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My brand new laptop Predator helios 500 PH517-61 turns black when i installed 16gb ram module

sanjayraina_03sanjayraina_03 Posts: 11Member

Tinkerer

The ram brand is 

Ballistix Sport LT 16GB Single DDR4 2666 MT/s (PC4-21300) DR x8 SODIMM 260-Pin

FAQ & Answers

  • Did you try putting ram in another slot?
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  • xapimxapim Posts: 959Member Seasoned Specialist
    edited February 13
    @sanjayraina_03   are you trying to install it with the already existing ram as they might not be compatible do not mix sodimms from different clocks/CL
    remove stock sodimm and try ne new on on both slots


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  • sanjayraina_03sanjayraina_03 Posts: 11Member

    Tinkerer

    xapim said:
    @sanjayraina_03   are you trying to install it with the already existing ram as they might not be compatible do not mix sodimms from different clocks/CL
    remove stock sodimm and try ne new on on both slots
    xapim said:
    @sanjayraina_03   are you trying to install it with the already existing ram as they might not be compatible do not mix sodimms from different clocks/CL
    remove stock sodimm and try ne new on on both slots
    xapim said:
    @sanjayraina_03   are you trying to install it with the already existing ram as they might not be compatible do not mix sodimms from different clocks/CL
    remove stock sodimm and try ne new on on both slots
    Did you try putting ram in another slot?
    Did you try putting ram in another slot?

  • sanjayraina_03sanjayraina_03 Posts: 11Member

    Tinkerer

    no i have tried on both slot its not working  but acer said that 16gb ddr4 sodimm is compitable with the acer predator helios 500

  • ven98ven98 Posts: 3,514ACE Pathfinder
    Remove the RAM module from the laptop and turn the laptop on. Download HWiNFO and report the CAS latency and frequency of the RAM inside the laptop. I would like to send me a link or post the specs of the RAM that you purchased.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.

    I am not an Acer employee!



    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • sanjayraina_03sanjayraina_03 Posts: 11Member

    Tinkerer

    ven98 said:
    Remove the RAM module from the laptop and turn the laptop on. Download HWiNFO and report the CAS latency and frequency of the RAM inside the laptop. I would like to send me a link or post the specs of the RAM that you purchased.
    this is the link of the RAM     https://www.amazon.com/Ballistix-Single-PC4-19200-SODIMM-260-Pin/dp/B01DGOF0EC/ref=sr_1_6?keywords=16gb+laptop+ram&qid=1550236039&s=digital-text&sr=8-6
  • ven98ven98 Posts: 3,514ACE Pathfinder
    Before I come to any conclusions, I need to know this:
    ven98 said:
    Remove the RAM module from the laptop and turn the laptop on. Download HWiNFO and report the CAS latency and frequency of the RAM inside the laptop. I would like to send me a link or post the specs of the RAM that you purchased.

    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.

    I am not an Acer employee!



    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

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