Finger print scanner stops working out of nowhere. Code 43

13»

Answers

  • First check if there is any warranty seal on the screws and ask the technical support if you can open the notebook without losing the warranty! Check if the fingerprint cable is poorly connected:

    All credits for the idea are from @JackE's colleague:
    JackE said:
    @niku55 >>>Resetted it and issue still persists.  >>>

    As stated earlier, the only thing a factory reset will confirm is that it is or it is not a hardware issue. And despite hope that it's a driver issue because sometimes it works, I think it's more likely an intermittent hardware issue. Possibly a loose or otherwise intermittent connection of the scanner hardware to the mainboard.  Jack E/NJ

    If it works, put his answer as a solution!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sleeper55
    sleeper55 Member Posts: 2 New User
    niku55 said:
    Fingerprint goes to sleep often after few hours of inactivity. Uninstalled driver, reinstalled driver, disabled and enabled the fingerprint. Don't know what else I can do? Acer Aspire 7 A715-72G-71GV. Thanks
    So I read all of the comments, did you ever fix the issue? I have run into this issue since I recently purchased this laptop and I would like it to work. Thanks!
  • JackE
    JackE ACE Posts: 44,890 Trailblazer
    sleeper55
    Open Device Manager. Click Biometric Devices. Click fingerprint scanner. Right click properties. Click power management tab. Uncheck box to let computer turn off device. Jack E/NJ

    Jack E/NJ

  • sleeper55
    sleeper55 Member Posts: 2 New User
    JackE said:
    sleeper55
    Open Device Manager. Click Biometric Devices. Click fingerprint scanner. Right click properties. Click power management tab. Uncheck box to let computer turn off device. Jack E/NJ
    It was unchecked to begin with. 
  • JackE
    JackE ACE Posts: 44,890 Trailblazer
    Open Control Panel. Search 'power". Click 'edit power plan'. Change 'put computer to sleep' to NEVER on battery & plugged in. Jack E/NJ

    Jack E/NJ

  • JackE
    JackE ACE Posts: 44,890 Trailblazer
    sleeper55>>>Why would I want to change my sleep settings on my laptop when that would drain the battery super fast and ruin the whole point of it being mobile? I'm sorry I just don't understand how that would benefit much without causing more issues for the finger scanner. >>>

    The biggest battery drain is the screen and video adapter to keep the screen on, not the rest lof computer. So change 'put computer to sleep' to NEVER on battery & plugged in. Jack E/NJ


    Jack E/NJ