Acer Predator Sense can't be installed on ACER HELIOS 300 - Sorry! This computer is not supported

2

Answers

  • Chops_papi
    Chops_papi Member Posts: 2 New User
    Is this thread still relevant cause i had this issue after replacing my motherboard and found a way to solve it
  • Chops_papi
    Chops_papi Member Posts: 2 New User
    I too had this problem and found a way around it. download the old version of predator sense(in one of the links above) .Use HXD editor and copy the code of the exe file of the old one.Paste this code in the exe file of the new one.Worked like a charm for me
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Pauly12 said:
    Red-Sand, I changed it in BIOS but with no success. I still cant install predator sense. I am not planning to send my computer to Acer because I need it. Do you think that I am sometimes limited but with no predator sense?
    Any idea where I can get the Acer's version of windows 10 that i might install the next time i will format my pc?
    Only acer can provide you with the correct setup for you model usually they will only have it available for in their support centers i am not sure if they also provide the installation on cd/dvd/usb format you would have to contact them and ask because once you format the hdd the acer recovery partition is gone


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    I too had this problem and found a way around it. download the old version of predator sense(in one of the links above) .Use HXD editor and copy the code of the exe file of the old one.Paste this code in the exe file of the new one.Worked like a charm for me
    Can you provide detailed steps of doing what you did? Would help many here.
    Trying to do my best here - Your happy Predator owner =)!
  • Emanuel1991
    Emanuel1991 Member Posts: 2 New User
    So i just updated my drivers including Predator Sense and it works fine .
    Follow the steps :


    Close all processes from predator sense , uninstall it , restart your laptop , download from Acer support  the last version of predator Sense FOR YOUR MODEL and choose the right Operating System that you have on your laptop , Unzip it all  , go in folder 3.01.3000_20180222 , right click on Setup > Run as administrator and install . After this step ,Predator Sense  WILL NOT WORK and you WILL NOT find it in RegEdit cause you have one more step to do until will run properly .

    Last step :

    in the same folder 3.01.3000_20180222 , go in folder PredatorSenseV3.1 and run  the following file e917f4dfb84a45c2be385f83479d3c9a (is the only one APPXBUNDLE file Type ) and after this Predator Sense will open the interface and will run properly . Enjoy !




  • Xhatz
    Xhatz Member Posts: 7 New User
    Hello!
    I have the same problem, I tried to create a post here but it vanished x_x

    I don't know how to use HxD, can anyone help me please :(?
    I basically have the "This computer is not supported" message since the repair team changed my motherboard, and installing the e917f4dfb84a45c2be385f83479d3c9a file works but when launching it, it just shows the predator logo over and over but nothing happens.
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    Hi Xhatz,

    Sorry to hear this, i recommend you contacting the repair center again for better assistance since you mentioned that the motherboard was change in you unit, it might need a fix in the BIOS https://us.answers.acer.com/app/answers/detail/a_id/56373

    Thanks,
    Acer-Manny
  • Xhatz
    Xhatz Member Posts: 7 New User
    Up, talked to the support, they asked me to send it again, I don't want to lose 3 weeks right after sending it again just for some thing that can probably be tweaked with HxD... Can anybody help me please, I'm starting to get depressive xD And the support is not helping at all :(
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2019
    @Xhatz the issue here might be the bios does not have the proper model showing up for PS to recognize it so you will have to send it back for them to fix the model issue in the bios as you cannot edit the bios yourself to fix it sometimes its just a case of one letter or number/word but unfortunately it has to be sent back as u can see in the support link that @Acer-Manny posted earlier and using hex editor it's not for the average user but you can give it a try


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Deejay_tech
    Deejay_tech Member Posts: 356 Seasoned Practitioner WiFi Icon
    edited January 2019
    @Xhatz
    i don't know where in the bios is the model number stored. is it in the DMI area?
    if in DMI area then it is very easy to edit that using inside dmi editor app.
    My personal Acer m/c's
    1) Gaming: Acer Predator Helios 300 PH315-51
    Config:Core i5 8300H, 16GB, 250GB SSD, 1TB HDD, 1050ti GPU

