box it came in with the UPC label? It should also have the serial number id imprinted on it. Check to see if it's the same number. Also, Amazon or the vendor might've somehow gotten a Canadian-destined machine so you might try it there too  https://www.acer.com/ac/en/CA/content/support Jack E/NJ





    Jack E/NJ
  • CiscoticoolpixCiscoticoolpix Member Posts: 6 New User
    Number is the same -
    Yes is it a Canadian machine.... ?
    Can I claim the warranty?

  • MartinJohn00001MartinJohn00001 Ally Posts: 636
    Number is the same -
    Yes is it a Canadian machine.... ?
    Can I claim the warranty?

    Since, the device is under warranty, kindly try contacting acer support via telephone and check if they can access your computer records with the SN or SNID number details. In  that way you can claim the warranty. Check the below link for contact numbers.
     https://www.acer.com/ac/en/US/content/service-contact

    let us know if anything else is needed. :)

    Click on 'Yes' if the comment answers your question!
    Hit 'Like' if you find the answer helpful!  

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • JackEJackE ACE Posts: 22,005 Trailblazer
    I think so. Use the CA support site https://www.acer.com/ac/en/CA/content/support  to try to get it done. Let them know it's coming from NJ. I'm pretty sure you'll be responsible for shipping. It might even be cheaper than sending it to TX. Let us know how this goes. Jack E/NJ

    Jack E/NJ
  • Acer-MannyAcer-Manny Acer Crew, Knowledge Author Posts: 3,238 Acer Crew
    Hi Ciscoticoolpix,

    I'm sorry to hear this.  Can you please send me a PM with the S/N of your unit so I can look into this for you?

     

    Thanks,

    Acer-Manny

  • CiscoticoolpixCiscoticoolpix Member Posts: 6 New User
    Hi All,
    thanks for your comments. I went on Amazon and I noticed I bought it directly from ACER . I still have the option to send it back to ACER for repair, being under warranty.  So I did, received RMA and going to ship it back today. Problem solved. 
    The mystery is why ACER shipped me a canadian model . 

    I will follow up with the outcome.

    Thanks All
    Francesco
  • JackEJackE ACE Posts: 22,005 Trailblazer
    Accepted Answer
    >>>The mystery is why ACER shipped me a canadian model . >>>

    I'm gonna guess because it saved some money by shipping a machine with English language Windows from a closer warehouse. Thanks for the report! Jack E/NJ

    Jack E/NJ
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