Mode

Skip to content

    • Windows 8 product key Acer E1-570

    2

    Answers

    • Member Posts: 38

      Tinkerer
      Now I need a storage driver .. it is not accepting the CD that I have 
    • Member Posts: 38

      Tinkerer
      Now it is not taking the drivers from the CD ..it says ‘make sure that the installation media contains the correct drivers’
    • ACE Posts: 45,228 Trailblazer
      Do you have only one CD? Jack E/NJ

      Jack E/NJ

    • Member Posts: 38

      Tinkerer
      I think I don't have the correct CD so I downloaded the drivers from the WD site. I tried several drivers but the installer is not recognizing any of them. My HDD variant is wdc wd10jpvx-22jc3t0

    • ACE Posts: 45,228 Trailblazer
      >>>Now it cannot detect a drive for the install >>>

      This is the problem, not the HDD driver. It's a plain vanilla HDD. I suspect the BIOS either can't see the HDD or the BIOS is set to the wrong mode. Shut the machine completely off. Then turn it back on again and immediately start tapping the F2 key to enter the BIOS menu. Make sure the HDD is fully recognized in the BIOS info tab. If it is, then check to if the Boot tab indicates either UEFI or Legacy mode. Then make sure both the F12 and D2D options are enabled in the BIOS main tab. Jack E/NJ

      Jack E/NJ

    • Member Posts: 38

      Tinkerer
      I went into BIOS
      In the 'Information' Tab, I can see the details of HDD (HDD Model Name, HDD Serial Number).
      In the 'Main' tab, I can see F12 boot menu is enabled and D2D recovery is enabled and SATA Mode is set to 'AHCI Mode'
      In the 'Boot' tab, the boot mode is set to 'UEFI'

      I tried to change the SATA Mode to 'IDE Mode' and the drive appeared during install but the installer could not install windows on it. I tried to cleanup the disk using 'diskpart' , although it said clean successful, it still could not install windows.
    • ACE Posts: 45,228 Trailblazer
      edited December 2018
      >>>My wife tried to install a wi-fi booster device and since then the OS is not booting>>>
      Not exactly sure what this booster was supposed to do but either it caused low level HDD corruption or the installation CD itself has an issue. In either case, the BIOS HDD must be set to SATA mode, not IDE. If you can get to the diskpart> command line, follow these steps.

      DISKPART> list disk
      DISKPART> select disk #
      DISKPART> clean
      DISKPART> convert gpt
      DISKPART> create partition primary
      DISKPART> select part 1
      DISKPART> active
      DISKPART> format fs=ntfs quick
      DISKPART> assign letter C
      DISKPART> exit

      Then try to install it again.

      Jack E/NJ


      Jack E/NJ

    • Member Posts: 38

      Tinkerer
      Bios hdd is set to ‘ahci’ mode ... DiskPart does not list the drive at all 
    • ACE Posts: 45,228 Trailblazer
      >>>I tried to cleanup the disk using 'diskpart' , although it said clean successful, it still could not install windows.>>>
      >>>DiskPart does not list the drive at all  >>>

      What did you try to do here? How did you try to do it? Can you get to the diskpart> prompt? Jack E/NJ

      Jack E/NJ

    • Member Posts: 38

      Tinkerer
      I booted the laptop using usb and went into command prompt via the repair menu. The list disk only lists one disk ( disk 0) which is my external usb 
    • ACE Posts: 45,228 Trailblazer
      Yes, but you said earlier >>>I tried to cleanup the disk using 'diskpart' , although it said clean successful, it still could not install windows.>>>.

      What did you do earlier to think that you cleaned the HDD? What diskpart command sequence did you use to select and operate on the HDD? I'd also like to know a bit more about your wife's attempt to install a wifi booster device. What precisely was this device and where did she get it from? What device drivers did she use?

      The BIOS menu settings and diskpart behavior are totally inconsistent. We need to re-enter the BIOS menu with the F2 key and your BIOS menu supervisor password. Does the BIOS Information tab still fully recognize the HDD? Is secure boot disabled in the Boot tab? Does the HDD show up in the Boot tab along with your USB installation stick? What BIOS version number is listed on the Information tab? Jack E/NJ

      Jack E/NJ

    • Member Posts: 38

      Tinkerer
      edited January 2019
      Yes, but you said earlier >>>I tried to cleanup the disk using 'diskpart' , although it said clean successful, it still could not install windows.>>>.
      Yes - when I boot the laptop with SATA mode set to 'IDE mode'(in the main tab), the the hard disk appears.
      I went to
      diskpart
      list disk
      select disk 1
      clean
      create partition --- this command failed

      I'd also like to know a bit more about your wife's attempt ....
      it an external USB wi-fi booster. It ran a setup wizard automatically, hung the OS and since then I have this problem

      BIOS info - I have attached the screens shots




      [Edited to remove the unit's S/N - Acer-Jose]

    • ACE Posts: 45,228 Trailblazer
      >>>create partition --- this command failed >>>

      Aye! Please note that it was 'create partitilon primary'. So let's go back and set the BIOS Main tab SATA option to whatever mode that allows diskpart to see the drive. Then re-do the diskpart sequence shown below.