    2) Daily Use: Acer Aspire A315-53  59GR
    Config: Core i5 8250u, 8GB, 256 SSD, 1TB HDD, IPS FHD 

    3) Linux Learning: Acer Aspire A315-53 P4MY
    Config: Pentium Gold 4417U, 8 GB, 256 SSD, 500GB HDD.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2019
    @Xhatz
    i don't know where in the bios is the model number stored. is it in the DMI area?
    if in DMI area then it is very easy to edit that using inside dmi editor app.
    Its inside the bios itself it's built into the bios the same way the windows oem key is when installing PS the app will cross check the model info with the bios itself if it doesn't match the supported list of models (by the letter) it will not install


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Deejay_tech
    Deejay_tech Member Posts: 356 Seasoned Practitioner WiFi Icon
    @xapim,
    yeah i know that. i was just wondering where in the bios , which area in the bios the model nos stored.
    if its in the DMI area then the user can use the insyde smbios editor to set the correct model nos.
    just for my knowledge i had used the app and in the DMI area it does show the manufacturer, model nos and the serial nos of my system. there you can even modify the data with the app.
    but i dont know whether PS uses this data to check during the install process. i dont even know whether this will work.

    anyways since it is all copyright stuff i will not post anything about how to get that app. let the user google for it and try it on his own. 
    the file name is H2OSDE-W.exe.


    My personal Acer m/c's
    1) Gaming: Acer Predator Helios 300 PH315-51
    Config:Core i5 8300H, 16GB, 250GB SSD, 1TB HDD, 1050ti GPU

    2) Daily Use: Acer Aspire A315-53  59GR
    Config: Core i5 8250u, 8GB, 256 SSD, 1TB HDD, IPS FHD 

    3) Linux Learning: Acer Aspire A315-53 P4MY
    Config: Pentium Gold 4417U, 8 GB, 256 SSD, 500GB HDD.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    @xapim,
    yeah i know that. i was just wondering where in the bios , which area in the bios the model nos stored.
    if its in the DMI area then the user can use the insyde smbios editor to set the correct model nos.
    just for my knowledge i had used the app and in the DMI area it does show the manufacturer, model nos and the serial nos of my system. there you can even modify the data with the app.
    but i dont know whether PS uses this data to check during the install process. i dont even know whether this will work.

    anyways since it is all copyright stuff i will not post anything about how to get that app. let the user google for it and try it on his own. 
    the file name is H2OSDE-W.exe.


    Anyone could give it a try although i don't recommend it it might brick it when u reflash it this is not for the average user to do it had to have some skills


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Deejay_tech
    Deejay_tech Member Posts: 356 Seasoned Practitioner WiFi Icon
    edited January 2019
    no need to reflash. the app does it live . but again i am stating i dont know if it will work or not.
    My personal Acer m/c's
    1) Gaming: Acer Predator Helios 300 PH315-51
    Config:Core i5 8300H, 16GB, 250GB SSD, 1TB HDD, 1050ti GPU

    2) Daily Use: Acer Aspire A315-53  59GR
    Config: Core i5 8250u, 8GB, 256 SSD, 1TB HDD, IPS FHD 

    3) Linux Learning: Acer Aspire A315-53 P4MY
    Config: Pentium Gold 4417U, 8 GB, 256 SSD, 500GB HDD.
  • Xhatz
    Xhatz Member Posts: 7 New User
    Oh sorry I didn't receive the notifications for the replies haha I thought nobody had replied...
    Like I said, I would like not to send it back AGAIN just for that haha, especially if I have to wait 3 weeks for it to return :-:
    Does anyone know how to use the hex editor to tweak the ID, please? It would be the easiest solution but sadly I have tried but cannot find how to save the file without corrupting it, or if I'm even changing the right value haha. Or if there is any other way, I'd be happy to hear about it ^^
  • dshk0718
    dshk0718 Member Posts: 10

