Examples: Monday, today, last week, Mar 26, 3/26/04

Need support for Aspire E13 in warranty and S/N not recognized

Hello,

my ACER doesn't startup and the repair/diagnostic tool doesn't fix it. I have tried to boot from USB  but doesn't work either.
I checked in into Support page but S/N and or SNID are not recognized it as a valid SN / SNID.
The laptop worked perfectly until today and was bought on September 30,2018, so according to the 12 months - it is still in warranty.
Can you help me to file the claim, please.
Francesco


Best Answer

  • JackEJackE Posts: 16,029 Trailblazer
    Accepted Answer
    >>>The mystery is why ACER shipped me a canadian model . >>>

    I'm gonna guess because it saved some money by shipping a machine with English language Windows from a closer warehouse. Thanks for the report! Jack E/NJ

FAQ & Answers

  • JackEJackE Posts: 16,029ACE Trailblazer
    Did you purchase it in the US? Jack E/NJ
  • CiscoticoolpixCiscoticoolpix Posts: 6Member New User
    Yes it was purchased in the US on Amazon
  • MartinJohn00001MartinJohn00001 Posts: 145Member Skilled Fixer
    @Ciscoticoolpix

    Hi, I see that you are trying to claim  your warranty. Check the below link and select your location and proceed.

    http://www.acer.com/worldwide/support/

    Click on 'Yes' if the comment answers your question! :)
    Hit 'Like' if you find the answer helpful!  


    Hit 'Accept' if you find the answer helpful!     
  • CiscoticoolpixCiscoticoolpix Posts: 6Member New User
    edited May 15
    I used the same link, selected US and enter SN, SNID without being recognized
  • JackEJackE Posts: 16,029ACE Trailblazer
    Do you have the original box it came in with the UPC label? It should also have the serial number id imprinted on it. Check to see if it's the same number. Also, Amazon or the vendor might've somehow gotten a Canadian-destined machine so you might try it there too  https://www.acer.com/ac/en/CA/content/support Jack E/NJ





  • CiscoticoolpixCiscoticoolpix Posts: 6Member New User
    Number is the same -
    Yes is it a Canadian machine.... ?
    Can I claim the warranty?

  • MartinJohn00001MartinJohn00001 Posts: 145Member Skilled Fixer
    Number is the same -
    Yes is it a Canadian machine.... ?
    Can I claim the warranty?

    Since, the device is under warranty, kindly try contacting acer support via telephone and check if they can access your computer records with the SN or SNID number details. In  that way you can claim the warranty. Check the below link for contact numbers.
     https://www.acer.com/ac/en/US/content/service-contact

    let us know if anything else is needed. :)

    Click on 'Yes' if the comment answers your question!
    Hit 'Like' if you find the answer helpful!  

    Hit 'Accept' if you find the answer helpful!     
  • JackEJackE Posts: 16,029ACE Trailblazer
    I think so. Use the CA support site https://www.acer.com/ac/en/CA/content/support  to try to get it done. Let them know it's coming from NJ. I'm pretty sure you'll be responsible for shipping. It might even be cheaper than sending it to TX. Let us know how this goes. Jack E/NJ

  • Acer-MannyAcer-Manny Posts: 2,063Acer Crew Acer Crew
    Hi Ciscoticoolpix,

    I'm sorry to hear this.  Can you please send me a PM with the S/N of your unit so I can look into this for you?

     

    Thanks,

    Acer-Manny

  • CiscoticoolpixCiscoticoolpix Posts: 6Member New User
    Hi All,
    thanks for your comments. I went on Amazon and I noticed I bought it directly from ACER . I still have the option to send it back to ACER for repair, being under warranty.  So I did, received RMA and going to ship it back today. Problem solved. 
    The mystery is why ACER shipped me a canadian model . 

    I will follow up with the outcome.

    Thanks All
    Francesco
  • JackEJackE Posts: 16,029ACE Trailblazer
    Accepted Answer
    >>>The mystery is why ACER shipped me a canadian model . >>>

    I'm gonna guess because it saved some money by shipping a machine with English language Windows from a closer warehouse. Thanks for the report! Jack E/NJ

Sign In or Register to comment.

Who's Online161

brummyfan2
brummyfan2
ddivita
ddivita
Gonçalo757
Gonçalo757
jamse101
jamse101
jörg12
jörg12
Kno63
Kno63
majortom1988
majortom1988
ritu1999
ritu1999
SajanKumar
SajanKumar
tbrides
tbrides
Wizard200
Wizard200
XXHellBig125XX
XXHellBig125XX
+149 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

New Here?

Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Intel Extreme KAtowise 2019
Predator Join the forum discussions on our
Predator line of products.
Find out about the Acer ACE program.