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    • HELP! how can i fix my Acer SW1-011

    Member Posts: 26

    Tinkerer
    edited April 2019 in Switch Series
    when i formatted my drive and installed windows 10 back with all the drivers and restarted the audio does not work and half of the touch screen i even tried updating but no luck can someone help me or explain whats wrong

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    Answers

    • ACE Posts: 45,230 Trailblazer
      (1) Why did you format your drive?
      (2) Did you install ACER version of Win10 or Microsoft generic version of Win10?
      (3) What was factory install operating system? Acer Win10 or Linux?

      Jack E/NJ

      Jack E/NJ

    • Member Posts: 26

      Tinkerer
      1. I had to because the windows update corrupted my operating system so I used disk part to format.

      2.  I bought the windows 10 product key and download the iso image from Microsoft and burned it to a DVD drive that's how I got windows 10 back.

      3. I had windows 10.

      If there a Acer version of windows where do I get it and do I have to pay for windows 10 again :(


    • Member Posts: 26

      Tinkerer
      is there a way to fix my pc
    • ACE Posts: 45,230 Trailblazer
      Try the ALT+F10 cold boot recovery method. If the generic iso hasn't wiped out the ACER hidden recovery partition you may be able to reset the system to a factory fresh state by following the video below. Jack E/NJ


      Jack E/NJ

    • ACE Posts: 98,343 Trailblazer
      Did you install this here? https://global-download.acer.com/GDFiles/Driver/Platform Drivers/Platform Drivers_Intel_2.0.0.1067_W10x64_A.zip?acerid=636183374217906061&Step1=NOTEBOOK&Step2=SWITCH&Step3=SW1-011&OS=ALL&LC=pt&BC=ACER&SC=PA_3
      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 
    • Member Posts: 26

      Tinkerer
      yes but it does not work
    • ACE Posts: 98,343 Trailblazer
      Is there a driver with problems in the device manager?
      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 
    • Member Posts: 26

      Tinkerer
      edited April 2019
      no it says it works fine i cant get my touch screen and audio to work
    • Member Posts: 26

      Tinkerer
      i trying the reset method 
    • Member Posts: 26

      Tinkerer
      nope reset does not work its still the same
    • ACE Posts: 98,343 Trailblazer
      That driver I provided you has all the necessary drivers for your model! You can install the .inf files as follows:
      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 
    • Member Posts: 26

      Tinkerer
      should i give you my serial number and product key
    • Member Posts: 26

      Tinkerer
      here is the info 
    • Member Posts: 26

      Tinkerer
      i cant find i2c take a look at this
    • ACE Posts: 98,343 Trailblazer
      go to hid-compliant touch screen and select the extracted folder! the touch screen driver should be found!
      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 
    • Member Posts: 26

      Tinkerer
      edited April 2019
      this happens when i try it


    • Member Posts: 26

      Tinkerer
      when i try this


    • ACE Posts: 98,343 Trailblazer
      download this driver: https://global-download.acer.com/GDFiles/Driver/Touch/Touch_GoodixTech_1.4.1.4111_W10x86_A.zip?acerid=636068232182325922&Step1=NOTEBOOK&Step2=SWITCH&Step3=SW1-011&OS=10M2&LC=pt&BC=ACER&SC=PA_3
      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 
    • Member Posts: 26

      Tinkerer
      nope it does not work



    • Member Posts: 26

      Tinkerer
      can you connect to my pc and see whats the problem idk whats causing the issue

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