    Tinkerer

    I too had this problem and found a way around it. download the old version of predator sense(in one of the links above) .Use HXD editor and copy the code of the exe file of the old one.Paste this code in the exe file of the new one.Worked like a charm for me
    So i just updated my drivers including Predator Sense and it works fine .
    Follow the steps :


    Close all processes from predator sense , uninstall it , restart your laptop , download from Acer support  the last version of predator Sense FOR YOUR MODEL and choose the right Operating System that you have on your laptop , Unzip it all  , go in folder 3.01.3000_20180222 , right click on Setup > Run as administrator and install . After this step ,Predator Sense  WILL NOT WORK and you WILL NOT find it in RegEdit cause you have one more step to do until will run properly .

    Last step :

    in the same folder 3.01.3000_20180222 , go in folder PredatorSenseV3.1 and run  the following file e917f4dfb84a45c2be385f83479d3c9a (is the only one APPXBUNDLE file Type ) and after this Predator Sense will open the interface and will run properly . Enjoy !




    Using these two methods from these two people worked for me! Thanks guys! You guys rock :)
  • Xhatz
    Xhatz Member Posts: 7 New User
    edited January 2019
    dshk0718 said:
    I too had this problem and found a way around it. download the old version of predator sense(in one of the links above) .Use HXD editor and copy the code of the exe file of the old one.Paste this code in the exe file of the new one.Worked like a charm for me
    So i just updated my drivers including Predator Sense and it works fine .
    Follow the steps :


    Close all processes from predator sense , uninstall it , restart your laptop , download from Acer support  the last version of predator Sense FOR YOUR MODEL and choose the right Operating System that you have on your laptop , Unzip it all  , go in folder 3.01.3000_20180222 , right click on Setup > Run as administrator and install . After this step ,Predator Sense  WILL NOT WORK and you WILL NOT find it in RegEdit cause you have one more step to do until will run properly .

    Last step :

    in the same folder 3.01.3000_20180222 , go in folder PredatorSenseV3.1 and run  the following file e917f4dfb84a45c2be385f83479d3c9a (is the only one APPXBUNDLE file Type ) and after this Predator Sense will open the interface and will run properly . Enjoy !




    Using these two methods from these two people worked for me! Thanks guys! You guys rock :)
    Oh I didn't see those and it actually works! Thank you very much!
    I do have another problem tho now. The Overclocking seems to be stuck at 1404 Mhz, no matter what mode I choose :(
  • Xhatz
    Xhatz Member Posts: 7 New User
    (Sorry for double-post)
    Never mind my previous problem, apparently it was just temporary ^^
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Xhatz said:
    (Sorry for double-post)
    Never mind my previous problem, apparently it was just temporary ^^
    If you got it solved please mark which post solved it as answer for everyone else to find it quickly thanks :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • brizingr_dark
    brizingr_dark Member Posts: 1 New User
    ilango100 said:
    Hi Pauly12,
      I faced the same problem and now I've resolved it. My model is Predator G3-572. But after the motherboard change, its name got changed to "Aspier XXXX".
      But the PredatorSense installer expects the BIOS Model to have "Predator" in its name. [Refer here].
      So, I thought of bypassing it in different ways:
        1. Change the bios value to correct Predator G3-572. This can be done at acer service only.
        2. Change the registry keys to fool the installer. But this one didn't work at all.
      
     But the possible solution is simplest of all. Why not change the string "Predator" in the PredatorSense binary itself to the one of the substrings of the your model. So now the comparison would be true and it proceeds with installation. I searched for the string Predator in the installer binary and modified it to "Aspier XXXX" and now it got installed! I used hex editor HxD to change the string in the exe binary. If you need any help doing so, feel free to ask.

    Although am gonna contact acer service to change the model name to correct one, as this is not the right method. I suggest u do the same.
    hi, iam having the exact same problem. Can u tell me what to do?