My brand new laptop Predator helios 500 PH517-61 turns black when i installed 16gb ram module

sanjayraina_03sanjayraina_03 Member Posts: 11

Tinkerer

The ram brand is 

Ballistix Sport LT 16GB Single DDR4 2666 MT/s (PC4-21300) DR x8 SODIMM 260-Pin

FAQ & Answers

  • Did you try putting ram in another slot?
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  • xapimxapim ACE Posts: 5,625 Pathfinder
    edited February 2019
    @sanjayraina_03   are you trying to install it with the already existing ram as they might not be compatible do not mix sodimms from different clocks/CL
    remove stock sodimm and try ne new on on both slots


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  • sanjayraina_03sanjayraina_03 Member Posts: 11

    Tinkerer

    xapim said:
    @sanjayraina_03   are you trying to install it with the already existing ram as they might not be compatible do not mix sodimms from different clocks/CL
    remove stock sodimm and try ne new on on both slots
    xapim said:
    @sanjayraina_03   are you trying to install it with the already existing ram as they might not be compatible do not mix sodimms from different clocks/CL
    remove stock sodimm and try ne new on on both slots
    xapim said:
    @sanjayraina_03   are you trying to install it with the already existing ram as they might not be compatible do not mix sodimms from different clocks/CL
    remove stock sodimm and try ne new on on both slots
    Did you try putting ram in another slot?
    Did you try putting ram in another slot?

  • sanjayraina_03sanjayraina_03 Member Posts: 11

    Tinkerer

    no i have tried on both slot its not working  but acer said that 16gb ddr4 sodimm is compitable with the acer predator helios 500

  • ven98ven98 ACE Posts: 4,076 Pathfinder
    Remove the RAM module from the laptop and turn the laptop on. Download HWiNFO and report the CAS latency and frequency of the RAM inside the laptop. I would like to send me a link or post the specs of the RAM that you purchased.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • sanjayraina_03sanjayraina_03 Member Posts: 11

    Tinkerer

    ven98 said:
    Remove the RAM module from the laptop and turn the laptop on. Download HWiNFO and report the CAS latency and frequency of the RAM inside the laptop. I would like to send me a link or post the specs of the RAM that you purchased.
    this is the link of the RAM     https://www.amazon.com/Ballistix-Single-PC4-19200-SODIMM-260-Pin/dp/B01DGOF0EC/ref=sr_1_6?keywords=16gb+laptop+ram&qid=1550236039&s=digital-text&sr=8-6
  • ven98ven98 ACE Posts: 4,076 Pathfinder
    Before I come to any conclusions, I need to know this:
    ven98 said:
    Remove the RAM module from the laptop and turn the laptop on. Download HWiNFO and report the CAS latency and frequency of the RAM inside the laptop. I would like to send me a link or post the specs of the RAM that you purchased.

    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

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