      DISKPART> list disk
      DISKPART> select disk #
      DISKPART> clean
      DISKPART> convert gpt
      DISKPART> create partition primary
      DISKPART> select part 1
      DISKPART> active
      DISKPART> format fs=ntfs quick
      DISKPART> assign letter C
      DISKPART> exit

      If diskpart fails at any step, let us know before exiting diskpart.

      Jack E/NJ




      Jack E/NJ

    • Member Posts: 38

      Tinkerer
      Ok here you go...
      list disk >> lists 2 disks hard disk ( disk0) and external usb(disk1)
      select disk 0
      clean > “suceceeded in cleaning the disk “
      convert gpt > “ the request could not be performed because of an l/o device error” see system log for more information 
    • ACE Posts: 98,343 Trailblazer
      I'm thinking your hd is in trouble! I suggest you do a check with the crystaldiskinfo!
      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 
    • ACE Posts: 45,228 Trailblazer
      Yep, must agree with egydiocoelho
      This HDD seems to respond erratically to the BIOS & diskpart.  Since it seems related to your wife's attempt to install a wifi booster device, I'd still like to know precisely what booster she was working with. Jack E/NJ

      Jack E/NJ

    • Member Posts: 38

      Tinkerer
      I can’t seem to find the wi-fi booster device .. it is an external usb plug and play device . 

      Should I just replace my hard drive ? 
    • ACE Posts: 45,228 Trailblazer
      Well, if you can still boot from the USB and get to the X:\ command prompt, you could try entering "sfc /scannow /offbootdir=c:\ /offwindir=c:\windows. It might at least temporarily repair corrupted files to allow booting from the HDD. Then run "SFC /scannow" directly from the C:\ command prompt as an adminstrator to see if it picks up more corruption.  Jack E/NJ

      Jack E/NJ

    • Member Posts: 38

      Tinkerer

      I first ran (from x:\ prompt )
       Sfc /scannow /offbootdir=c:\/offwindir=c:\windows
      ..it gave me the help menu to suggest the syntax was incorrect 
      then I ran(space after c:\)
       Sfc /scannow /offbootdir=c:\ /offwindir=c:\windows
      it tells me ...”windows resource protection could not start the repair service “
    • ACE Posts: 45,228 Trailblazer
      OK. Try this command first at the x:>  prompt to see if it takes.
      net start trustedinstaller

      Then If it does, try the sfc again with the space you found that was needed
      Sfc /scannow /offbootdir=c:\ /offwindir=c:\windows

      Jack E/NJ

      Jack E/NJ

    Join in, share your experience!

    It looks like you're new here. Sign in or register to get started.
    Sign-in / Register

    Latest articles from our Acer Corner blog

    Acer Revo Box AI - A Desktop Computer That Fits in Your Pocket

    Acer Revo Box AI - A Desktop Computer That Fits in Your Pocket

    Computers come in many shapes and sizes, from slimline laptops to desktop towers that are safer kept under your desk. The compact mini PC is a sub genus of smal…
    Code, Experiment, & Learn: Screen Sense - Acer x Intel SFI Starter Pack

    Code, Experiment, & Learn: Screen Sense - Acer x Intel SFI Starter Pack

    Technology is an integral part of modern learning, but excessive screen time can impact students' well-being. By leveraging experiments, coding, and designing p…
    How to Customize and Personalize Your Chromebook

    How to Customize and Personalize Your Chromebook

    Chromebooks are sleek and streamlined devices that use ChromeOS for web browsing and light computer work. Users are encouraged to save files to the cloud to pre…
    A Guide to Fishing in MH Wilds

    A Guide to Fishing in MH Wilds

    Fishing in Monster Hunter Wilds (MH Wilds) is a refreshing break from the intensity of monster battles. It’s a straightforward mini-game where you head to desig…
    A Guide to Endemic Life in MH Wilds

    A Guide to Endemic Life in MH Wilds

    The lush and diverse ecosystems of Monster Hunter Wilds (MH Wilds) are brimming with more than just formidable monsters—they are also home to fascinating endemi…
    How to Enable TPM 2.0 on Your Computer

    How to Enable TPM 2.0 on Your Computer

    Trust is an overused word, but when it comes to PC security, a Trusted Platform Model (TPM) is a hardware-based security feature that you can truly trust to enh…
    View All

    Join in, share your experience!

    It looks like you're new here. Sign in or register to get started.
    Sign-in / Register

    Quick Links

    Categories