next@acer 2020

Swift 3 - SF315-52? - Replaced HDD for SSD Doesn't boot up with the SSD connected.

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FAQ & Answers

  • Have you tried resetting the battery and changing the sata mode option to ahci?
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  • Alex0815Alex0815 Member Posts: 23 Troubleshooter
    Yes i tested that.
    Disconnected the battery and pressed the button for battery disconnect.
    All modes / constellations in bios have been tested.

    This is a very strange situation because it just does not work any new larger harddisks.
    I could not see any damage (why i should send in my laptop to service) because the ports (2.5 sata and M.2) works fine but just with OEM or similar HDDs.

    I still have a little hope that Acer will fix that by a Bios Update, but i think they do not focus on that models anymore :(
  • could you specify the exact ssd model?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Alex0815Alex0815 Member Posts: 23 Troubleshooter
    Crucial MX500 SSD 1TB M.2 Micron 3D TLC SATA600

    850 EVO SATA III 2.5" SSD MZ-75E2T0B/EU

    850 EVO M.2 SATA III SSD MZ-N5E500BW

    Samsung SM951 512GB - Solid State Drives (SSD) (M.2)
    (Not 100% sure about the last one, should be this one but can be another Nvme M.2 from Samsung with about 500GB)


  • Have you tried removing the rtc battery?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Alex0815Alex0815 Member Posts: 23 Troubleshooter
    I am not 100% sure if i did this. I think yes, but what is the difference removing this battery to settings Bios to default?

    I will check doing that later.
    Laptop is still without screws because of the hope to get a solution :)
  • Alex0815Alex0815 Member Posts: 23 Troubleshooter
    OK, so i tested with removing the rtc battery for some minutes as well as the laptop battery.

    No change, even Acer logo does not appear as soon as one of these bigger HDDs are plugged in. Keyboard backlight works but nothing happens.
  • O primeiro ssd (Micron 3D TLC SATA600), acredito que não está sendo identificado, por ser 1tb! Verifique o que o guia de serviço deste modelo informa:
    Unidade de estado sólido 0
    512 GB, PCle Gen3, 8 Gb / s até 4 pistas, NVMe
    256 GB, PCle Gen3, 8 Gb / s até 4 pistas, NVMe
    128/256/512, SATA 6 GB / s
    16 GB, PCI Gen3, 8 Gb / s até 2 pistas, NVMe, com suporte para Intel®Optane ™ Menory
    About the three, they should work! Would not it be the case to take the array and leave it in ahci mode? Note that this user had the same problem: https://community.acer.com/en/discussion/557719/swift-sf315-52-wont-boot-with-sata-m-2-ssd
    Have you tried to create a password in the set monitor password and then disable secure boot? Do this, and put the sata mode in ahci, but that will break the array! If your bios has the fastboot function, turn it off too!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Alex0815Alex0815 Member Posts: 23 Troubleshooter
    Yes and the other customer with the same issue returned the laptop because there was no solution.

    As i said before, i tested all bios settings, i wasted days on that problem.

    I know that the spec say it does not support 1TB M.2 but i tested it because Crucial says it will work. But when you read again, i also tested 512GB M.2.

    Thanks a lot for your try to help, but repeating now everything will not bring a solution :)

    I bet, everybody with this acer model has the same problem when they try to have more HDD space.
  • egydiocoelhoegydiocoelho ACE Posts: 55,540 Trailblazer
    edited February 2019
    I've already cases where static power interfered with device identification! I think it's worth just doing this:
    a) unplug the notebook from the electrical outlet and disconnect the internal lithium battery;
    b) then press the power button for 60 seconds and test. If it still does not work, try unplugging all the hardware, then press the power button for 60 seconds! I think it's worth trying this!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • egydiocoelhoegydiocoelho ACE Posts: 55,540 Trailblazer
    You can try to downgrade with this procedure. But it is a risky procedure and I do not take any responsibility for any damage: https://community.acer.com/en/discussion/comment/636299/#Comment_636299
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • art_grubyart_gruby Member Posts: 1 New User
    Accepted Answer
    Hello all

    I spent yesterday a few hours trying to replace the original M.2 SATA 128GB disk in SF315-52 with a Crucial MX500 500GB.
    Symptoms exactly the same: the laptop showed only the green acer logo on the display and backlighted the keyboard, no possibility to enter the BIOS.
    Fortunately, I found this thread that suggested the source of the problem in the BIOS.
    After updating the BIOS to version 1.08, the disk is accessible and working properly.
    I did not check with other models than Crucial M.2 MX500 500GB SATA because only the one I had available.

    Thank you for posting the thread, it directed me to BIOS update.
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